Kay Jewelers

Reviews 3

AU

Autumn Hasty

I would like to share with my friends-especially those in the market for some jewelry-what my husband and I have gone through since September trying to get his wedding band from Kay Jewelers, Kay Jewelers. We ordered the comfort fit band in a size 14 which is what the lady who sized him said he should get. They came in before the wedding of course and they looked great. We tried them on for a second and put them in the box and didnt open them again until our wedding in September. After trying to wear it, Joshs ring was way too big, and kept falling off, so he didnt wear it. The next week, the last week of September, we went in. The manager was sympathetic and explained that since he ordered the comfort fit band, they shouldve told us we needed to order a size down. She showed us a paper she made saying just that and explained that she kept it by the wedding bands so everyone would know. She apologized and said she would reorder it and it should be in by Oct 14th and theyd call us. We stayed there a while as she entered everything she needed into the computer. On Oct 31st, we still hadnt heard anything so we went back to see what was going on. We were told by the same manager that put our order in that there was no record of our order and that she would call us tomorrow. After not getting a call for two more weeks, we went back to see what was going on. She insisted that the problem was that we never came to got it and that it had been cancelled and sent back. She stated this several times and each time I replied with the fact that we had come in. She snapped that she was now fixing the problem. After putting everything in the computer, we were told the ring would come in Dec 21st. On Dec 21st, we went to the store because we hadnt heard anything. They printed a paper and showed us that it had been pushed back to Jan 5th. I called on Jan 5th to ask, and they said they hadnt received it but they hadnt gotten their UPS shipment for the day yet and would call. When my husband got off work, he called and was told by the manager that she discovered that some UPS shipments had been stolen; she said the UPS driver had been meeting up with someone in the mall and getting them to sign for the shipment and taking all the shipment. She explained that we were not the only ones that had been complaining about the missing shipments and she wasnt sure how long it had been going on. He asked what we needed to do about getting the ring, and she said she would call back tomorrow and let us know when she had talked to the district manager. After no calls the next day, Josh called when he got off work and got the assistant manager. The assistant manager said he had no idea what he was talking about, said he thought he heard someone talking about it and wasnt sure, and that the manager would call us back tomorrow-which is today. As of 4 pm today, we still havent heard from him, in fact they have never once called either one of us although we made sure they had our phone numbers. At this point, I have no idea what we are going to do, but I think we will get our money back and never deal with them again. Weve spent almost four months trying to get his ring. I have never dealt with such incompetence before and hope to never do this again. Do not under any circumstances do business with this company, and definitely not at the Mall of Louisiana.

AL

Alexis Martin

I can 110% say I will NEVER use Kay again, especially not this horrible location. Ive been without my engagement ring for over a MONTH now so lets start from the beginning. I went into the Mall of Louisiana location with the intent of getting the center diamond of my ring switched out with morganite. I initially spoke with the store manager, Courtney. Courtney told me if I were to send in my ring that day I would have it back two weeks later..which would have fell on a Monday. Wellll Monday rolls around I call to be sure its ready before I come get it. P.S-for someone who is newly engaged 2 weeks without your ring is a long time so I was really eager to go pick it up! The lady who answers the phone informs me that it will be another full week before I get the ring back..I was banking on getting my ring back that Monday for my engagement dinner the following Wednesday. I let the lady on the phone (Brenda) know to just go get the ring back to the store and I would come pick it up and drop it off when I didnt need it for anything. She told me it wouldnt be back until the end of the week..just to send the ring back!!! I was upset at this point and put my Fiancé on the phone. After talking to him the ring can suddenly be back at the store the very next day..showing me they werent willing to do what could have been done from the beginning. I pick up the ring on Tuesday evening just in time for the dinner. A week and a half goes by and I decide to drop the ring off again..I was told it would be done in two weeks which would be the Saturday, August 26th. I called on the 26th to ensure it was ready before driving 45 mins to get it..of course, its not! The girl on the phone informs me that it will be in store on Monday. I asked if she was positive and her response was, "Im 97% sure." Doesnt sound very reassuring, right? It wasnt. I called today, Monday, August 28th. Brenda answered the phone (very sweet lady btw) and says let me call the center and check on that. By that I obviously knew the ring wasnt in their possession. After being on hold for around 5 minutes Courtney, may I add the store manager comes to the phone. She informs me it will be $675 (she originally told my Fiancé, "It shouldnt be more than $300) and it will BE ANOTHER TWO WEEKS) Youve got to be kidding me, right???! With anger in my tone I told her that it had already been a over a month and her response was, "I dont know what happened." Thats All. That she doesnt know what happened. I nicely told her to get my ring back and I will just pick it up. It blows my mind that that is how management handles a situation as such. Im a restaurant manager and although we may be in different departments I know how and what youre suppose to do to take care of your customers and thats not it. I honestly never do reviews unless I am really upset with a situation because I know how it is on the other side but this just makes me so angry. Like I said at the beginning Kay will never receive my business again and I will spread this story by word of mouth as much as possible.

BO

Bob Hasteings

I wish that I could give this review no stars. I purchased a diamond engagement ring and they could not find the certification paper work from the manufacturer, so they told me that they would order it form me and that it would take two weeks. Janice, the woman who I purchased the ring from, picked up the phone when I called two weeks later and stated that they had a new manager and that they were doing inventory and that she would get back to me. Two weeks after that I called back and was told that it had not come in and that they would have to "special order" it and it would take 8 weeks and that they would call me. 10 weeks later I called and was told that by Janice that they had no record of that transaction. 2 weeks after that I took the ring in to get resized and cleaned and spoke with Janice, who is blind as a bat, and her new manager about getting this ordered and how they dropped the ball and they told me that it would get taken care of and I could pick it up when I came to pick up the ring once it was cleaned and resized. NOpe, at this point I called back, spoke with 5th store manager in 6 months and was told that I would have to pay money to special order something that they could not produce when I purchased the ring. I was Irate and told them to fix it or else and so I was told that in 8 weeks I would have my paperwork we are now at 10 weeks again and I have had to get the main office involved so that they will do their job. Please do not give this location your time and money