AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	1030 Main St, Waltham, MA 02451, USA
Phone:	+1 781-647-4400
Site:	att.com
Rating:	3.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM

Location

Photos 14

Reviews 13

Nimish Parikh

Go to this store if you want to get yourself humiliated!!! Screw this, Im moving to T-mobile. Really rude staff, absolutely do not care about customers. Myles and Brendan made me look like an idiot saying Nexus 5 phones dont support LTE. After I asked them to change my new Nexus 5s Sim card, I got LTE data. Myles simply handed me my phone and arrogantly said, "Great! Now you have LTE" and went off to do his work. While working on my phone, an angry customer called saying he lost his contacts when they swapped out his Sim card. After hanging up, Myles called the customer a clown, forgetting another customer (me) was standing in front of him.

Amir Moghadam

At the time I went there the wifi was not working which is a true sin for an att store. Also not a true att store but a retailer so I dont get the impression they care about the customer past getting the sale. I waited one hour to get a screen protector which they told me they would put on my phone. Then the last second they told me that if they messed up it was on me and they would not replace. They also misquoted the price to me on the phone when I called. Serious lack of experienced customer care staff. If you are getting a new phone go somewhere else (Costco doesnt charge tax on new phones and gives extra stuff away).

Chris McCartin

There is a 15% restocking fee for returning items even if they are unopened. I purchased a charger and returned it unopened the same day and was charged the 15% fee. I felt that this was completely unfair and the store manager would not waive the fee, but I spoke to corporate and they were able to make things right. I have since updated my review to reflect the effort put forth by the company to strive for a better customer experience.

Josh Gaffey

Sales staff were not knowledgeable. Provided false information and pressured to make a sale at their store even though they knew it was not the right thing to do for my situation. It was very obvious they were lying to try and manipulate the situation. Bad experience all around.

Daniel Lathrop

Every time Ive had to visit this store the staff have been excellent. Ive been greeted promptly and helped once an associate was available. Jon and his team work wonderfully together and it shows by the positive interactions Ive seen while in the store. Keep it up Jon and team!

Ernesto Rodriguez

Excellent customer service. I was greeted immediately right after I enter the store. I was given all the information I was looking for and to give me the right answer, the sales people consulted among themselves

Alex Zugman

The store has incredibly nice and friendly employees working there. The manager is obviously on top of his game. Was genuinely sweet and helpful with my issues.

Michael Shemesh

got a g watch here really cheap! Myles and Brendan are awesome and super friendly

Nick Haskell

Jonathan was super helpful in getting me setup with my new devices. Great team

Courtney Shanahan

Everyone was friendly and I didnt have to wait forever to be helped.

Jon Shanahan

Great staff!

Alexander Heywood

Great staff

Andrei Creanga

Rudd staff