All-State Ford Truck Sales

Reviews 5

ST

Stephen Shacklette

First of all, my wife and I are bewildered and shocked that our 2010 Ford F-150 XLT 4/4 engine blew up with only 67,000 miles. We bought it new. I know what a lot of you may be thinking; they did not service their truck during ownership. Our truck was serviced religiously on time, since its purchase. With the engine blown up, the vehicle was taken to All State Ford for repair. This is when the true nightmare began. During the 5 weeks the truck was there, I had to fight constantly with the service department to put a new engine in the vehicle. In addition, I was told that our warranty coverage personal was contacted, and that we were waiting on their final word. After 4 weeks, I called the warranty complaint line to see what was going on. The warranty personal informed us that they had no idea, or information regarding our truck being at All State Ford. With that being said, I called All State Ford service dept. that same afternoon and told them what the Warranty people stated. All State Ford told me they called the warranty plan personal that same day and told them the truck was there. Finally, after 5 weeks the truck had a new engine put in it, after inspection of all of our hardcopy service records. Yes hardcopy. Luckily I had saved every single invoice during the last 5 years. During the 5 weeks, I also spoke to the service dept. every week about also fixing a rubber strip on drivers door, a clip that was missing on front grill, and replacing a shock, since I had to pay the $100.00 deductible anyway. When the truck was finally picked up, the rubber strip was not repaired, no new clip on front grill, and all fluids were low, including Freon in AC. Lastly, I received a phone call from Bobby after a week, or so, and he asked me about my satisfaction. I told him on the phone about my dissatisfaction regarding the service, and informed him about the repairs that were not done from the service ticket. Bobby promised me that Charlie from the service dept, would call us back that same day to make an appointment for the work that was not completed. Guess what, no phone call. My wife and I are a middle-aged couple that have always bought Chevys. The only reason we purchased a Ford was to support our local economy in Louisville with the 2 Ford assembly plants in our community. We also have many friends that work at the assembly plants. We will never buy another Ford product. Most of all, it is my opinion, All State Ford has the worst service dept. that I have ever seen. They will never see our truck again. All in all, our truck will be sold/ traded as soon as our warranty is getting close to ending. My next truck will most likely be a Toyota. My wifes Toyota car is wonderful.

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RA

Raymond Evans

I never had a problem with Allstate Ford repairing my truck until the last time I took it there. It will also be the last time for they have lost me as a customer. They kept my box truck for 19 days---yes nineteen days and didnt even complete all of the items I needed done and this truck is my livelihood. My truck needed glow plugs and they said they were on "back order" and that only 1 guy could work on my truck and this guy is as slow as Christmas. In the time they kept my truck, they did not even rotate the tires, fix my trailer hitch, or fix my AC...things I had specifically asked them to take care of. I do not have time or the luxury to put my work truck in the shop just whenever. It has to be planned and I depend on the mechanic to complete everything I need done in 1 swoop. Somehow there was a huge misunderstanding with the customer service rep and they did not write down everything I wanted done. I asked them to replace a fitting on my AC and they come back with this story that the compressor is bad and wanted a whopping $1900 for that. I talked with the Service Manager Chris and he was no help at all. I told him he needed to hire some additional mechanics to take care of the overflow of customers but he didnt seem to care. I told him he was going to lose a customer and that didnt phase him either. Pitiful! Thats all I can say. And then, when I picked up my truck, they charged me almost $1400 for glow plugs and standard preventative maintenance (which of course did NOT include a tire rotation!) and my truck is still not fixed so now I will have to take the time to take it elsewhere. Heres the kicker: ever since I picked up my truck, the belt has been squeaking to high heaven and it WAS NOT doing that before I took it there. Now, just another thing I have to have repaired....this has turned into a financial hardship for me so I will not return as a customer. Terrible experience. I feel like I should have called them everyday to check the status and to make sure all items were checked off but I figured that was THEIR job. I have enough to do besides do everybody elses job but thats the way of the world now. If you want something done, you really just have to do it yourself.

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C

C ANDERSON

By far the worst service we have ever received! If you truly need your vehicle to get from point A to point B, which is everyone, expect an extremely slow turn-around and no vehicle for at least two weeks. Two weeks for a transmission rebuild and when the transmission went out again only a month later, they refused to work on it, but only after three weeks of "trying to get more information" from the original dealer. Both Rick(diesel mechanic)and Chris(manager), have customer service skills much like sloths. Trying to get any information from them is like herding cats. I wouldnt recommend this service department for a coolant cap replacement, let alone something as large as a transmission rebuild/replacement. Along with many other reviews, they have lost customers because of their poor management. Good luck to any one who braves to take their vehicle to this dealer as it will most likely cause you high blood pressure and headaches.

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KA

Kathy Cheatham

The lady that answers the phone is very nice. Besides her, the rest of the people seem to be masters of delay. Finally my truck picked up by a wrecker after 16 days of stories. First the part was ordered from a Ford place and was supposed to be in a couple of days later. Then when it wasnt there, the story was they ordered it from Amazon and it would be about a week. At the end of that week, they claimed back order. Then finally about 15 days later they said the Amazon part was to be delivered and the truck would be ready the next day. The next day...after calling and getting nothing...I contacted Ford...they contacted All State Ford and were given a story that the box arrived that day and the box was damaged so they sent it back. Finally decided somebody over there was living in fantasy land and sent the tow truck.

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RO

Roy Altobellis

The most pleasant vehicle purchasing experience Ive ever had! Everyone involved with my purchase was professional, factual, and "low pressure ". My salesman, Joe Barito, exhausted every Avenue in finding eligible rebates/discounts on my purchase of a 2016 F 150. Allstate Ford is not a real fancy dealership with luxury appointments. They are a straight talking, honest, and experts on what they provide their customers. Just plain good folks!

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