Jensen Ford Lincoln

Category:	Ford Dealer
Address:	2805 S Center St, Marshalltown, IA 50158, USA
Phone:	+1 641-753-5501
Site:	jenfordlincoln.com
Rating:	3.2
Working:	8AM–8PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–3:30PM Closed

Location

Photos 73

Reviews 18

Patricia Umscheid

Bought a Ford Explorer from them in April that required over $400 worth of repairs 3 months later. Then went back to them to get warranty work done on back end of truck. Dropped off the vehicle on Sept 9 and was given a rental van. Didnt hear back from them until Sept 23rd. Went Sept 24 to return rental and get back truck and was told I owe them over $1400 for the rental vehicle despite having a signed note from their business manager expressing a rental free of charge. Kendall Jensen stated they tried to call me on Sept 11 and that is why i am being charged for the rental. Though they REFUSED to give ANY proof of such a call placed and made NO effort to retain their rental before the 23rd. He then refused my carseat for my 3 yr old as well as my personal belongings from the rental and left me and my child stranded in Marshalltown when i was unable to pay their rental fee. They are now STILL holding my FAMILY vehicle hostage until i pay the rental fee and I am now having to hire an attorney to get my vehicle back from them which has caused me to fall behind in the payments on the Truck in question. This place will NOT honor signed documentation nor do they have any qualms with humiliating a mother to tears in front of her child.

Becky ImagineNation

Took car in for The Works, oil change, tire rotation, fluids and brakes check, also shuttering in transmission, hesitation, and rattling sound in valves. Dropped car off at 8, went back to check if it was done about 12:30. They hadnt called me. When I went in they had the transmission module reprogrammed and only the oil change, not The Works like I requested. I told them on the phone that I had a coupon. So they took it back in after admitting the mistake. But after I noticed that they rewrote the paperwork they also changed my mileage,. I knew something was wrong when I had recorded 18590 and they wrote 18682. Did they drive my car out of town, 62 miles? Seems questionable, when their mileage in was the same as mileage out. So they told me on the paperwork they test drove it to make sure it wasnt shuttering. Like I said they changed everything from the time I got the original paper and when I got the final bill. Just cause Im a woman dont mean I cant subtract the difference. Ill definitely be making some contacts.

Pete Murfey

I drove an hour to look at a used car that was in "excellent, ready to go" condition. When I got there, I was shown a car that had dents and missing paint on almost every exterior surface, two broken door handles, a stained, smelly and heavily worn interior, a malfunctioning convertible top, a broken side mirror, and a slipping transmission. For all this they were asking more than kbb retail. At least they were too lazy to try and hide the filthy state of the car by running it throught the wash in the hour they had between when I called and when I arrived. Not recommended.

Tanner

Took my truck in to have the rocker panel replaced and some paint chips fixed. 1 week after getting the truck back the paint was pealing, which they fixed for free. After they fixed the pealing paint i noticed they neglected to wet sand the painted area leaving drip marks. 1 year after getting the rocker panel replaced they were rusted out and Jensen would not fix it. Horrible body work, find somewhere else.

Danielle Good

Great experience! Angel Thurston and the entire Jensen team worked with us extensively to get us in our new truck at a great price! Great customer service from everyone. This is the third vehicle Ive purchased from Jensen over the past 17 years, and well be back when were ready for another upgrade!

83gigiable

Had a friend go in to fix his car. Took awhile for them to find the problem and once they found it they did a good job at fixing the major one but the air conditioning wasnt exactly fixed, I mean I blows air just like it used to but it doesnt heat or cool.

auston chubb

It was such a wonderful experience working with Josue Alvarez he always has my best interest in mind and Jensen ford had a great selection of vehicles and a good experience for my first time buying a car.

Nathan Cobb

Had a great buying experience with Josh and Joe. Really good selection and exelent customer service. I will buy my next truck from Jenson and I highly recommend them.

Michelle Jones

My family has worked with this team since my great grandfather. I bought my first new car from them. They have a great customer service and a great service area.

Tami Mccormick

I love these people, they are all very helpful and very very nice. I would recommend buying a car from this dealership. You wont be disappointed.

Reginald Martin

Got my focus right in , 2 business days later repaired. Expensive, but AC works again.

Deanna Coop

great experience, they did so much to help us get a new car with a limited budget....

Mike Ubben

Friendly employees that are willing to help you to get what you need.

Jim Barnes

They charge twice as much as they estimate for repairs.

Jason Wegner

Good customer service. Knowledgeable mechanics