Category: | Swimming Pool Contractor |
Address: | 150 Middle St, Lowell, MA 01852, USA |
Phone: | +1 978-454-5517 |
Site: | rogerspools.com |
Rating: | 3.1 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–4PM Closed |
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Amy McSweeney
Ill just preface this review by saying this project with Rogers Pool was a re-do since a different contractor we hired last year botched the vinyl liner job so bad we had to sue them. Rogers was the contractor we selected to re-do the project and we are beyond happy with the results. Thanks to them we now have a high quality liner, that’s properly fitting and will last for years. Mike in the sales department was courteous and professional going over all our vinyl liner options with us and setting our expectations for how the project would go. He knew we had gone through a very rough experience with our previous contractor so it was like night and day having someone like Mike dedicated to our project and seeing it through to the end, assisting with any questions or issues along the way. Gary the owner at the store was very helpful when choosing our liner pattern. Dave the installer has to be one of the best in the local area to replace a vinyl liner. His expertise, knowledge, and attention to detail are exemplary. Dave put well over 2 full days into our project, vermiculiting the shallow end, troweling the deep end, repairing and prepping the pool side walls, and installing a new vinyl liner. The prep work is actually what takes the most amount of time. Dave and his two workers made sure every surface was smoothed and treated properly before moving on. Dave uses a two-step vacuuming process when installing the liner to ensure a proper tight fit and seal. Most companies will only use one vacuum. We are really impressed with Dave’s dedication and craftsmanship with our pool. Thanks to him we won’t need to worry about a new liner for years and years to come, let summer begin! I wouldn’t hesitate to recommend them to anyone looking to get a new liner installed or any other pool service. A word of advice on any project, but especially getting a new pool liner. Be sure you know the step by step process of what that contractor is going to do and then make sure they do it even if you have to take off a day of work to supervise. Don’t hesitate to stop them in their work and ask questions even if they get annoyed. We did not do that with the first contractor last year. Although we had a general idea of how a liner is taken out and replaced, it really is much more involved than we thought. To be done properly that is. Just as a comparison the “Bad” contractor he had the old liner out and all his “prep” work done and a new liner going into the track within about 2.5 hours and the water truck showed up 30 minutes later and he used no vacuum. Our new contractor, Rogers Pool took nearly 2 full days for the same work. So you can clearly tell “Bad” contractor cut a lot of corners, did not care about a quality install and tried to get away with it by being deceitful. Thanks to the judicial system for seeing things in our favor we were able to re-coup all of our money back from the contractor to have the liner re-done.
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Frank Posluszny
Extremely dissatisfied with there scheduling services. I called two weeks ago to schedule an opening of my above ground pool, explaining I had no idea what to do so I needed someone who would come out and get it going. I got a call yesterday from there scheduling service and was told I had to prepare the pool for them to come out and do what ever they were supposed to do. I again explained that I had no idea what to do and I wanted them to do everything. I was told that they dont do that kind of opening and that I had to drain the water off the top, remove the covering and make sure there was enoogh water in the pool. I said I needed them to do all and if they didnt do that I would have to find someone that would. Her response was "OK" and then she hung up. Very disappointed with this kind of customer service.
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Michael Franco
Called because Rogers installed our pool heater last year and we were smelling gas in the area. When the utility company came they said "there is a gas leak in the pool heater." Called Rogers to inquire about what to do and the conversation went like this; Me: Good morning, how are you? Guy: Busy, what do you need? Me: the pool heater you installed for me last year has a gas leak Guy: Well who is your plumber? *Click* The other issue I experienced was I paid Rogers to close it for me in the fall, while opening this season I opened my DE filter and the filter elements werent there! They didnt tell me they "take and store them for the winter." Very rude on the phone. I wouldnt call this company again if they were going to do the work for free.
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Joe Reiss
I cant rate them low enough and unfortunately am not surprised by all the negative reviews. We had them open our pool a couple years ago. Our pool is somewhat complicated. I believe they subbed the work out. They couldnt figure it out and left the job incomplete. His response was we dont deal with pools like yours. Then you should have said so, not done a terrible job and not make the situation right. I dont normally post a lot of negative reviews, but I really think this is one of the worst businesses Ive ever dealt with. Stay far away from them.
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Valerie Perkins
If I could give zero stars I would. My husband called to ask a quick question about our pool pump and the person who answered said "I dont have time for this" and just hung up on him!!!! I have never in my life dealt with such awful customer service. If anything, he could have just said he was too busy right now but chose to be unbelievably rude to my husband. Not acceptable and will never do business with them again.
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Joshua Perkins
Unreal. Just called to get some information on a leak I am dealing with at my pump. I dont know all of the pool jargon/termanology, but jeeze. Im literally 90 seconds in describing where the leak is coming from amd he says "I dont have time for this" and hangs up. Really?! Great customer service bud!
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Fred Marion
I was looking for a particular fitting to attach my pump to my filter. Great interaction with guy out back and owners son but the pompous, snotty father I could easily do without. Will use other pool store in the future!
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Charles Krueger
If you are looking for an older type toy from era of days gone by , this is the place. Mainly a pool and patio furniture store. They do carry bingo supplies and chairty raffle tickets.
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Rob Giannino
Gary and the staff are very friendly and informative. They have a great selection of pool supplies and my kids always love the wonderful toys we buy here.