Billion Auto - Hyundai of Iowa City

Reviews 3

MI

Michael Goudie

They will take advantage of you. I have been working on attempting to buy a used van from them. I was fine with the price for a town and country that was found after my last trip to the dealership. On that previous visit I thought we had nailed down the particulars of trade in value for my current vehicle. I went in today to put a deposit on a vehicle, but I was stuck having to bring my kids in with me and they took advantage of me having my hands full with them. Apparently the sales manager Ryan wasnt there even though there I had salesman know when I would be there. Conveniently, I end up having to talk with someone else, even though I saw Ryan in the office. With this new person, I apparently had to start all over in what I was needing from a financial perspective. Started off with the trade being lowered back down to where it began and then the tax and tags is apparently a magical number that costs more the lower the sales price of the vehicle is. On my previous visit I was looking at a different vehicle that was listed a $1000 more than the one I was discussing today. The Tax and tags went up about $600 from my previous visit, and then went down $300 when I said I would need to come back to since I was apparently starting over on negotiation for the vehicle. When I got home I saw on the other worksheet that the tax and tags was still $300 less on a vehicle that was more expensive. I can not express enough that this dealership is a pack of dishonest vultures that will try to take advantage of you if they see an opportunity. At this point I am really considering just eating the deposit that was put down and going elsewhere. **UPDATE** After what I thought was numbers that was agreed upon before the vehicle arrived I ran into further issues when going back. I honestly should have just walked after the last experience. I had signed and agreed to figures on my last visit, and came back when the vehicle was delivered to the lot. The salesman Jake acted like he didnt know what I was talking about and kept on me about a higher amount, though at least the tax and title were in line this time. You will get hammered for saying you might do something at certain figures, but when I didnt want to I was told that would just put a $600 delivery charge and lower the trade in to an $300 amount if I didnt go with there ValPro sales. When I advised them I didnt want to update a credit application with them and would be doing a loan closing at my bank, the manager didnt like that and wasted almost an hour of coming in and out of the office trying to get me to do it there including calling my bank and having them tell me it could be done. That was embarrassing. To cap it off, after finally getting paperwork done and bringing back the loan check from the bank I got the privilege of vacuuming and washing my car as that was not done before I took the vehicle off the lot. Only plus was it got a full tank of gas. Bottom line, if you dont do what they want here you will be treated second rate. Profit is the only concern, customer service is not on the radar if you dont do what they want. Honestly, if they have a lower price on a vehicle up front, go elsewhere, its not worth it.

MA

Mallory

I have a few issues Id like to mention: 1. I called to inquire about the warranty on the vehicle that I had purchased a few years before and the customer service representative basically treated me like an idiot for asking a valid question. 2. Then I looked in the trunk of my car and found it wasnt equipped with a spare tire (who doesnt give someone a standard safety feature like this??? Apparently if youre abandoned on the side of the road you can just hope you have a phone with you. Didnt realize this was something I had to look for when buying a car)--more of a manufacturer issue, I understand that, but still. Sales people should mention it. 3. When I bought the car I bought a warranty for the exterior of my vehicle. I was told it was for car door dings or scrapes. I was also offered interior warranty for the fabric, which I declined. I worked at the mall at the time and the door ding protection sounded great! So I signed. Now I come to find out they misrepresented the warranty, its just if the paint loses its shine. (Who would buy that, honestly.) I was charged for both warranties and was lied to about what the first actually covers. I was told door dents and its now not covered. Now the "deal" the guy offered today is to fix one of the dings for $100, which sounds like a pretty terrible deal when I paid so much for a worthless warranty. The original salesmen should be ashamed for lying to get an extra sale and adding something I declined. I know part of it is on me for not reading the fine print but companies should be honest. Shame on you, Billion. Im never coming to you again, not even if its a better deal. Your true colors show in these interactions. I wont be surprised if in a year I find another issue with how you sold me this car. Shame.

CO

Colin McAllister

I had a very poor experience shopping for used cars at the Billion Hyundai lot. Beware that none of the used cars will have their prices listed on the window. In order to get a price youll have to go sit inside with one of the salesmen, who will then have to go talk to their manager to ask for the price. In my case I test drove a 2015 Tucson that was in great condition. After learning that the price was slightly less than a new 2016 model, the manager then sat down and asked what my price range was. When I responded that I was looking to spend about five grand less, the manager scoffed that I was looking at cars out of my price range. Its hard to know what is and isnt in my price range when no prices are listed on the cars. The manager then said he would see what they have in my price range. After a couple minutes they bring me two Tucsons, both with over a $17K price tag. The first Tucson had an unsealed chip in the windshield and had a squealing noise coming from the front drivetrain. The second Tucson reeked of the previous owners cigarette smoking and also had a problem with the ignition where the salesman spent five minutes trying to get it started. Neither car seemed ready for resale, but no one seemed in a hurry to repair the issues I pointed out. But mind you these cars were both allegedly still under manufacturer warranty. I would definitely warn that some of the cars they are trying to sell may end up back in the shop right after driving off the lot. Ill give the dealership two stars: one for the nice new salesman (but not his manager), and one for the one Tucson I drove without any issues.