Frankel Acura

Reviews 3

KE

Kelley V

Horrible Customer Service. Went to Frankel Acura on Friday, August 19th and test drove an ILX and 4 cylinder TLX with Rob. Was very up front that I was a serious buyer. I told them I had no intention of price shopping if I felt they offered me a good deal - had the price in mind. After the test drive, Ralph came in with a price. It was HIGHER than the flyer from the salesman desk. We told them we didnt want to play games, we just wanted the best price. Ralph went back to his desk and came back with a slightly lower price. We gave him our number and he gave us his best which was a $950 difference and that was his "best price". We declined and let him know that we werent ok with the price. I contacted a few other dealerships regarding prices. Rob called Saturday, the 20th, and asked if we had thought any further. I said everything remains the same, this is the price and thats what we will pay. Rob said "thats not happening, let me know if anything changes". I replied, will do. I already had another dealer offer me his best price which was LOWER than Robs "best price". So right there - dont tell me that is your best price. Through talking to the other dealer, there were even MORE incentives (acura financing!) which brought the car LOWER than my initial price that I was willing to pay. I never took a dealer quote and shared the price with other dealers to work the best deal. I told them I wasnt going to do that and I didnt! I knew what I wanted to pay so all I did was request best prices. Rob had the nerve to tell me any dealer could charge less, yes, yes they can, but I didnt take his quote elsewhere. The other dealer offered me their best price from the start - which is what I asked of Frankel. Fast forward - purchased the vehicle from the other dealer - who wouldnt?!?! Frankel was UNWILLING to work with me at all. Today, August 27th, Rob calls to follow up. I told him that I had purchased the vehicle and thank you for following up. He was incredibly rude. He couldnt believe I bought it from another dealer. He was the one who had "stake" in the game. Yes, the other dealer did as well. I told Rob today, I asked for the best price on the 19th, I told you the same on the 20th, BOTH times you refused to budge so as a consumer, what should I have done?! Im entitled to be sure Im paying a fair price. I couldnt believe the way he was speaking to me because I chose to purchase elsewhere because THEY refused to work with me on price. Ultimately, he hung up on me. I would have never written a bad review on their unwillingness to work on price until he called today and acted the way he did. It was completely unacceptable and horrible customer service. Bottom line - there ARE other dealerships who will work with you, who want your business, and wont treat you like Rob treated me. Also - I got such a great deal - I bought the V6 TLX. Sorry Rob - you lost a deal.

ER

ErnestSC ErnestSC

This Post may be a Partial duplicate. I was "dropped" a few minutes ago due to the storms were having in SC. My wife and I are Retired. Her Hobby is Trading AND Collecting Cars. Her most recent "Non-Collectible" - or Daily Driver Car - is a 2012 Murano she purchased from Frankel over the Internet and Telephone. She finds what she wants next and I usually take a Car Hauler and pick it up. (No, were not Dealers! She just thinks theyre too many cars out there to get stuck on one!) She also buys only Nice - but Pre Owned to prevent such a significant loss when she sells/buys in the next 12 - 18 months. Since were in SC and Frankel in Maryland, we decided to have her Murano Transported. The car was supposedly "without dings, dents, scratches, etc. Usually the cars are not quite so perfect when I get there but I take that into consideration in the price. When the Transporter picked the Murano up, there were significant scratches in the Front Bumper - as if it had been "Keyed" after the sale - as it had been taken to another Dealership for a second key to be made. The transporter had these noted on his Ticket before He loaded the Vehicle. Bottom Line, Frankel could have just said "Sorry, there must have been a miscommunication when you and the Salesman spoke" as it was obvious I wouldnt try to return the car! Frankel doesnt do business that way! I took the Murano to a Local, Reputable Body shop to have the Bumper Repaired. With an email to Mr. Frankel (He insists on one calling him "Bob", He told me to have it repaired and they would take care of it!) Ive been buying cars for over 50 years and I cant get that kind of Service - and trust in me - from local Dealers!! My Wife just bought another vehicle - a collectible 2005 Dodge Rumble Bee. She went to Frankel FIRST to see if they possibly had one. Unfortunately, they did not so She had to search another site to find one! She is currently "On the Hunt" for a 2005 SSR. If Frankel obtains one, IT WILL COME FROM THEM! Bob Frankel is a Gentleman of the first Order! In closing this review, I would be very remiss in not adding how much of the day to day effort expended by the Internet Sales Manager, Mr. Guy Christopher in bringing this effort to a successful conclusion. If you EVER have less than a 5 Star experience with Frankel, give them an opportunity to fix it BEFORE you Post a Bad Review! In my Opinion, THEY WILL MAKE IT RIGHT!! Should anyone think this is a "Solicited" Review, Im on Facebook as EELAWSON, JR. Im in SC and will gladly further my praises beyond this THESIS!! Regards to everyone!! Ernie

AN

Angela C

My husband and I had a specific vehicle we were shopping for to meet our family needs. When calling Frankel Acura to inquire about a vehicle we saw online, we spoke with Chelsey Cate. She was professional and friendly and scheduled a time for us to come look at the vehicle. Upon arrival, she greeted us and never once was pushy with the vehicle sale. She took her time and answered all our questions. We have two small children and the staff at Frankel Acura were very accommodating and courteous to meet our needs during the entire process from the very beginning. Mr. Frankel, Mr. Guy and the entire staff were all very nice and offered us the best customer service and pricing. We have bought three vehicles from Frankel Acura and highly recommmend their dealership. Frankel Acura stands out from other dealerships. They establish a trustworthy relationship with their customer(s) from the very beginning and continue that relationship even after the vehicle is purchased. They follow through with their promises and always put their customers needs first. Thank you Chelsey Cate for assisting us with our vehicle purchase for our family. You were awesome and we appreciate all the time you gave us in making sure we were happy. You went above and beyond meeting our expectations.