Visionworks - Ross Park Mall

Category:	Eye Care Center
Address:	1000 Ross Park Mall Dr, Pittsburgh, PA 15237, USA
Phone:	+1 412-364-6478
Site:	visionworks.com
Rating:	2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 7

Reviews 7

Demetra Serviou

Always end up waiting around for a consultant for a long time...sometimes 45 minutes, regardless of the time you arrive. For a busy mall, maybe they need more staff, especially on Saturdays. I recently ordered contacts and gave them my phone number. they told me they would call when they came in. After 10 days, I called them and they said the number I gave was a wrong number. I asked them what number they called, and the gentleman said "123-456-789". REALLY????? you actually dialed that number? Ive had 3 too many bad customer experiences in this place and have decided to take my business elsewhere. Im sure its worth the drive to Cranberry or Robinson.

Donna Drutis

I had a great experience at Vision Works in the Ross Park Mall. I ordered a pair of progressives and also prescription sunglasses. Although the area of focus wasnt quite right on the sunglasses the first time, they were quick to correct the problem. I experienced a high level of customer service and am very happy with both pair of glasses. Go see Katie - shes the best! She spent a lot of time with me and took great care of my needs. And she knows how to make adjustments properly for a perfect fit. Not all associates are good at adjusting frames. The doctor there did a perfect job on my prescription. Ill definitely go back!

Jessica Reynolds

Got in quickly for eye exam. But they didnt verify my insurance before I came in. I picked out glasses by myself no associate helped me pick out frames. I went solo. Then wanted to over charge for 1 extra or have me buy 3 more upgrades. I will not be going back to them.

谢思思

The staff there was arrogant and did not explain available types of lens thus I ended up with the lens I didnt want. They never tell me when my glasses arrived. Totally not recommend and wont go there ever again.

Ed Miller

The doctor was very cool, most of the employees were descent but Ive never been in an eye doctors appointment for 3 hours. Would not recommend this place at all.

Ryan Matlock

my man Jeff (?) is a great tech, he fixed the arm bracket in a few seconds and got the screw out that was stuck and made my day, love this place

Trish Iannetti

I had a great experience at the Ross Park location this past Friday. Thank you all for making it so easy.