New England Bike & Scuba

Category:	Bicycle Store
Address:	526 College Hwy, Southwick, MA 01077, USA
Phone:	+1 413-569-1874
Site:	nebikeandscuba.com
Rating:	4.5
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–5PM Closed

Location

Photos 100

Reviews 16

Mark Malone

Ive used New England Bikes for the past five years or so. In that time I had two bikes completely overhauled (mine and my wifes), and purchased three bikes. If youre looking for a bike shop for service or purchasing a new bike, these folks are the spot to go. The overhauled bikes were like new! I was afraid we were going to have to buy a new bike for my wife but it was great when we got it back. My bike was great as well, however, one of the new bikes I bought was a fat bike and I ended up riding that all the time after getting it so my mountain bike tends to sit idle... The new bikes we got were: 1. Fat bike 2. Cyclocross bike 3. Mountain bike The cyclocross and mountain bikes were for my kids and both were for racing, but they ride them on vacation, around the neighborhood etc.

David Kelsey

First rate staff and mechanics at New England Bike and Scuba. I am located in North Central CT and have used only this shop for the last 5 plus years. I have never been disappointed with the service and guidance provided for my road bikes. This past Sunday I broke down on a ride, I was able to drop off the bike since they were open on Sunday and had it back Monday afternoon. New England Bike and Scuba should be the first stop for anyone located in Northern CT/Western Mass looking for a new bike (Road, Mountain, Cross or Fatboy) or service on an existing one.

Bikerider1031 JRS

I have just purchased my 10th bike from them. They offer professional advice without talking down to the customer. Every purchase I made was tailored to me, not what they had to sell. Their service is outstanding, the staff is always pleasant and helpful. From basic repairs, prepping my bikes for races and centuries, to modifying my road bike to attack Mt. Washington, they have never let me down.

Amy Pliska

Seriously the best. Every person we talked to was wicked knowledgeable, impressively so. They explained everything so well and catered to both the beginner and pro. It was apparent they care more about the right bike for the right person than up selling. I would suggest this shop to anyone. I live in CT and it was well worth the 45 min drive. Will definitely be visiting again soon! Thanks guys!

Peter Hutchinson

I met Seth James the owner after my back shop closed. Right away I knew I made the right choice to go here. Seth and his staff have never tried to over sell me and have always done outstanding repairs and upgrades to my fleet of bikes. They also put on great group rides and offer great advice while out on the trails or the road. PS-There bike fitting service is top notch.

Julianna Pallotto (Class of 2022)

Always customer focused, great staff from the owner (Seth) right down to the boys and girls in the service department. With a wide range of products to choose from (on the shop floor) its easy to get a feel for whats right for you. Whether its special orders, fine tuning your ride or just flat out advice I can always count on them to address my needs. :-)

Wil Ketchin

I HAVE NEVER HAD A BAD EXPERIENCE HERE! The service is spectacular, great advice, great attitude, patience to explain complex concepts, fast turn around, and prices comparable to most online retailers! If youre looking for a neighborhood bike shop where theyll know your name, this is it! Definitely my go-to shop! - Dana and Brian and especially helpful!

Brian Donoghue

Great Staff and Great Service! Just good people that want to see their customers happy and enjoying the outdoors on two wheels. Ive never had a bad experience here and they are always able to answer my questions. I should also say that I travel around 40 min passing multiple other bike shops to come to NEB, they are that good.

Bob B

I am a regular customer of New England Bike. I have bought numerous bikes through the years from Seth and I have always had a positive experience. I also use them for service and found them to be very understanding of my needs. They have never tried to sell me anything that I did not ask for.

Jonathan Ziemnicki

I have bought many bikes from this shop and they are the best to deal with. The staff never makes you feel bad for not knowing everything about bikes or what you are interested in. Plenty of selection and the best prices i have found anywhere.

Kris Kuzniar

Went there to get a new helmet for my 8 year old daughter.A staff member fitted her for proper size,got a Specialized helmet.40 $.Same price as big box store.Big box store would never get you fitted.Will come back ,Thank you

Stephen Semuskie

Excellent experience at NE Bike & Scuba, ordered my new bike from here (17 Kona) and the staff was very professional, and the service spot-on to get my new bike up and running. I plan to make them my go-to bike shop.

Spencer Gates

Blew it today and forgot my helmet. Awesome service totally understood the rush. Made it to the ride on time!! As an employee of another independent bike retailer, this is why you buy local!! Thanks Again

Lauren Rokosz

Always excellent customer service. Knows exactly how to fit a bike to a customer. Highly recommend.

Amanda Reid

This place is awesome. My family has done business with them for years. Always incredibly helpful.

David Colton Jr

Excellent staff and inventory. Always very knowledgeable and patient with all my questions.