Best Buy

Category:	Electronics Store
Address:	300 Brown Rd, Auburn Hills, MI 48326, USA
Phone:	+1 248-393-0852
Site:	stores.bestbuy.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 5

Scott Neyer

UPDATE: The old GM, James Altene, is no longer employed by Best Buy. He was pushed out of the company. I have gone back to shopping at this location and it is now much improved. Previous comments can be seen below. Old Review: This is a very sad store in its current state. Years ago they had some great employees and supervisors there and I always loved to go to that store and buy my electronics and talk to the great staff. Now when you go in you never recognize anyone because they are all new. And after this year, having to deal with the general manager James Altene, I can understand why everyone who was good at that store has left him. Employees leave people (managers), not jobs. I have never had a conversation with a more condescending person who was nothing but rude to me and was obviously not there to help me in any way with my issue. He was almost trying to provoke me so I would get really mad. I cant even begin to imagine such a small man like that having a job in charge of so many people. Its hard to believe he has any employees working for him. The poor employee who was trying to help me before the GM came over was being treated by him just as poorly by him, and the employee was actually trying to help me. It was borderline abuse from him. His bosses really need to look into this store if they care about their employees working environment. I cant even believe he has a job with best buy. His turnover must be atrocious. Needless to say I will never be stepping foot into this store again while James Altene has a job there. I will make sure my friends and family do the same.

Craig Smith

Still no change from my review 2 years ago: Excerpt from my Sweepstake Offer review listed on the receipt: I purchased an Apple Airport Express and Apple TV to use at a Trade Show. The representative (Cody) was not sure if it (Airport Express) would work for me while using a Hot Spot from my 4 G iPad. I told him I was out of state for the month and he said there was a 30-day return so I decided to try the product. Indeed it did NOT work. I HAD TO OPEN THE BOX to realize this, since the PRODUCT REPRESENTATIVE could not answer my questions. Apparently that, OPEN BOX, and the fact that BB only has a 15 day return policy, negated my chances of a return. I decided I would probably use the Apple TV since I already have WiFi everywhere else and also own many Apple products. HAD I KNOWN THIS I would have simply returned it at the best Buy across the street form my apartment in Louisville, KY. Now I am stuck with a $100 item that I dont need along with a waste of my time for the drive back to the store AND this survey. This isnt the first time I have had an issue with BB. Their Geek Squad managed to F-up my Laptop a while back. Something that I eventually fixed myself, other returns, etc. etc... I will now make it my personal vendetta to steer all people and colleagues away from this sad excuse for Customer Service. It is so NOT about the money. In fact, if I happen to win the "Sweepstakes" that are associated with this Survey, please accept this as a binding signature to donate it back to Best Buy to utilize in their Customer Service and Geek Squad training department (ya, like THAT exists).

Nick Longman

Trust me here, I shop at Best Buy all the time. I spend up to $3000 a year at this facility, and it is honestly a waste of time. I am a technical aficionado, I know what I want, how it works, pros / cons, everything I could ever wonder, I already know. Why else, would I want the product? But there are times, where even the most persistent sales associate pokes his/her nose in and makes a comment that is completely wrong. If I were someone else, and you made a comment about a product I would be inclined to believe you, because you work here and thats just how it goes. But I swear to you 9/10 theyre wrong. Do your homework. Not only is there a lack of knowledge at this facility, but the dishonesty. One time, I was looking for phone cases, and was accused of "Stuffing" an iPhone case, down the front of my pants in an attempt to steal it. In reality, I picked it up, looked at it, put it back on the hook. Clearly "Stuffing it down my pants". Manager James Altine, did apologize, and made things right. Un-knowledgeable, dishonesty, and pricing is pretty wack. But if I need something TODAY, I get it here. Everything from Amazon, is way cheaper, and you dont have to leave your house.

Zac Boddy

I called Best Buys 800 number a few days ago to ask a question. I spoke to someone that dealt with GSP (Geek Squad Protection). My question was simple - if I purchase a phone somewhere OTHER THAN Best Buy, can I add GSP to it? The rep said "Yes. Without a doub". I then asked again in a different way, the answer was still yes. I was a satisfied customer, went to the Verizon store and upgraded my. phone early with a manager approved upgrade 6 months early. I then took my phone to Best Buy and was told "No, we cant do that at all..." I then called the 800 number back to complain and explained that I wanted the GSP plan because there is unlimited claims and a 0 deductible as explained to me by the associate that sold it to me. The supervisor corrected me and said "Yes, there is a deductible on the phone. Our GSP program is the same as Verizons insurance program".... DOES ANYBODY AT BEST BUY KNOW WHATS GOING ON? Or is it store policy to say whatever you want? The only response from Best Buy was "I dont know what to tell you" and "I hear ya"... I was a Platinum status member for the past few years and I most likely wont be shopping at ANY Best Buy again.

Michael Chaitin

With out a doubt the worst store I have ever been to specifically the camera department. When I thought I had paid for warranted through the Geek Squad all of a sudden I realized , after it was too late that the sales person did not provide that service. When they were going to send my Canon lens in for service ( Canon Service) they told me it would be a month until I got it back. After calling Canon they said a month..."not so" 5-7 days. After discussing my problem with my sales person and getting no where I spoke to the assistant manager and got nowhere quicker. Seems like they both went to the same customer service class.....and failed ! Best Buyss service stops at the sale. The Geek Squad in my opinion is money thrown away. If anyone would like to know the name of the camera department representative or the assistant store manager or more specifics you can do mail me. I have been buying my electronic goods for decades and have been very happy with Best Buy. That stopped a week ago at this store. Im avoiding Best Buy like the plague.....Amazon Prime...here I come !