|Address:||2300 Jones Blvd, Coralville, IA 52241, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM|
Morgan Roskos Stroud
I do not even know where to begin with how wonderful our experience was with Simpson. As first time home buyers, we went in knowing we needed A LOT of furniture (2 living room sets, 1 bedroom set, mattress, and a few other things). Darlene was absolutely wonderful helping us out, making sure we had everything we needed, along with making sure we had good brands at a good price. We made a few different trips in looking for different items and each time we had wonderful service. Our last trip in was a random trip to get a new mattress and Jim helped us out, wonderful! He got us exactly what we needed and knew we were on a tight budget with everything else we had already purchased...great mattress for an even greater price. Lastly, being from the Iowa City area originally, I have never had as great of customer service as we did when we were leaving that day. It was Friday before Valentines and we got to meet the owner as were we checking out that afternoon, and Dale (the owner) handed my fiance a card to be opened on Valentines Day. Valentines Day morning came so we opened the card, little did we know our Valentines dinner was on them. You have no idea how much this meant to us. I will not buy furniture from anywhere else as long as I live. They definitely did not need to do this for us but they certainly made sure we only come to them from now on. ANYONE and EVERYONE needs to check out Simpson. Also, keep in mind they will match and beat the price of any of their competitors (I know this first hand). Absolutely WONDERFUL service. I have only nice things to say about them.
Pushy and rude sales staff, I told the woman three times I was just looking and fine on my own the fourth time I flat out had to tell her to leave me alone. I almost left but the sales floor manager knocked 500 dollars off of the couch I was looking at so I bought it. I was told it would take 4-6 weeks to arrive but after 6 weeks of no communication I called the store and was told, "Its still at the warehouse and we are waiting for it to ship and it would take three more weeks." I work in a sales and this answer didnt make sense at all! Warehouses do not just hold product there goal is to get products to the stores as fast as possible so I asked if it had even been ordered? I was put on hold and offered an additional 100 off so I accepted. Three weeks later they finally called me for the first time ever to set up delivery. Ive been waiting 9 weeks for this couch and they couldnt give one time that worked for me so I worked around their schedule which was vaguer then a cable service call. Now the whole reason I bought this couch is my old couch didnt fit in the room I wanted to put it in and this one came apart. Which is what I told the sales person, the manager, and the person who set my delivery up. On the day of the delivery the drivers had no clue about taking the couch apart and didn’t even have the tools to do it so I had to let them use mine! Too summarize this place is either poorly run or completely incompetent at every level of their business and I will never do business with them again.
Went to Art Van looking for a new Mattress. Was impressed with their approach to find the right mattress for my husband and I and didnt just say "go try them out and let me know which one you like. Our salesperson did a great job explaining the different materials, support systems what works better or worse depending on what type of sleeper you are. Found the perfect pillow also! he didnt act bored or annoyed - was very helpful. After finally deciding on the mattress we wandered over to the furniture where I found it! My Bedroom set! It is GORGEOUS and all wood with cedar lining! I spent WWWAAAYYY more than I expected to but am very happy with all my selections. Got 25% off as well as a free TV out of the deal! Waiting on delivery in a few weeks and will advise how that turns out. So far, very very happy! Update: furniture delivered and installed in about an hour and a half. Delivery men were awesome and very careful about being sure not to scuff or scratch my wood floors. I am extremely satisfied! Thank you ArtVan!
As others have described, our in store experience was fine but delivery was another matter. We were told at the time of purchase that our couches were special order and were about 6 weeks out. Not ideal, but obviously they cant stock everything and we were made aware of this up front. A few weeks later we received a call from our sales person letting us know that our items had arrived early and scheduled a delivery for the next Friday and was told we would receive a call Friday morning with an approximate delivery time. Excellent. Friday rolls around and no call by noon so I call them. After waiting on hold, I was told we were scheduled for delivery on Saturday and that it had never been scheduled for Friday. So we wasted half a day waiting for a call that never came and now have to reschedule our weekend plans around a vague 3 hour delivery window on Saturday. If this was a free delivery I might be more understanding but this is a delivery service that we are paying $100 for. I am not happy.
I ordered a mattress, box spring, and frame from this store and paid in full. I was told the model I selected was on back order and would take 3 weeks to come in. After 3 weeks hearing absolutely nothing from them, I called in to be told that it was unavailable. Not only was I not given an answer as to when they were going to inform me that this was not available (again it had already been THREE WEEKS), but salesman Randy *repeatedly* said that "in life bad things happen and unfortunately a bad thing happened to you." Needless to say I was outraged and was in no mood to hear Randy get philosophical. I got my money back and went to Slumberland, where I purchased a better mattress than what I had selected from Art Van which was promptly delivered in a week. Dont waste your money at this disorganized store with rude employees.
We were told it would only take 1 week to get our mattress and after 2 weeks when we didnt hear anything we called and were told it always took at least 3 and they didnt know why we were told 1. When the mattress was delivered the men openly complained that they had to carry the mattress up the stairs, saying it was the "heaviest mattress theyd ever carried" and complaining they had to take the old mattress out. They put the box springs down crooked and with a huge gap in the middle and then put the mattress on the wrong way and left.
Waited until we signed the paperwork to tell us we were getting the floor model instead of a warehouse model. And now since they are closing were having a hard time getting our couch because the one day that they assured us they would be open and our schedules clicked they were closed. They will deliver for a nice round 100 dollar fee, but not for 3 more weeks at the earliest. We found them to be rude and unaccomodating. Good riddance.