Verizon

Category:	Cell Phone Store
Address:	10250 Baltimore Ave A, College Park, MD 20740, USA
Phone:	+1 301-313-0569
Site:	verizonwireless.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 30

Reviews 6

Alexander Perkins

I was fine with their service until I gave them my phone to activate it. To begin, I tried to activate my phone via online before coming here. I had a sim card sent to me by a Verizon rep via phone. After receiving it, I followed the directions that came with it to activate it. The sim card was detected by the phone and I had a new rep trying to activate the phone for me, but he told me the card was "incompatible," meaning I was given the wrong sim card. So, that leads me to this Verizon store. I came in with the wrong sim card stuck in my phone. The reps took it to try to get it out so I asked if they had mini screwdrivers to remove the case rather than try to stick something in the sim slot. The rep talking to me said theyre using tweezers. They get the old sim card out and gave me back the phone and a new sim card. Problem is, the phone could not detect the sim card. The reps at this store told me the sim slot is damaged and though the phone works, it cannot read the sim cards. So, I took out the new sim card and put back the old one to see if it detected it. Nope. I even noticed a dent and a scratch on the old sim card. I told the reps at this store that the phone detected the old sim card before I gave them the phone so its possible that they damaged the phone while removing the old sim card with tweezers. One of the reps responded by saying she did not use tweezers, she used her "nails." They did not offer me to replace my phone, instead they offered a choice to buy a new phone by paying the total cost into monthly payments. The problem with this is I have a free upgrade in 4 months and if I were to take their offer, getting the new phone would cost more than to wait 4 months for a new phone (at least $50 more than 4 months bills combined including activation fee). This leads me to my point of how I came into this store expecting to get a phone activated, but instead, along with not getting an activation, I received a phone that no longer works when it obviously was able to detect the previous sim card before (the phone stated it detected the sim card before I came into this store even though it was incompatible) and the reps wouldnt admit the possibility that they damaged the sim slot while trying to remove the old sim card. I lost complete faith in this store and would never trust them in handling a phone ever again especially when they didnt even ask me if I was okay with them removing the old sim card when they obviously did not have the proper tools needed to remove it without digging into the sim slot (ie screwdriver to unscrew the nails and pop the phone cover)

A Private User

The worst customer service imaginable! Came in to buy a wireless device. Asked a hundred questions with explicit details of what I needed (college school work, netflix, etc.) and was torn between a wi-fi device or something like comcast. The sales person assured me and assured me that I would need to be watching netflix all day every day for the entire month in order to go over the data plan! Ended up using 35 GB when I was only allowed 5 GB in the first week! Took it back and am now dealing with the billing! The managers had to approve me to return it because I only had 14 days to return it and took it back in 20. Went back telling them that I was still getting billed for a device that I had already returned and they dont even know who the manager was that approved me to return it! The assistant manager I talked to told me that he has every confidence in the employees that work there! That was after I had already been standing there 20 minutes waiting for an associate to go and get him! What a joke!!!!!

Jean Pierre

Absolutely THe WORST experience of my life! We get to the store because had talked to customer service about going in there to resolve an issue! We got in to the store and started talking to a worker name JULIUS and the guy started talking to us and got annoyed when we explained the situation and started talking to us like we were in a corner of a ghetto and he was trying to start a fight. Really!!? Is this a Verizon store, and is this the way do business. The come the manager, a guy that clearly is run by his employer that all together said 5 words, which 3 of them were "I got this dude" to his employee which did not care and kept talking to us (a very slow understanding guy that is not the sharpest tool in the shed by the way, that being Julius). Overall, after being in there today I decided to close all of my Verizon lines and my brothers(8 lines all together). STAY AWAY at all cost, awfully bad customer service!!!! Lost so much respect for Verizon today....

A Private User

Very disappointed customer today. Late last evening I purchased a phone to give our daughter as a gift. Having some buyers remorse, I stopped by Costco on my way home to compare. If it had just been a matter of a small freebie I would have kept the phone, but there was a HUGE price difference on the model of phone I wanted - $100 vs $30, plus no $50 activation fee at Costco. I felt I had no choice but to return the phone. Came back at 10:30 this morning to make return and was charged a $35.00 "re-stocking fee" for a phone that had been in my posession less than 24 hours and never been used. The person who claimed he was manger but wasnt wearing a name-tag was unwilling to make any exceptions to their policy. In the past I have shopped there for accessories, etc. but will no longer patronize their store and would encourage others to be very wary when considering making purchases there.

Minas Benyamin

Employee implied I was a liar and asked for my ID. They tried to nickle and dime me over $150 and treated me like an idiot, intentionally misleading me on their pricing. I had to leave the store to avoid confrontation. Hopefully this does not speak for all employees but this one clearly had his head up his rear and should not be working in a field that involves human interaction. Per Verizons own policy they are not supposed to let a customer leave with a phone that has caught fire or is otherwise smoking. This employee was ignorant of all procedure, clearly obsessed with selling new phones, and utterly useless. He single handily motivated me to consider changing a $3000 a year phone contract with Verizon over $150. I strongly suspect the positive reviews for this store are fake. There are only two kinds 1 star and 5 star, customers and Verizon employees.

Tony Hiines

Whoever said this VERIZON store was "BAD" badly understated the situation. This location is full of RUDE, ARROGANT young people who dont care whether you stay a customer or not. I get the impression that they are there to get discounted cell service and care less if you are satisfied or not. I wanted to upgrade my phone on a business account and the guy told me I needed to provide proof that the account was a business account after 11 years???? The young man that was helping me disappeared for 30 minutes and came back without an explanation why the business documentation was not in the file and required me to provide proof that this was a business account. Based on my most recent experiences, the dysfunction cannot reside only at the retail level.