Staples

Category:	Office Supply Store
Address:	280 Brown Rd, Auburn Hills, MI 48326, USA
Phone:	+1 248-393-7099
Site:	storelocator.staples.com
Rating:	3.1
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 17

Reviews 12

Dana Driscoll

Overview: Store engages in unethical business practices; has rude employees who do not care about customers. Story: I went into Staples to purchase some labels for my printer. I found some listed for $8.99, and took them to the register. A man named Rob with the title of "Team Manager" rang me up, and I noticed that my charge was 12.99. I told him that that was a mistake, and that the labels were listed as 8.99. He said, no, they are 12.99 and they have a $4.00 rebate. I told him that his store price tag was misleading, because it said that I would only pay $8.99, and I didnt want the hassle of a $4.00 rebate. He immediately got defensive with me and agitated, and said that it was correct. I told him that it was a deceitful practice, and he said that "you think you can come into my store and use those were strong words?" I told him they were accurate words, as the store is claiming to sell products at a different price than they actually were ringing up, and that it was deceptive. He got very angry, and said, well then, you dont need to have these, and cancelled out my purchase. I was kinda shocked, and my father grabbed up the labels and paid for them. On our way out, Rob almost yelled, "Have a nice day." I dont know what this guys deal was at all--he immediately got angry with me, did not even attempt to explain why his company had this policy, but I can tell you this--any business that A) engages in such poor business practices and B) has employees that treat customers poorly is not ever going to have me as a customer again.

Kayla Burns

My boss and I needed flyers copied for HashBash and every place I called said they couldnt do it in such short notice but I kept trying until I reached this staples and I spoke with Nate on the phone about different prices and he said he was so swamped that the earliest we could pick them up was 11am tomorrow (I explained to him these were for Hash Bash but that I understood they were busy so Id try somewhere else, Nate spoke up instantly and said to come right in and ask for him and that hed do it today for me. So my boss and I made it to staples and just so happened Nate went on lunch so Sarah (one of the stores managers) helped us. Not only did we get our copies in under 5 minutes we got them for 15$ less than the price we were told :) my boss and I were EXTREMELY HAPPY we were able to receive such wonderful service :) I recommend this store and staff to anyone. Excellent service

Nicole J.

Not sure why there are so many poor reviews, unless someone has really high expectations for an office supplies store. This was my first time at this store, so maybe I got lucky. I drive from the Detroit metro area to Flint for school and was looking for a Staples to stop at on my way home, that wasnt too far off the expressway. The store was clean, well stocked, and organized. The staff were very friendly and helpful. There was only one other person in line ahead of me and instead of making me wait, someone quickly got to the other register to ring me up. Ill definitely be stopping at this store in the future.

Michael Brodkorb

Horrible customer service. Went in to get colored copies made and the girl could not even help me retrieve the document I had to print which is available to the public online. She was super rude, she talked to me like I was uneducated, and gave me a look like I was annoying her. You would think that you would want to hire someone with problem solving skills and someone that would actually try to be helpful. I will never shop or get prints at Staples again. I will be taking my business elsewhere.

Jessica Lawton

I bought a laptop a year ago, and asked to purchase the tech support, and received a receipt for the additional $165 I spent. I just took my laptop to staples because its having some issues to find that they charged me that outrageous amount for virus software, and conveniently, they wanted to charge me $165 to fix my laptop now. I decided to go to Best Buys geek squad, where they helped me! I will never shop at Staples again after they ripped me off!

April Forbes

I ordered 3 boxes of business cards online. And one box just was not up to par. Luckily I didnt need them right away. But that is not what this is about I gave them 5stars for how the situation was handled. The problem was addressed. I as a customer was not made to feel like I was a bother. The manager Grimm got involved right away and was equally concerned and the recovery was more than excellent. A+++ for good customer service.

Steven Childs

Customer service is always great, and fast - I never really have to wait, and the store is merchandised sensibly. Ive been here more than 10 times, and never had a bad experience.

Kelly Ponce

Lucas fixed my phone screen that was completely shattered. It only took about 45 mins, and it is as good as new!

Michael Lucka

I have purchased printer ink here numerous occasions and used the ups service quite often. Always great

Tom Moenart

They had what I was looking for. Everything was good !

Hector Villarreal

Average store. Check online for cheaper prices.

Gary F Moody

Friendly check out and competent management