Superior Acura of Dayton

Reviews 3

PA

Paul Bronshteyn

Non luxury experience in luxury car dealership. Weve found car advertised on dealership web site, which we liked, and call them direct to ask few questions. Questions were answered, and I was invited to test drive and scheduled appointment for next day 5/14/17 at 11:00am. Next morning I’ve received remainder e-mail from Stephanie Olnhausen about upcoming appointment. We have arrived at dealership on time, and salesperson, Jacob Merrill greet us and told that he was waiting for us. Then he started to look for the car we were interested in. He checked parking lot at the building, checked parking lot at another building, checked some other places and could not find this particular car. He also could not find any traces of this car. He said that this car is still shown on their list but cannot be located, maybe it was given as loaner car, maybe it was stolen, maybe anything else, and nothing he can do about it. We were really frustrated, why make an appointment, why send reminder if car is not available. Jacob offered check other cars they have available. We did test drive one the cars. We were shopping for Acura Certified vehicle. We were surprised to find out that cars were not thoroughly cleaned. We saw remains of food on back seat of one of the cars, we saw some leaves debris, when opened hoods and trunks on all cars. We found out that tires on the car we test drive were worn out. We asked Jacob to provide us with the list, what was done during 182 point inspection. He answered that it was done by service department, it is closed today, and it is completely different computer system he does not have access to. Jacob told us that he will obtain this list next day and will e-mail it to us. Jacob invited his manager to talk to us. I cannot provide his name since we did not get his card. We have expressed our surprise and frustration that they do not in charge of their inventory. Manager had another idea that the car we were interested in was given for test drive over night. We asked if this is common practice and maybe we can have similar test drive. Answer was that it is only happen, when deal is almost done and “all “I” dotted and “t” crossed. However there were no traces for such “almost done deal”. Before we left dealership we were told that they will contact us next day and provide information on whereabouts of the missing car and 182 point inspection list. However we have not heard from Superior Acura Dayton. We got impression that persons that we worked with either do not know what they doing or purposely misleading people just to bring them in. We know that Acura is luxury car of Honda, but we got non luxury experience with this dealership.

RO

Robert Best

About a month ago I gave Super Acura a call to place an order for a new key fob. They told me the fob would be in in a couple of days and they would call me when it comes it to schedule an appointment. A few days went by and I did not hear anything so I called myself. I was told that the fob was in so I made an appointment. After bringing my car in and waiting about 40 minutes I was told that the wrong fob was ordered and that they would need to reorder the correct one which was on back order and could take up to 2 weeks to arrive. I was given an employee rate and a gift card to use when I came back in (which, at the time, I was satisfied with). I returned to the dealership waited about an hour then saw a mechanic get out of my car and drop the new key fob on the ground. I thought to myself "I know its going to be all scratched up now." When I got to the front desk to pay I was given the key and sure enough it was scratched up. I explained to Jason, who had been helping me out, that I had seen someone drop it and now my brand new fob was all scratched up. He told me he would "call his manager" and see what they could do. Moments later he returns after the call saying the manager could make me another fob but Id have to wait another 45 minutes. I explained to him that was not good enough as Im going to have to wait as you fix a problem that YOU created and Im not really getting anything out of this. After a few back and fourths I ask to speak to his manager personally. He lies and says he will have to call him on his cell phone and that they dont have any office phones since they are under construction. I tell him to proceed with the phone call. Moments later the manager who he had been "calling" introduces himself to me in person! I was floored. The manager apologizes for the inconvenience and offers to take care of the cost. I explain to him that is fine and I will even keep the scratched up fob. Although the matter has been settled I was very disappointed when I discovered I was lied to in the process. That will be my last time going to this dealership

B

B Maxey

We purchased a Certified Acura RDX the Wednesday before Thanksgiving. We didnt notice that the XM antenna was not functioning until later that night. I texted my sales rep and he made an appointment for us on that Friday. I took the RDX in and it took service about 30 to 45 minutes to determine that the XM antenna was bad (the radio actually told you to check the XM antenna). They had not input our vehicle in the system, which was not surprising as we just picked the car up prior to them closing and Thursday was the holiday, so I did not think anything of it. He asked if I wanted the antenna requested for the repair and I stated that I did. He asked if I still wanted to do this, since we were not in the system, they would charge us parts and labor. I told him that, no, that will not happen as its certified and we even have the extended warranty. He stated that once we were in the system, we would be fine. (pending) Today. 12/1/2016, I called to ask about the status as it seemed to be taking some time. When I called, I was switched around a few times and finally wound up at Parts where the guy took some time looking for the order (he was thorough) and said he did not see one. I told him to order the part and have it shipped in ASAP and to send me back to service so they could explain the snafu. I was sent back to VM. I did leave a VM and was quite stern. (This is still pending, I have not received a call back.) This, should not even have been an issue. It was a certified Acura (185 point inspection, and this should not have been missed) and she even bought the extended warranty (I wont, but its her car). If they missed this, when the radio actually told them to check it, what else could they have missed (maybe it was good to get the warranty) I have placed a "No" for "Would you recommend this dealer to a friend?" because I am not sure about the service department. The sales rep we dealt with, Alec, was fine and his manager, Kane, also.