BJ’s Wholesale Club
| Category: | Warehouse club |
| Address: | 1000 St Nicholas Dr, Waldorf, MD 20603, USA |
| Phone: | +1 301-705-5100 |
| Site: | bjs.com |
| Rating: | 4 |
| Working: | 9AM–8PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–8PM |
Location
Photos 38
Reviews 48
MA
Mazen Eleryan
Terrible customer service and management. Went there to exchange an item for my employer and they couldnt help me because I wasnt a member. I was attacked by 3 people behind the counter blurting out that this is a membership club and I shouldnt even be in here without a membership card. I returned the next day with my bosss card and was denied the exchange AGAIN since the card holder wasnt there. The manager behind the counter wouldnt give me her position, business card, and told me there wasnt an 800 # for me to call and complain about the lack of service I was provided. She was very rude and condescending (guess it was time for a cigarette break. In the 15 minutes I was there I observed 3 or 4 employees walk out on cigarette breaks) When I asked her for the info she said " Youre not even a member" and refused to give me any of her info. Save yourself the headache and get a membership where youre valued as a customer and HUMAN
RE
Regina Allen
I visited BJs on Monday, July 31, and was told that they didnt have any chickens because they were short staffed! Ridiculous!!! I visited BJs again on Tuesday, August 1, and the Deli was closed because they said the person who was assigned to the Deli didnt come to work. How are you allowed to close an entire Deli because one person doesnt come in. You allow one person to be a show-stopper!!! I feel like I need a refund of my $100 membership fee if areas have to be closed down. I thought my fee was for the use of service?
MA
Mary Haggenmaker
Have no problem with employees. When I first became a customer, when it first opened up, I was thrilled because everything I wanted was there. Slowly but surely you stop selling things that I want, Nestea, Fuze, Caffein free Diet Coke, are the main ones. Also it seems like every time I go there the location of things has changed. Am actually considering Costco as an alternative. They do have some of the items that I like.
A
A Private User
Very poor customer service in the phone department. I was accompanying my fiance back to the store to resolve an issue with the brand new droid phone he just got. The employee was extremely rude during our inquiry, and didnt seem to know a thing about the product itself. Im a person looking to sign up for a new plan or get on his family plan. I was certanly turned off to even considering it, due to the way he was treated.
JO
Jon Logue
This store has comparable prices to those found at online retailers, with the added benefit of being able to return products to a brick and mortar store. Two months ago I got a great deal on tires and the shop workers were very courteous.
SH
Sheila C
I do a weekly deli visit to BJs - 90% of the time theres one deli clerk and always a line of customers waiting ..i spend more time waiting in line than I do in the entire store. Other than that I usually have a good experience..
MI
Michael Bell
Great selection and prices. The club is fairly dark compared to Costco as they tend to leverage the sky lights more than the lamps, so for color based items (clothing, etc) it can be hard to judge what your getting.
RA
Ramona Hopps
5 stars for worker walking by and just happen to assist me with lifting water bottles...2 stars for young man at self service cashier not helping me with heavy soda cans and walking right beside me to scan water.
AL
Alexander Colon
never had an issue with customer service or anything else. Customer service has been very helpful. The only issue I have seen is the pizza they sell by the slice is not very good. Costco pizza is better.
RI
Rick Ladrido
Very easy to get in and find what you need. They make you feel like a criminal on the way out when they review your receipt and rifle through your purchases to make sure youre not stealing anything.
JA
Janis Perry
I had a great shopping experience at BJs today. I always enjoy the low-key milieu of this store. I found all that was on my list, and many items with accompanying coupons. Great in-store service.
DE
Demetria Glass
It is OK but seems like things are a bit more expensive and the electronics are priced the same as the stores. Not too impressed except for the cakes with the whip cream icing excellent
MA
Maleka Green
I love my Bjs its convenient staff is friendly and always eager to help. They always have what I need and best of all they take any manufactors coupons in addition to their own coupons.
DA
Dawn Ellen Miller
Best time to go its mid day Wed - Thur. The samples team is very good. I like the variety of products. There store brands are sometimes even better than the name brands.
MI
Miranda Barnes
It sucks tried to return a pair of pants and the wouldnt let because it wasnt my card, but they let me buy them. Then wouldnt let me put it back on my card!!
TH
Theresa Simmons
I love BJs! The only flaw is their food court. Otherwise its a gem. Their hours and smaller sized portions are great for a wholesale retailer.
MA
Marguerita Harding
Staff always helpful. From those you are in the meat department to cashiers, membership services, gas staton attendants, and canteen staff.
JU
Julia Maynor
Awesome experience staff extremely helpful even made sure I had my cell phone left at counter as well as locating the 2 coupons I needed.
MA
Margaret Rice
A great shopping experience, great items and the prices arent bad. Customer Service is very professional.
PE
Peter El Hashem
Rock bottom prices for colossal amounts of high quality items. I would recommend that you become a member
DO
Dominic Chigbue
Everything was where they needed to be it was clean,the cashier was friendly and had a great attitude.
SH
Sheena Lincoln
Decent sized parking. Has small foodcourt, gas station and tire center. A good selection of bulk items.
GW
Gwendolyn Jackson
The store is very organized and clean great variety and friendly Associates not to mention great prices
RJ
RJ Moore
This location is clean and stocked well with products. Customer service is friendly and helpful.
EN
Enrique Cruz
Its huge with everything anyone might need but service is virtually non-existent.
SA
Sandra Varela
Some of their people are so polite and nice. Also their customer service is good.
MA
Mary Stokely
Always a good shopping experience at our neighborhood Club store in Waldorf ME.
DA
Daryl Jarrett
Get my bulk items without having to drive far, and has for my vehicle.
AD
Adam Darling
Friendly associates and store always clean and stocked with products.
JO
Jordan Felle
Nice selection and discounts. Staff are always friendly and helpful.
TY
Tyler Moore
Great deals for purchase items very friendly staff and good hours.
SU
Susan Hines
Almost always has everthing I need in bulk. Convenient. Cheaper ⛽.
AN
Angelia Walker-Robinson
When the AC is working, you can comfortably shop for bulk items!
BW
Bwill86 1
Good deals. Coupons do not always match the products in store.
ER
Eric Williams
great prices have purchased TV!s, radios good grocery prices
VI
Vita
Got everything that I wanted, even got a few I didnt want lol
ME
Melody Miles Haynes
I love this BJs. Great prices, great variety, good service.
MI
Mike Walsh
The meats are really good and the service is excellent.
TE
Teresa Bearisto
Plenty of self check out lanes for a faster checkout
DA
Dawnsherrie Young
Wonderful people there. Not a long wait "Love That"
ME
merly datu
The place is great and the product are best good
AN
Ann M
Clean and the staff is very friendly. Great items
PH
Phil Harkins
Decent wholesale club at a convenient location.
TH
THOMAS GREEN
Very friendly, willing and ready to serve you.
CH
Chemaye Nickens-Smith
Clean, organized and friendly stafg
DE
Dennis Tozser
Great prices and easy checkout.
NO
Norman Rea
BJs always has great value.
GL
Gloria Edwards
Wonderful place to shop.
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