Dellen Chrysler Dodge Jeep Ram

Category:	Chrysler Dealer
Address:	2640 W Main St, Greenfield, IN 46140, USA
Phone:	+1 317-462-9982
Site:	russdellenchryslerdodjeep.com
Rating:	3.9
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 8AM–5PM Closed

Location

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Leaflet

Photos 75

Reviews 26

LesaJBQ

My 2011 Chrysler Town and Country minivan had a recall that needed to be taken care of. I got my notice in the mail at least 10 months ago. I actually got two letters. The reason it took me so long to get this issue fixed? I couldnt get ahold of anyone in the service department at the dealership to answer my phone calls. I have made multiple, multiple attempts to reach the service department at Dellen Chrysler. I have called on different days of the week, at different times of the day. It doesnt matter. The receptionist will answer the phone and transfer my call. Then every couple of minutes, the receptionist will answer and say that she will try again. This can go on forever. They simply do not answer. Im actually not sure that they even have phones in the service department because I have never once been able to talk to anyone in the service department on the telephone. I work full time, plus I work on-call as a nurse on nights and weekends and I have three small children. I do not have time to play this game. I happened to have a day off this week and thought it would be a perfect time to get this finally fixed but I couldnt schedule an appointment. No one would answer the phone. Finally, I got on Dellens website and went to the "contact us" page and left my name, phone number, email address and let them know that I would be coming in on Wednesday morning for this recall. I was never contacted back. My husband took my van in this morning. He said the guy was a real *jerk (*he didnt actually say jerk, he used a stronger 4 letter word). He was rude and told my husband he wasnt sure if they even had the part that I needed. After he verified that they did indeed have the part, he told my husband that it would take 30 minutes. I also wanted to get my rearview mirror looked at because it has a light that has been blinking non-stop for months. When my husband asked about this, the guy told him that we needed to make an appointment. Needless to say, I will be going somewhere else to have the rearview mirror looked at. This is very disappointing to me because Russ Dellen Chevy, just across the street, is wonderful. We have never had any problems there and they are also so nice and courteous. I cant believe they have the same name on their buildings because the service is completely different.

Lee W

Found my 2012 Dodge Grand Caravan Crew online, listed at Dellen. Drove down from Chicago to look at it. Travis was waiting outside for us as we drove up, and took us inside to see the vehicle on the showroom floor. He knew EVERYTHING about that van! There wasnt any question I asked that he didnt know the answer to. Very experienced salesman and very friendly. Not at all pushy. We went for a test drive, and drove and drove. He even had my friend drive for awhile too. I kept expecting him to tell us to head back to the dealership, but he was in no hurry. After we decided to buy, he walked us through everything easily. Several times in the year since I bought, Travis has called to make sure everything was OK with the van. Ive had no problems with my van and I love it! I expect to keep this van for a long time, but if I need to buy another one, Ill be sure to go back to Dellen if Travis is still working there! He was great!

Patrick Meehan

We had a great experience with Rob Buss as our sales professional. He was respectful, professional, and knowledgeable about the vehicles. He helped us purchase two Jeeps and got us the exact models we were looking for. He even made a trip to another dealership to get my wifes vehicle. This is an outstanding location for anyone looking to purchase a vehicle.

John Reynolds

I just figured out you review places on Google. . Havent been to this place in a year maybe closer to a year and a half. Used car manager condescending jerk. He acts like he knows more than you. I have been around cars for decades. He still try to act like I was an idiot and had an attitude with me. I hope they have fired him by now.

mike bridgewater

Bought two vehicles recently from Rob Buss. For all of you who were used to excellent treatment at Shadeland Dodge, THIS IS WHERE YOU WANT TO GO! Very low key experience. I never felt I was being hustled. I got a great deal and would recommend Rob to anyone interested in a Chrysler product.

Amanda Mabee

Great service & sales team! Truly felt like I was being served while buying a car instead of being sold. I would highly recommend both Dellen Chrysler & Dellen GMC to anyone looking for a honest sales team, a family feeling environment & excellent service as well.

Andrea Wingfield

Incredibly unintelligent and rude on the phone. I sat on hold waiting for the repair shop for over 20 minutes. When I finally got a hold of a human being and explained mg situation his exact response was "umm so what you need an appointment?"

SGT Mark Cumings

Took my 2006 Dodge Charger Daytona in for service and an oil change. Everyone was very courteous and professional. Very friendly. Did great work at a very fair price. I highly recommend them and I will be taking my vehicle there from now on.

dale husk

Matt seemed to be doing his job, except he did not keep in contact. The used car manager is very pleasant, and kept wanting more down payment, when we called. The used car manager needs an attitude adjustment. My son was treated very well.

Brandon Signorino

Courtney took awesome care of us! We were able to test drive three cars and finally settled on one. They really took the time to make sure we were satisfied. It is definitely worth going outside of Indianapolis!

Amy Dahlenburg

Linda Mabee and Gabe Montalvo are the Dynamic Duo! They are professional, kind and their patience is long. Never did they make us feel rushed or pressured. 3rd buy here and will always buy at Dellen!

Clarence Ott

Been going to them for 10 years and have never had a problem getting something fixed. Also bought 3 new SUVs and a used truck over the years and have loved them.

Jill C

Very easy to work with on finding the right vehicle. No pressure or sales tactics. Lifetime warranty on powertrain free with purchase. Rob is great to work with.

Jason Hoff

Selection on the lot may not always be as plentiful as other central Indiana dealers but the customer service and value cannot be beat.

Denny Ailes

I took my newer car in for Recall Service. All work was done promptly within an hour.

Jonathan Allee

If you are going to get an oil change plan on spending some time in the waiting room.

Kellie Wilcher-Fannin

Been buying from Travis Green for last two purchases. He is honest and a great guy!

Ryan W

Friendly staff, quick service. 15 mins for an oil change and inspection.

Don Payton

Sales people i delt with were not pushy and were helpfull