Best Buy

Reviews 5

MA

Mark West

I recently bought a high end Samsung dryer from Best Buy Rochester Hills, Mi on Wed, 10/26/16. We arranged for delivery the following Tues, 11/1 between 8 and 12. Around 8:30 that Tues, I received a call telling me the dryer would not be delivered that day. They wanted to deliver Saturday which was quite far out so I called the store directly for help. The appliance manager was busy when I called and couldnt speak with me but my phone number was taken and I was told he would call back within a half hour. After an hour came and went with no call, I called the store again (note that every time you call the store, you get routed to a call center and it takes about 10 min to get to your party). This time I spoke to the store manager. He politely listened and explained that this Best Buy did not do direct deliveries. My dryer didnt make the truck to take it to Cleveland at the warehouse 200 miles away only to be put on another truck to bring it back to my house which is 3 miles from the store. I really thought he was joking at first but no, this is the Best Buy process. The store manager said he would have the appliance manager call to confirm Saturday delivery. The appliance manager call me later on Tues and said yet another problem with the system had occurred and that he could not schedule the dryer pick up from the store until the next day (Wed) but he would call me and confirm that it had happened. Wed came and went and no call of confirmation every arrived. So I call the store back on Thurs only to find the appliance manager was off. I spoke to the store manager again (after 15-20 min) and he assured he that the dryer was good to go and would be picked up from the store on Thursday for its journey 200 miles away in Cleveland. Somehow this made me feel good. However, late Friday, another manager from the store called me. She said there was yet another problem. The dryer indeed had made it to Cleveland but there was another stop on the mystery tour. This time it went to Romulus, MI which was a contractor that would do the final delivery. There was another computer problem with the order and they couldnt print the order and therefore it could not be put on the final truck due to insurance reasons. At this point, I thought I had woke up in an alternative universe where logic and reason did not exist. The manager explained they had no idea when my dryer could be delivered but she was trying very hard. She even said she was working until 8pm on Friday Nov 4 and would leave me a voice mail at the end of her shift with an update to the status. I am writing this Saturday morning and am still waiting for my call from her and I still have no idea when, if ever my delivery will arrive. If youre ever wondering why Best Buy has declined in light of the new competition, I think this story clearly illustrates a half dozen reasons. Do yourself a favor and do business anywhere else, I know I will!

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CA

Carlos Basurto

I tried to return a screen protector that did not work and a manager named Kyle was very rude about it. Throughout our conversation he was very sarcastic and kept laughing at the problem we had and the only solution he provided us was to give us store credit or another screen protector when all we wanted was to get our money back. His logic was that he can only do store credit because the company of the screen protector would reimburse the money to best buy. I asked him why they couldnt just reimburse my money if the screen protector company was going to reimburse the store but his response was that he couldnt do anything because of store policy and started laughing. His solution was for me to get another screen protector and he was willing to bypass (breaking company policy) the 8 dollar fee and install the screensaver onto my phone. I dont understand as a costumer how this is supposed to make my experience better if I clearly stated I did not want that screen protector and I only wanted my money back! I dont quite understand how a person like kyle who is obviously not qualified to be a manager (lacks people skills and manners) is expected to solve my problem. I have been a best buy costumer for as long as I can remember and I have always been very satisfied with their products but after my experience today I can honestly say it completely changed my perspective of the store and its employees.

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JO

Joker

Large Store, not very in sync with the website though. They dont carry a lot of the things you will find on the website. If you are like me you like to shop online to a degree.. find what you need and find out where it is... This best buy doesnt carry a lot of the stuff others do. Fortunately, the store is in sync with the website and the website knows what they DO carry... Online ordering is complicated to some degree but that is the fault of the website. As for the service, almost every visit I find myself wandering around looking for assistance. Then after I find a salesman I end up waiting because he or she is with another customer or is more concerned with stocking. They carry a large selection of TVS and Home appliances, prices are fair to over priced depending on what you want. I have found the best prices here and the worst... They used to have the BEST car audio selection but seem to be phasing out their car audio sections and is mostly online now. Customer service desk seems to have been revamped since the previous posts as I have received nothing but excellent service from customer service personnel, although I did notice that the male manager seemed to be a little less interested than his employees.

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AB

Abigail McDonald

Extremely dissatisfied with this Best Buy and more importantly the manager Kyle. In regards to an exchange/return he was extremely rude, laughed at our concerns, & clearly did not know how to work with customers. I wouldnt be so disappointed if it werent for the fact that he laughed at me while I was upset with a product and couldnt help me find a solution to the issue I was having with a defective screen protector. Its a shame because my family and I come to this Best Buy all the time for all of our electronics and Christmas gifts. We will no longer be returning here and I have canceled all of my car installations that were to get done at Best Buy. We will not waste one more single dollar on a store with such poor and rude management. I have no problem being flexible in terms of exchange policies but what Im not ok with is being a customer who spends a lot of time and money here and gets treated so poorly. I work in a business where we deal with a lot of customers and I would NEVER treat someone so poorly for whatever reason. Its disgusting and unprofessional but I guess its Best Buy who lost our business in the long run.

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NI

Nick Longman

3.2? You people need to learn that the world doesnt revolve around you. Trust me, this place is a 4.0+. Customer John Smith: I cant argue about customer service, but mine was fantastic. Sorry about the 15 day return policy, they cant change the rules. If youre above a basic rewards member, you receive a longer period to return items. Customer Brandon Cloutier: you dont negotiate prices at a retail store like Best Buy. I support you as a veteran, but Im not going to kiss your ass for it. You are an American, just like everybody else, and everybody else, pays the same price. Customer Rupesh Tarun: If you dont take proper care of your items, they break. If you do, and they still break 9/10 the manufacture provides a 1+ year return policy, and Best Buy also has a 15-45 day return policy on defective items, pending your Reward Zone status. Dont blame the store for the manufactures problems. Everyone, learn to review a store. Its knowledge, customer service, product selection, helpfulness, and your satisfaction. Not your personal hangups.

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