Best Buy

Category:	Electronics Store
Address:	2300 Petrie Ln, Lanham, MD 20706, USA
Phone:	+1 301-341-6739
Site:	stores.bestbuy.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Damien Winston

I decided to visit this Best Buy (8/30/2014 about 2:30pm EST) to get advice on an in-dash GPS receiever for my car and price installation. My experience from this visit has left me no choice but to never patron Best Buy again. The only problem - which is the biggest problem for this store is the customer service and the quality of people that are employed there. I wasnt greeted by the Asset Protection (yellow shirts) as I entered the store. The guy that was there, had his shirt untucked, he was on a personal phone call with it resting on his neck as he was hunched over the concierge type desk. - I noticed it was unprofessional, but didnt care since I was on a mission to get my GPS receiver. I continued walking to the rear of the store to the GPS/Car audio section. I waited and looked at receivers for over 20 minutes and no one offered me help nor were there anyone present to ask for help. I checked the neighboring departments (Home Theater to the left and Tablets/Laptops/PCs to the right) for help, but there was either no one there, they were already assisting a customer, on the phone (personal) or behind a counter talking (about anything but Best Buy). I went toward the front of the store and asked anyone with a blue shirt for assistance, the first guy that I was able to flag down seemed to work in receiving. He requested someone help me on his walkie-talkie and told me someone would be over to help in GPS area, which sounded great to me, because Im a patient person and I was very interested in buying the product. I waited again 15 minutes - no one showed up. I walked back to the concierge to speak to the Asset Protection guy to ask for help again. He didnt seem to care very much and requested someone help me and quickly went back to his phone call. I told him I needed someone to meet me here, because Ive been waiting over 40 minutes for help and that I did not want to walk back and forth if no one showed up. I could tell by his body language that he became annoyed with me. He stopped in mid sentence to listen to someone in the radio and he quickly tells me: "we dont got nobody to help you" I couldnt believe it...you dont want to take my money that goes toward your paycheck and then you use bad grammar (double negatives) when speaking business with a customer? I walked off and asked the next blue shirt for a manager; of course she told me to wait right here and a manager would come. Ha! nice try. As I am getting ready to leave the store a tall slim caucasian Best Buy employee (David) asks me if I needed help and assisted me with my questions on the reciever and installation in under five minutes. I asked him who was the manager and he pointed me to a gentleman named Brice. I spoke to him about the situation, but I felt as though it went in one ear and out the other. He offered me $30 off my purchase, but - I didnt need a discount - I am not poor. What I needed at the time was good customer service from a knowledgeable source so that I can go on about my day, but instead I was faced with attitudes, incompetence, poor salesmanship and customer service. The thing that baffles me is that I was going to spend upward of $1,000 today with the price of the receiver and the cost of Best Buy installation (yep, I was going to let them install it as well) - but I decided to buy it from Amazon. It was cheaper there anyway. Stay away from this location - youll only be inconvenienced.

Perreaoult Daniels

If you purchase something from a company, they should make it their priority that you are happy with their service. My children bought a new computer at Best Buy. It was not the greatest computer in the world but it was the first one that they bought with their own money. It computer worked fine for a couple of months and then it stopped. No power was being delivered to the machine. I believed the problem to be the cord. so we eventually went to buy a new cord. but none at the local radio shack worked. We called the geek squad who built the computer. They found all the information on when we purchased it and then said that we needed to go back to best buy to solve the problem so off to Best Buy we went Computer in hand so that we could match the cord and get back to school work. But no,.. they said we would have to go to the manufacturer via the internet to solve the problem. Why? because the cord would have to be replaced and BestBUTT, a technology store does not carry that kind of cord. NoNoNo. What if I had no access to the internet at home other than this dead computer? Why is it Best Buy cant go online right here in the store to contact the Manufacturer "HP", and order the cord for me, have it sent to my house asap so that I the customer will be happy and continue to buy products from Best Buy and "HP" Why not? Are they selling technology or junk? It seems to me that junk and junk repair is what they are interested in, for you see if my kids had paid the monthly service charge for their brand new computer then they could do something resembling customer service. Now the only service they offered angrily to me was a service charge of $70.00 to see if the cord was the problem, you know "plugging it in..." Radio Shack did that for free

Remy Remi

I went to Best Buy Woodmore Towne Centre on Saturday morning February 18, 2017 (which happened to be my birthday). I was having issues with receiving my emails on my Samsung Galaxy S7 edge (which I had purchased from bestbuy last year. I was directed to an attendant in the cellphone section by name Damien. I explained to him that one of my yahoo emails was not delivering mails into my phone, his expression was one of disbelieve and disdain saying that I should open the mail on a computer if I could not access it on my phone, not minding the look he gave to me I still went ahead to explain to him that I have two yahoo mails accounts but I was not able to receive my emails from the yahoo account that is my default mail on the phone, that I want to be able to receive my mails on-the-go via my phone and not a computer. I handed the phone to him to assist me in anyway he can to rectify the issue and he refused to collect the phone, he then told a colleague of his what I had told him and that person answered sarcastically that I should go and contact yahoo. (how and why should I contact yahoo when this is an IT related issue that can be resolved by them if they want to) I stood look looking very confused and got upset at their nonchalant attitude to assist. When it was obvious they were not going to answer me I told them that I regret coming into the store to seek assistance and I would never come to that store again and they both laughed. And this is how best buy employees almost spoilt my birthday morning.

Sylvia Lang

If I could give this place 0 stars for customer service, I would. Our children put together to buy a Samsung tv for us in Atlanta. It was shipped to us in Maryland. We work long hours, so after it was delivered it sat in our living room until the weekend. After setting the tv up, we plugged it in and found the screen cracked. We decided to take it to our nearest best buy and wasnt prepared for the drama. A young woman asked what she could do for us at customer service and we explained our problem. She looked at us very suspiciously and began to open the box. She then plugged in the tv while calling her manager, "this was dropped!" Not trying to lose my cool, I explained to her that if it was dropped, it was not by my husband or myself. My husband had went back to the store to look for a replacement. I explained to "Rick" the manager, that he could either lose a sale or gain one. Had it not been for the kids putting together to get this gift for us, I would never darken best buys door. We purchased a television for our bedroom from Costco and was given a 90 day instore warranty as well as a year warranty from the manufacturer. Our kids didnt know this but they know now, if you want quality and customer service stay away from imitators and stick with the big boys. I will never shop best buy for anything again.