Apple Columbia

Category:	Computer Store
Address:	10300 Little Patuxent Pkwy, Columbia, MD 21044, USA
Phone:	+1 410-423-1801
Site:	apple.com
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 77

Reviews 4

A Private User

Worst Apple store I have ever been to. If my apple experience was based only on this store, I would never buy anything Apple. I dont know who is in charge of hiring at this location but they should be fired! Every other apple store I have been to in the U.S. has competent, helpful and friendly employees. This store has incompetant employees with questionable hygiene and a lot of them are just plain creepy and wierd. I just came from a one to one with a 20 year old kid who ruined my Imac and my macbook pro. He smelt disgusting (like he had not bathed in weeks and he forgot to shave his 20 year old spotted scruff) worse of all he clearly had no idea what he was doing when he tried to transfer data from my Imac to my macbook pro. Now my I mac does not work the way it used to and I am trying to restore it to a previous date but having trouble. He tranferred my files completly wrong onto my macbook pro. I bought this macbook pro at the same location from another young kid who apart from having the worst breath on the planet and smelling like he too never showers, had no idea what he was doing. There is another employee here who has long rat nest hair, he wears a wierd hat that looks like something a villing would wear in a horror movie and is alway giving people creepy looks (if I saw him on the street with the nasty bearded man that works at this location I would think they were both homeless). I miss my apple store in california where everyone knew exactly what they were doing, did not smell disgusting and always helped me solve my issues rather than make them worse. APPLE you need to fire your staff at columbia and replace them with competant employees who dont have questionable grooming and hygiene behaviors. Just for the record every other apple store I have been to from the west coast to the east has exceptional, smart and competent employees. THE COLUMBIA APPLE STORE PALES IN COMPARISON TO ALL OTHER APPLE LOCATIONS!

Joseph Coates

There are some hot headed reviews here that make Apple and Apple stores look terrible. I am not one of those. I will give you a balanced review based on decades using Apple products and multiple visits, for service only, to the Apple Store in Columbia. All Apple Stores tend to be crowded, noisy, and hectic. (Hey Apple, make them bigger!) Rather than just stopping in any old time, if you need service or need help, make an appointment via the web and come at that time. Then, a rep can focus on you and answer all your questions. You can also CALL Apple for help too! My experience with Apple and Apple stores has been very good over the years. I would bring in a broken product, like a mouse, and Apple almost always just hands me a brand new one! The one exception was a PowerBook that had a dead mother board and was off warranty for some months (4 year extended warranty had already fixed it twice before: CD drive recall and bad power cord). They could not help with that off warranty dead board and I could understand why. I recommend you buy extended warranty for any portable Apple device. It is worth it as these break (just as with any company) more often. I also got it for an iMac because it is my main business computer and if it broke, I would be in trouble without it. (BTW: back up, back up! I use CrashPlan for off site, unlimited, automatic, 3 year plan) OK, so Apple has pretty well made products that are well designed and if you get the extra warranty, if something breaks, you make an appointment, go to a store, they test it, and then repair or replace it on the spot. You can also call and they they do the same via FedEx box they send you. All in about a week’s time. Frankly, I am not sure what more one would want from a company for products and customer service?!

Chase

I went to get my home button repaired, so I went to the Apple store and had an appointment for 1:45 PM, I got there 5 minutes early, and did not get help until 2:05 PM. Once I finally received help, I explained that I wanted to get my home button repaired. Knowing that it is a simple process, I didnt expect the price to be to high, I also expressed that I didnt need touch ID to work. After I explained everything to them they told me I would need to purchase an entire new display as the iPhone 6 home button is "soldered on", this process would cost me $130. As you can tell from the picture I have posted, the button is not soldered on. It is connected VIA ribbon cable and can easily be removed. I was very upset, and I left. It dawned upon me that I cannot allow myself to be taken advantage, I walked back into the store and talked to another person explaining my previous situation. He said he would go ask a technician in the back, after about 5 minutes he returned to tell me the same exact thing. That the home button is "Soldered On", upset after being lied to again I showed him a picture of the home button removed and how it was attached via a ribbon cable. He was speechless and suggested I go get it repaired elsewhere. The only explanation I have for this is that if Apple were to repair your phone they would also need to repair your touch ID. Though they wouldnt need to charge $130 for this. I dont like being lied too, and I dont like being taken advantage of. It seems to be something Apple thinks they can do, and I wont stand by it. Fun Fact: The only feature that cannot be done alone, is fixing the touch ID when getting a new button. Yet, apple has a machine that does this autonomously and they charge $25 for this process to be completed.

Celeta Tillery

So lets start from the very begining, when I was convinced this iPhone was going to be "the best iPhone yet", so I stood in line for hours in the cold to get this phone! The phone was pretty awesome....UNTIL IT BENT. Heres where things go from bad to worse. My phone bent while riding a roller coaster, I made several attempts to have the phone fixed but was given NO help they all wanted more money! After contacting Verizon (my service provider), Apple and the Columbia Apple Store the only solution they were able to give was to pay $329 for a new phone, after I paid retail price for the phone not even 12 months ago. Thats nearly $1100 in a year on just one phone. The store manager proceeds to explain the physics of the phone to me as if I care, the only thing either of us needs to understand is: A) Apple promoted this phone and nowhere or at no time did they put a disclaimer saying the phone bends. B) I am a very loyal Apple customer (I have the iPhone, iPad, MacBook, and a iMac) C)The phone being made with different material has nothing to do with a customer, I believe this is a manufacturers problem not a customers problem. Im no genius but this sounds like terrible customer service. Not to mention a guy I work with had the same problem, took his phone to the same exact location and was able to have his replaced with no problem. Im not sure if they are discriminating due to my gender or race but this sounds very illegal and I am highly dissappointed with Apple for releasing such cheap products with the only solution being to pay more money on top of a already outrageous price.