Menards

Category:	Home Improvement Store
Address:	504 Iowa Ave W, Marshalltown, IA 50158, USA
Phone:	+1 641-753-6509
Site:	menards.com
Rating:	3.5
Working:	6:30AM–9PM 6:30AM–9PM 6:30AM–9PM 6:30AM–9PM 6:30AM–9PM 6:30AM–9PM 8AM–8PM

Location

Photos 46

Reviews 17

Paula Sprague

I went out to Menards on 07/31/15 to purchase a belt sander. They only had two brands on the shelf. I picked one of the sanders up. (there were only two sanders of this brand on the shelf) I asked the associate about the condition of the box, If the sander was new or had it been returned? We opened the box. The sander was clean. I asked about the way the cord was wrapped in the box. He opened the box of the other sander of the same brand which was in worse shape then the box i was holding, and said that it is typical for the cord to be wrapped in that manner on a new sander. When I got home and opened the sander the sanding belt that came with the sander was on the sander. I did not want to use 80 grid sand paper so I took the belt off to find that the sander had been very used!! They had cleaned the sander up, put it back in the box with all the plastic around it and put it back on the shelf for sale as a new sander. I am so disappointed! So needless to say, I did not get anything done on my project because I paid for a new sander and I am not going to settle for a used one. I have to waste more time and gas going out there to day to return the used sander at new price and get a new one. All the general manager could say when I called is " The belts are usually not on the sanders when they are sold, we will check and make sure the one you exchange it for is new and not used".....I mean really! A used sander or anything should have never been put out for resale after it was returned. I would not know about the belt, I do not buy sanders everyday. But I would think that the employees at Menards should know that. If I had not changed belts, and just used the one that was on it out of the box I would have never known I had paid new price for a used sander. Check out everything you buy there to make sure you are not getting used stuff!!

Ro Bun

I purchased a garage kit bundle from these people. When they delivered the materials I wasnt allowed enough time to do a proper inspection of the delivery through the Bill of Lading. The man was in a hurry as he had several other deliveries scheduled and was in a rush. Upon further inspection of the materials, they had completely screwed up the order! I went back and forth with them for the next 2-3 months, to try and get them to fulfill the order and ended up spending another $500 on materials that were supposed to be in the kit. Managers and team leaders were combative and hostile, as if I made the delivery. They are a group of bunglers that leave minimum wage, under trained employees in charge of +$8k orders and want to blame their customers for their lack of attention to details. Recently Menards Inc. has been slammed with manipulating managers contracts with language that makes the contracts illegal. No wonder the managers were hostile, they were being screwed too. Long story short... BUYER BEWARE!

Jesse Woltz

We spent over $30,000 at Menards in Marshalltown, we bought kitchen cupboards and appliances, tile flooring and everything else for our remodel. The stove was a month late, and damaged so bad we couldnt except it, so we had to wait another month, only to receive a second stove that was dented and damaged. They dont stock enough of anything to do the entire job, we had to drive all over the state to buy the enough tile for the floor. They never had enough mortar so we kept having to go back and buy what they had, and what they had was the expensive stuff. They didnt have enough cedar for our ceiling and we had to special order so it was a pain and we had to wait and wait. The only thing I can say is that we did this all summer and it was all on 11% rebate, that is the only reason we kept going back. Their delivery service (Lazarus Hauling) drove on our front yard with their truck and trailer without permission. Overall, Menards fails in their slogan of quality and service.

Linda Clemenson

I was buying led lights & I was carrying them around looking @ blinds when one of the bulbs dropped on the floor shattered glass I was upset started looking for a Menards person then I went back to try & clean up the glass I was starting to panic the a customer that had been standing nearby was starting to clean up then a Menards employee showed up he cleaned it up I told him I would pay for it & he said not to worry about it happens all the time I tried several times to pay for it he said it will be taken care of very good customer service I still feel guilty. You guys are very good

Rob Gibson

Made a huge purchase of carpet and pad that had to be ordered. I was told that they would call me when the order was in. I was also told that it would probably be in the store in about a week. A full week after it was supposed to be in still no call. Checked on it myself and found out it was actually in a few days before the date I was told. But no phone call or email as I was supposed to get, now I have to scramble to get it picked up before the 14 day deadline. Horrible customer service!

Esteban Serrano

05/21/16 Great place. It has such a wide variety of merchandise that I can find whatever I need. From a variety of doors to carpets. From sinks to whole kitchens! Their normal groceries are reasonably priced and rival those of their competitors. You can save big money at Menards!

Jim Keeler

They have wood that is not the right price and would not honor the price they had posted..the cashier acted like I was not telling the truth. After she found out I was right about the price she didnt even apologise to me. Im not going back there

Never had a problem with the merchandise Ive purchased and the amount of help there, along with the knowledge the helpers have is terrific. There isnt another large store around with so many employees ready to be of service.

Traci Lee

I cannot get in touch with you. We ordered a special order cook top 9 days ago. I was told I would get email confirmation of delivery. Have heard nothing. Your phone number does not work. Bad business.

Jenifer Messerli

Horrible service! The manager gave me the number to the Ankeny store and made me call them to ask if they had a product the Marshalltown store was out of

Neil C

I can not get a hold of anyone there. The phone number on the site leads me to a fax machine! Very frustrating.

Marsha Kendrick

Need to put a current phone number on your web page. Had to call another Menards to get your phone number.

Spencer Swartz

Your typical huge menards. Wide selection of not the best quality products.

Chris Mckee

We love the garden center and its 1 year guarantee on plants/perennials.

Amy Snyder

They have everything you could ever want :) I love that store!

Everett Leonard Jr.

Quick checkouts and easy to find what you are looking for.