Best Buy

Reviews 3

ME

Meghan Robertson

We Bought $2500 worth of appliances last week. We had our delivery scheduled for today, December 28th, between 4-8pm. We received a call at 7:20pm from the third party delivery company Best Buy outsources to stating they were unable to fulfill the delivery due to "truck problems they have been dealing with all day". When asked why they waited to notify us 40 minutes before the end of our delivery slot, they had no response, seriously none. Then proceeded to say they could not deliver until Friday (but couldnt promise delivery since the weather forecast isnt looking so great). When asked why we couldnt get the delivery tomorrow we were told "because our run is already scheduled". Um, make a slot then! I also asked if they had informed Best Buy of this, and socker, they had not. At this point, I called Best Buy Nashua directly and was told a manager "will try" to call me back within an hour. Well, what do you know, an hour passed and no one had called back. I picked up the phone and went through the same process all over again, except this time I told the sales rep I would remain on the line until a manager actually gets on the phone (it was 8:30 and they were closing in 30 minutes). The manager finally gets on the phone, and as I imagined, was as unapologetic as they come. I yet again explain my situation and am followed up with the generic "we will expedite this to corporate and see what they can do". Ummm.. Okay, sir thanks for absolutely nothing. I then ask "well, will someone contact me to tonight?", "uh, we close in 30 minutes so its doubtful". I ask when we will hear and he stated probably by 10am tomorrow. Hm, probably!? These people are a joke. Lets take $2500 from you and see how you react. All the while, we have already physically moved the oven outside so it would be easy for the delivery guys to move out. We also emptied our entire fridge/freezer at 3:45 and put all of our food outside and unplugged our freezer, again for the convenience of the delivery guys. Were now hauling the oven back inside, loading up our fridge, and waiting for "the call from corprorate". At this point, after all the terrible reviews I have read about best buy and their customer service, Im doubtful we will hear anything at all. Sadly, our appliances are at the mercy of this terrible corporation and it seems our hands are tied. We have a planned holiday party for Friday (and, yes we work for a living so waiting around for a delivery guy to "maybe" show up at some point is just not an option) that we now will need to cancel as we have no means of preparing any of the food. My advice to Best Buy: Get your act together, learn a thing or two about professionalism (you are afterall in the line of work called CUSTOMER SERVICE), and stop working with these unreliable 3rd party delivery companies already. Thats all, now Im off to go blow up their twitter/facebook and whatever else I can. BBB? F rating, 100%.

DA

David Crawley

I dont like leaving bad reviews, but in this case I cannot help but do so. I was up there earlier this week visiting my father in law, and being in the technology industry I tend to work on my families technology when I am in. He was having issues with the scanning functions of his low end all in one unit. I decided that I would go to BB and get him a better system which would support SMTP scanning (scan to email) so there would actually not be any software installed on the computer itself for the scanning.. I verified that they had a couple of models that would work prior to going so off we went. I found the printer and my wife took it to the checkout in the computer section of the store, I told her that I would meet her there as I went in search of an SSD drive to upgrade a laptop with.. Upon returning, I could tell she wasnt very happy but didnt think much about it. The guy behind the register said you need to get some ink, you will only get 15 pages out whats in the box. It had been quite some time since I had purchased a inkjet printer, so I went ahead and purchased some ink. Paid for the deal and left and on the drive back I was informed how she was treated when inquiring about the ink which came with the printer. The Sales Person asked my wife if she could read the box, and what the box said, and further stated that he didnt know. His attitude was rude and unacceptable. If we were not 30 miles away from the store when I was told this I would have returned and engaged the individual. I purchase a lot of goods for my clients and for my personal use at BB, and I am one of their Elite Platinum members or whatever they call it, and I am simply beyond myself over this... I will never go back in this store again, and until they obtain better management I dont think that you should either. I cannot say that i will not purchase from BB again as there really arent a lot of places to get things locally when I am in a hurry, but if stuff like this doesnt improve then they are going to have trouble keeping their doors open in the future.

S

S Zac

The manager wouldnt honor trade in value based on Best Buys website. I was trading in a laptop without its battery and charger. The website permits such trade ins but the store manager wont honor them. The manager wanted to keep the charger and pay me the amount without. In clearer terms, without charger and battery it was $50 and with, it was $90. The manager was offering me $50 but wanted to keep the charger too. Now, that is simply crazy because the website clearly says I was trading in for that amount without the charger and battery. I showed the text on the website to him as well. Thats when he said website and in store trade ins are different. Pretty shady if you ask me! He maintained that trade in on the website and in store are different. How silly and unethical is that? Worse still, there is no complaint book. The only person you can convey your grievances to, and this is funny, is the store manager. Lol. I later traveled to the store in Manchester and they had no problems with the trade in. So all in all, I wasted about an hour at the Daniel Webster store. Extremely pathetic that the folks at Best Buy (the one on Daniel Webster) cant even understand written english words, that too from their own website. Update: I logged in a complaint at the Best Buy blog and the representative who responded regretted that such an erroneous lapse of judgment occurred. The person also informed me that a moderator would stop by the store to discuss the incident. I sincerely hope the customer service at the location turns around for the better. This was my first purchase at Best Buy and had it not been for the folks at Manchester (I ended up buying another laptop at Manchester), they would have lost a customer for life! And if alienating customers is whats the staff at Daniel Webster location want, they are doing a perfect job!