Best Buy

Category:	Electronics Store
Address:	208 Fortune Blvd, Milford, MA 01757, USA
Phone:	+1 508-634-2291
Site:	stores.bestbuy.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 91

Reviews 11

Richard Mitchell

I have had some real problems with this store. Recently I preordered a samsung galaxy 8. When going to the store to pickup and swap my service from Verizon to ATT, there was an issue which prevented the port. It took them 4 hours (no exaggeration), of me waiting in store while they called tech support and customer support of the respective carriers, until they were able to resolve the issue. Second problem, purchased a 55inch Oled lg tv. Purchase and delivery went very smooth first time around. Had the tv for 4 days and found the panel had a searing white dead pixel. Nobodys fault mind you. I contacted home theater who directed me to geek squad. After about an hour of waiting on hold and being told to call the corporate geek squad, which was incorrect, I was finally told I would need to exchange the tv, as it was still under the 14 day return policy. Now mind you I had opted for the delivery and in home set up along with the 5 year warranty. I was told by the manager Chris, that I would need to bring the tv back myself. So I repackaged the tv and returned it. Upon reaching the store and speaking with a very nice young lady, I was informed I was given the wrong information and that they would have arranged for pickup and delivery of a new tv. Needless to say i was upset by the serious lack of knowledge on how to handle these types of customer service issues, and from the management no less. I was offered an apology but no compensation for my time and aggravation. Beware buying big ticket items, if you have an issue you may find yourself dealing with this nonsense of exchange or return. Update. I was scheduled for delivery of my new tv on thursday between 12-4. It is now 5 and no show or call. Spoke to dispatch and was informed they were busy and sorry they did not cal,l but no current eta for delivery.

Christina Castagna

This store needs some SERIOUS help with their customer service. We were sold the wrong TV, we asked for a smartTV and were sold a Chromecast one instead, so we had to bring it back, and the sales associates we had were unhelpful. First we were given a hard time returing it because it "streams apps" but I had to explain its not a smart tv because they apparently couldnt tell the difference, and then we were told they couldnt give us a cash refund, even though thats how we paid. So we had to pick out another TV, we did, but they didnt have it in stock, we would have to get it at the warehouse ourselves, so we agreed, then they remember the warehouse is closed.. FANTASTIC. SO we pick out a THIRD tv, with NO HELP from the sales associates (because all they could do was read the tag... thanks, because I cant do that...) and finally they had one in stock. I wouldnt recommend this location to anybody. Go to Millbury, they are so much better... lesson learned.DONT GO HERE!!!!

Richard Meyer

Went in to this Best Buy to upgrade my phone on Saturday and it was the most excellent customer service I have ever experienced. The employees name was Hannah and she upgraded mine and my wifes cellphones in under 45 minutes. She explained every detail of our new phones (both of our first smartphones) and even made our data plan cheaper. When she mentioned she was only 17, my wife and I were shocked. She exudes maturity and was extremely patient. Perhaps the best part was how good she was with our special needs daughter, she kept her busy and answered every question she had and come to find out it is what she wants to go to school for. She also missed her break to continue helping us even though another associate offered to take over. We made sure to tell a manager about her outstanding service and came here to let everyone else know.... go to hannah when youre at the Milford Best Buy!

Peter Rasum

This store was OK when it first opened. It has become a terribly mis-managed branch, as its floor staff, while having knowledge of particular depts, possess absolutely no CR skills. They come across as condescending, with horrible attitude, and have little regard for the customer experience. Witnessed: 1/2 dozen floor staff mulling around together with absolutely no queue to attend to customers. Shelves are half empty, half of which contain evidently un-inspected open-box risky items. Top that all off with the man in the yellow shirt at the door (Im guessing the most important Customer Point Person) with absolutely zero social skills. Ive lately come down to only shopping there in a pinch, but I think now I will certainly wait for the free 2-day Amazon shipping. Foolish, preventable, and sure to be their demise.

Scott Zobbi

I ordered a large screen TV online for in store pick up on a weekend. I got my confirmation that it was ready for pick up and decided to call before I left the house which is about 30 miles away. Spoke to an associate who informed me that my TV was at their warehouse in an adjacent town, she said to just show up as usual with the email confirmation and they would handle the transaction. Off I went and 30 minutes later I showed up to the warehouse where the security guard informed me that they were closed weekends/holidays and that this was a regular occurrence. I called the customer service line and there was nothing they could do other than apologize, in the end I had them cancel my order. If they cant even get a basic level of communication right I worry what happens if there is an issue with the TV.

Susan Duffy

Geek Squad: Very disappointed: after picking up my laptop from service appointment, got home to find that the rubber protector strip on bottom was missing. Called Milford (where I have always had good service both with salespeople and repairs) to be told that Sorry, they couldnt find it...perhaps it wasnt there when I brought it in...perhaps the computer is too old (3yrs!! generally not moved out of the house)...and the BEST PART: they couldnt replace it because "they never get that kind of stuff from the manufacturer." Finally did get a "Sorry" after my "Im very disappointed". Not a major deal, I know, but finding the time to figure out a replacement is a pain.

General T

Was never approached. Several of the headphones test stations did not work. The specifications sheet next to computers provided very limited information. The store has a wide variety of items but only supports a limited amount of each, so that you couldnt really compare.

Al A

zero stars! twice i went in to buy a lap top and an external hard drive .twice i left because of no service,four works were talking i walked over to get help ,they all scattered f**K that place and there RUDE workers. much better deals else were!!! DONT SHOP THERE!!!

MrsFireWife

Went in to switch wireless carrier, Amanda helped us. She is amazing, she spent 2 hours changing over 4 phones, contacting previous carrier and dealing with them and so much paperwork. Couldnt speak any higher of the professionalism and quality of help we received.

Bryan Sullo

Excellent customer service! General Manager, Sean, was very helpful and professional and, even if I hadnt been able to get a replacement for a year-old product (which I was able to do) I would have left satisfied with his effort and concern.

Emilio Perez

Usually best buy is a pretty consistent experience however this location seems to mostly be staffed by associates who rather chat amongst themselves than wait on guests. Ive only found two associates to be helpful during my visits.