Best Buy

Category:	Electronics Store
Address:	5800 Britton Pkwy, Dublin, OH 43016, USA
Phone:	+1 614-793-8630
Site:	stores.bestbuy.com
Rating:	3.5
Working:	10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–8PM

Location

Photos 100

Reviews 5

Anahi Vinazza-Moore

I went on 4/16 to buy a blu ray and save the small shipping charge. Went we got to the customer service desk, the person we talked to left us hunging to go an talk with another employee, we are sure it was to ask him to help us but we thought it was rude that he just left us there without even saying anything, but the worse came later. I asked the person we were sent to if there was a shipping cost and he said NO, after a while we notice he was taking a very long time so I told my husband that we should just go later to the Polaris store, when he heard this, he asked me how I was going to pay for the BR and I told him with my bestbuy cc, he took it and after a few more minutes he told me that there was a shipping fee. After hearing that I told him that in that case I didnt want it anymore, took my card and left... a few hours later, I got an email from best buy saying that "my" order was proccessed and of course my credit card was charged. At any point this employee informed me that he already finished the transaction. At any point I signed anything authorizing this transaction, when I said that I was going to do this purchase on my own he just gave me the fakest of the smiles and told me "have a nice day" so I dont know if he had already messed up and charged the account without telling me or he did it after I left out of spite. After I saw the email I encountered the worst customer service supervisor at the best buy call center who couldnt care two cents about this and didnt apologize and just said that there was nothing they can do because the order was already sent to the shipping deparmet.... ARE YOU KIDDING ME?! What type of unprofessional service is this?!???!!! My husband finally got a whole of the store manager who did apologize and said that he couldnt refund the total amount but is going to refund the cost of shipping and thats cool but what about all the rest? what about a mediocre or irresponsable employee being able to do this without any consecuences? what about the people at the call center or the manager being able to refund to the customer something that the customer never approved? I just cant understand how they can get away with this!

Yunlong Zhou

Failure #1: Unreliable Inventory system Our fridge broke on 8/11. We went to Best Buy because it was close to my home and purchased an LG fridge with a promised delivery date of 8/12. On 8/12, we received a phone call from distribution that the fridge wouldnt be available until 8/20. We went back to the store asking what was going on. The manager showed that the store system showed 13 fridges available, but it was also back-ordered. I.e. the inventory system goofed up. Failure #2: Untrustworthy customer service My expectation was that since the Best Buy system goofed up, the store would do its best to correct the mistake. That was not the case. We waited all day for the store to call us back on what it can do with no luck. I finally called in the evening. Maddy promised to get a response soon. That still did not come. I called a second time to cancel the order. John answered the phone. He was unapologetic. He behaved like a car salesman and tried to guilt trip me. I did not argue with him, yet his response definitely left a bad taste. For example, he suggested that I should rent a U-Haul and load a fridge from the store while they sort out the warehouse problem. Conclusion: If you need something quickly such as a fridge, you probably want to look somewhere else due to Best Buys hit or miss inventory system. The customer service at the appliance section of the Tuttle Crossing Best Buy leaves a lot to be desired.

Renee Riffle

After going to upgrade my phone and making a $106 payment to end the current lease, I then am told I have to pay an additional $300 per line and that they have no say in it and it is Sprints choice, I have spoken with Sprint and that is untrue, there is no deposit, furthermore, they charged a new phone to one line and wouldnt give it to me and told me the charges will drop off once Sprint receives the old phone- this also is not true, Sprint confirmed they charged my account for a phone that they would not give me. Sprint has confirmed this is nothing they can fix and that Best Buy should have gave me the phone they charged me for. Best Buy said they cant do anything about it- DO NOT GO HERE TO RENEW A CONTRACT, in the midst of the purchase, they cancelled my contract with sprint and I have over $1000 in fees, no contract and no phone that they charged me for. The Mobile Manager tried to twist every charge and blame sprint for everything but what he was saying didnt match the charges but he wouldnt even look at the charges to understand what I was saying- Best Buy lost a customer and sold me a phone that they refused to give me, I had to end up calling the police to get them to put anything in writing and what they put was so vague and the refused to put anything about the charges to my account. Its literally the blind leading the blind, no one has a clue what their doing over there.

mick layman

Warning, do not buy from Best Buy. They do back up what they say they will do. The worst service a person can get, brought a warranty on my son’s cell phone, was told 160.00 for 2 year service, no deductible no questions ask. you get one glass break a year for a total of two glass break repairs. wrong, let’s try a 140.00 deductible. I would have never look at a warranty with a deductible.... lied to from the very beginning. called today and hung up on twice. manager Jauna has no clue how to manage and best buy has no idea how to hire managers. We have brought nine cell phones, four computers, and two TV s Jauna the manager told me to look at my receipt that shows a deductible. Everyone knows a receipt is not a contract it a receipt, it shows how much you paid for something, yes everyone, best buy thinks we are all dumb *****. I was never given a contract, Once again, WE were told that it is in the system, the receipt showed we purchase the warranty. The sales rep told us no questions will be ask about repairing the phone. I specifically asked if there was a deductible and the rep said no. Again. Don’t buy from Bust buy, there are other companies out the that want your business and will follow through with there word.

D Beaver

I had ordered a DW over the phone and spoke with Peter who took my order. I asked about them haling away our old DW which I was assured that they would upon install. The delivery date was Dec. 17th. I received a call that the DW had been out of stock and would be delivered the 24th. Come to find out it was out of stock when I placed the order, but he didnt check that to know. I called corporate offices and they arranged an earlier delivery, Dec. 22nd, Sunday. I received a call on Saturday saying it would be delivered between 10 & 12. I then recd a phone call on Sunday morning saying it was still out of stock and that they dont delivery on Sundays. I would rec. my DW on Dec. 28th. I did. But they just dropped it off and left. No install and taking away of the old. Apparently Peter when I placed my order, forgot to charge me for installation. I now have a huge box sitting in my kitchen. My kitchen isnt that big. I called Best Buy to talk to them about an installation. It will be installed Jan. 6. Three weeks from my date of purchase! We had good service with our refrigerator, so we decided to order our DW from Best Buy. Sigh.