MileOne Automotive

Category:	Car Dealer
Address:	1 Olympic Pl, Towson, MD 21204, USA
Phone:	+1 410-602-6177
Site:	mileone.com
Rating:	3.4
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 100

Reviews 6

Stephanie Harshman

I bought a used vehicle from Russel and they were fantastic, no issues there. The issue arose when it came to customer service from MileOne as I had a problem with my warranty. Basically the blizzard prevented me from getting service when my warranty was active and when I could reschedule the service my warranty had expired by then. I was asking for an exception or for review of my issue due to the weather disaster. The person I spoke to was incredibly passive, rude, and had no intentions of helping me whatsoever. He gave me no clear answers, wrote it off as not his problem... I could basically hear him rolling his eyes over the phone. I asked for suggestions as to what I should do if he was not the person I should be speaking with and he still told me there was nothing he could do (or would do) and implied I was fabricating a story to try and fool the insurance company- mind you I was not making any sort of claim nor did I mention insurance. The warranty company told me I needed to call the dealer (MileOne) who then told me to call the warranty company because the rep I talked to previously must have not wanted to deal with my issue. I expect this particular man from MileOne was doing the exact same thing- passing it on because he could care less. I was incredibly frustrated by this whole experience, not to mention upset that my vehicle would now cost thousands more to repair without the warranty. Instead of sympathy or at least a helpful word of advice for a next step I received accusations that I was trying to make a false insurance claim and passive statements that only made me feel worse. Whoever this gentleman is needs some serious lessons in customer service. Even if you cant help the person, offer some substantial guidance on the issue, dont accuse her or him of being in the wrong. I loved my experience with Russel but after this, I will never shop for a car at a MileOne retailer again. You might win some but you just lost one.

Valencia Raymond

My Aunt and Uncle were looking for a brand new 2018 Toyota Camry. Dan Coy in used cars promptly directed them to Bobbys Haag, the Toyota new car manager, who was able to offer them all the information they needed. Mr. Haag answered their questions and even offered to be available to them on his day off if they needed additional help. My aunt and uncle ended up purchasing a Lexus instead of the new Toyota, but the exceptional quality of service provided to them from all of the management teams involved warrants the highest star rating.

Frank Fultz

sent my adopted daughter there for a recall and what a disaster that was she met the Service Advisor Ted Bouton and he pretty much told her the car is junk why did you buy a Volkswagen there junk ! Really is this not a Volkswagen dealership how in the hell is he still and employee ! they never did the recall it went for instead scared her so bad she called crying thinking she would die driving it . Stay away from that place worthless service advisers and clueless just another way to take advantage of a young woman !

Shamirror Riley

Parts director J. Dirk Fye was extremely rude and disrespectful... He never gave I contact, he place all of my items on the desk and push them to me... When I ask him question he never responded. The whole experience made me feel belittled and unsettling. He acted as if he didnt like people of color. And when I asked for the manager over him he stated there was none and put his card on the desk. If in fact this is who mileone has choose to represent them in leader ship role it need to be reevaluated

Alexander Moschonas

What makes Mileone such a great automotive dealership and automotive service corporation to do business is that they really care about the customer ; being a satisfied customer. Mileone has top-notch people like Mr.Don Czapla. These great people are what make Mileone......."THE BEST THERE IS !"

Yousef Miller

I had a fantastic experience for my first time buying a car with the help of Ibrahim. Definitely will come back. Truly an amazing car dealer and dealership.