Menards

Reviews 13

TA

Taylor Reasy

This store is a joke! I liked Menards...until this store made me realize that Menards doesnt care about their customers. Customer service is not key to this company! We have had problem after problem! The employees and managers say they cant do anything to compensate for our wasted time! Well when we drive 2 hours to pick up a special order we have the right to expect it to be in good condition. We ordered 70 pieces of pre finished white trim. I was okay if there were some dings and dents but nope...they had HUGE forklift gauges in basically all of them! So we only could take a few. They had to expedite the rest of our order and told us they would call us as soon as they came in. Well they didnt call. They came in and we had to be the ones to call. We drove 2 hours to get them and once again the whole order is damaged. They have delayed us moving in by 3 weeks! We have had to pay rent, storage space, and contractors in this time Menards has been wasting for us! And NO compensation at all! You cant tell me a company this big cant write out a gift card, give us some Menards money for all the you or they have put us through. Well I guess not that is why I now know Menards is a corporate joke! They dont care about their customers and never will. I wont be returning and neither will our contractors, our family, friends, anyone we tell this story to! Thank you Menards for helping us realize how much you DO NOT CARE about anyone but yourselves and your money!

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BR

Bryan Chezick

Have had bad experiences with special orders. Two out of three orders I have placed have been incorrect. Be sure to inventory everything and you cant believe the sticker on the outside. I ordered 8in ridgecap and thats what it said on the box but when I went to put it on the roof it turned out to be 6in. I ordered 1.25in J-channel and thats what it said on the outside of the package but when I opened it I found out it was .75in. I had a crew of guys set up and took the week off work for nothing. Two to three week delay. Everybody shrugged their shoulders. It seems to be very poor quality control at the Eau Claire WI location.

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DU

Dulth Medical School

Ive always had a good experience at this location. When I have needed help I have been able to get exactly what I needed by talking to the person who I see there most often. Clean store. Good hours. We havent done special orders or in store pickup so we cant comment on those parts.

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SA

Sandra Mosley

Some staff are very helpful, others have no idea about anything. Jerry Forbes, is an asset to this store because he really helped me out when there was a big problem with my "special ordered windows" that got really mixed up! I really enjoy shopping at this store

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MI

Michelle Johnson

Staff less than helpful, bolts, washers, and nuts were in trays individually but had no sku and they wouldnt sell them that way even though they had them in the trays that way.

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JA

James K

Everything is in the wrong spot. You research stuff at the store and look at the price and at the register it is double the price. Talk to the manager and he is sorry.

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AD

Adam Blair

Nice selection but usually poor service. Odd layout and a lot of walking. If youre in a hurry never easy to get in and out.

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GI

Ginger Durbin

Prices are reasonable. For the most part, the store is organized.

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ME

Metal boyXg

Huge selection and friendly staff.

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MI

Michael Hilliard

Young inexperienced staff

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VI

Vince Nguyen

Can not get any help

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GO

Golden Trimble

Great help

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JO

Joni Carriveau

Enjoyed it

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