|Address:||2211 2nd St, Coralville, IA 52241, USA|
|Working:||10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 12–5PM|
If 0 starts were an option I would give it. I have had terrible customer service over a dining set I purchased from the Coralville store and took delivery of in May 2012 (2 yr warranty). In January 2014 it began developing small defects on the tabletop at one place setting. Initially I chose to ignore it because they were small. Now, almost a year later, it has spread to cover a 12x12" spot. I contacted the store initially via email in June 2014 with no response. I tried to contact again via their Facebook page with no response. I began calling the Coralville store in August 2014 and it took several calls to get a return. Finally I was able to set up a time to have someone come look and took a half day off work. He said it was defective and that someone would get back to me within two weeks at the most ("they were busy"). No one got back to me. I started calling again in late September/early October. On the third call, frustrated, I explained the situation to the woman and told her I wanted to talk to a manager. She said she *promised* someone would call me back that night or the next day at the latest. No response. That night I wrote a letter to the President of the company. No response. The next day, a manager called and left a message at my work as if he vaguely new what was going on. I called right back and left a message to return. No call back. A week later the manager called me back and said he had left a message for me a week ago and I told him Id called right back. He said I was out of luck because the product only had a two year warranty and it was out of warranty. They could not help me, couldnt repair it. NOTHING. He gave me the phone number of a local wood craft shop. It was disconnected and no longer in business. I called back immediately and he gave me another. That person inspected the table and said it had a defective seal on top and the only way to fix it would be to refinish the entire tabletop (at my expense). I wrote a letter to the manufacturer, copied McGregors. No response. I wrote a bad review on their Facebook page and they reiterated that the product was out of warranty. This company does NOT back up their products. I thought I was purchasing a high quality piece of furniture from a reputable furniture store, which is why I did not purchase the extended warranty. I have filed a claim with the Better Business Bureau of Iowa.
We purchased a desk, hutch, and recliner. We were very happy with the salesman, Rudy Rodriquez. He was efficient, knowledgeable, and made a real effort to understand our needs. After the desk was delivered we found several clusters of holes on the writing surface located right where you would be working. We understood we had 30 days to return any item with which we were not happy. The day after delivery we called and spoke to Amanda who informed us there was nothing they could do as this was part of the design. We did not notice the holes on the floor model and assumed the desk surface would be smooth and function like a desk. Amanda told us we had a choice, pay $49 for a pick-up fee or keep it. Thats it. We asked if someone could come out and fill the holes and was informed they had no one to provide this service. She was adamant that our only choice was pay $49 or keep it. The fine print indicates there may be a fee for return. But, Amanda said it was store policy to pay for returns. We find the printed statement dishonest when Amanda clearly says it is store policy to charge for returns. We found Amandas customer service skills rude and inflexible. Again, she was adamant that we had to pay the return fee or keep it. No attempt was made to find a mutually satisfactory solution to the problem. She ended the phone conversation with a curt "good-bye" and hung up. We wont be shopping at McGregors any more.
They have what you are looking for, whether youre going for dorm furniture or redesigning your mansion! The showroom is a bit dark and large, but prices and services are exceptional. I worked here from 2006-2008 and know management and experienced employees will bend over backwards to search for what you want- or even direct you to another store that could have it, as some products are manufactured only for certain companies! In regards to the comments below (protection plan and Ashley Furniture)- most all furniture companies offer a third-party protection plan, and I saw countless pieces repaired or replaced under this plan (and very happy clients). Before you buy or make a claim, talk to your salesperson or store manager and they will provide everything you need to know to ensure your claim will be covered. Knowing how my in-laws damaged my dining table-top and friends damaged my sofas (yes, two), I will always opt for this plan. As for Ashley Furniture- this brand is carried by most all furniture stores, and offers inexpensively produced furniture at equally inexpensive prices. As the sofa (below) was a gift, the giver may not have fully understood the extent of the receipts usage/needs. If McGregors offered to restuff the cushions, free of cost and services- this is a generous offer; Re-upholstery/repair shops in the area will not likely quote you the same.
We special ordered a sectional from them... when it came in the delivery men refused to even try to get it thru the door they said it was to big. So I went in a selected different prices which they were awesome about delivering the same day! When they brought out the new selections I told them to take it thru the back door less angles to work around. They said it wouldnt fit thru there and then took it thru the other door. They knocked my picture off the wall and almost broke the frame. They couldnt get it passed the fridge so they moved it. They tore up my floor in my kitchen in 3 places. And when I called in and asked what they were going to do about fixing it they said well you told them they could move it so its your fault the floor was ruined. I didnt touch the fridge or tell them where to move it I told them get the furniture in the front door. And they are refusing to fix the floor. So now we are getting ahold of my lawyer and filing small claims I will never ever go back to them for anything! My house was destroyed and I still dont have the furniture I originally wanted. The manager at the Coralville store also hung up on my husband and when the couch was returned they said they were going to charge a 30% restock fee... they really dont care about their customers and really dont want to do anything to get positive reviews
This is a HORRIBLE place to shop!! I purchased an electric, adjustable bed frame yesterday with a 10 year extended warranty. When I got home and read the receipt more closely, I found there was no mention in writing of the 10 year time period for the warranty. I also noticed my purchase was marked as "special order" and there was a statement saying there would be a 30% "restocking" fee for any returned "special order" items even though that was never mentioned when they told me everything is returnable in 30 days. I called and spoke to the manager who was very rude and belligerent. She told me the 10 year warranty period would be written on the receipt I sign after the bed is delivered and set up. I told her that was unacceptable and I wanted a new receipt with the warranty period in writing BEFORE I take possession of the bed. After questioning her further I found out almost everything in the store is "special order." She finally told me she was no longer "comfortable" selling to me and would cancel my order. In other words, she got caught in a scam and couldnt defend herself. Canceling my order was the best part of the deal. A short time later, Amanda called to get my cc info to cancel the purchase. She was also rude and surely. I will NEVER set foot in that place again!!