Gray Auto Brokers

Category:	Used Car Dealer
Address:	2260 W Main St, Greenfield, IN 46140, USA
Phone:	+1 317-467-1555
Site:	grayauto.com
Rating:	3.7
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 8AM–5PM Closed

Location

Photos 39

Reviews 18

Tyler LaRochelle

Communication is very one sided. I was given specific time lines of when to expect calls or when work will be started and they have not been met. Im going on my 4th week of trying to get my car into the shop at this point. And understandably, Justin, the service department manager, did tell me it would be three weeks before they could get my car in. So I put it on the books to have them work on it in three weeks. I left my car there when I was out of town the first week just in case they ended up being able to work on it(they did not which is fine because it wasnt planned) after that week I took the car home and called them requesting my price quote, no response. Another 4 days and I called and left another voicemail, no response. I waited another week until my three week mark came up for when Im supposed to take it into the shop. Called in and found out the mechanic went out to get my car to check it out and realized it was not there (hadnt been for 2 weeks). Once they saw that the car was gone they "thought I got pissed and took my car back" so they cancelled my appointment. . . At which point the earliest they could get me in was in another week(at this moment they provided me with a verbal quote) So I set an appointment for today for them to start working on my car. I dropped my car off over the weekend with a note saying to call me before they start working on it so that I could get my quote in writing. I have yet to hear from the shop today at all. I have called twice and the manager txted me saying he will call me back in a moment(3.5 hrs ago from now) and still nothing. I feel extremely disrespected and like they do not want my business at all. I am not saying this to bash the company but just to warn other people that if you have major repairs not to expect them to take priority in this shop and that it will take a long time to get your vehicle back. Outside of the service department, everyone I talked to at the front desk was rather nice. I am not upset with waiting three weeks as that expectation was set, all I request is communication. I have heard great things about Todd, the mechanic in the shop, and would still like to have him do the repairs. I will update this review if anything changes for the positive. I will be picking up my car tomorrow after work if I do not hear anything from them before that time.

Ben Page

If you received the The King of Cars event coming to Gray Auto, BEWARE! Its about as close to false advertising as you can get! My mailer would lead me to believe I have won a 55" 4K TV. If you read it all, my chances are actually 1:39,250. It says the least you can win is a Smart Watch. Seems to make you think you would be guaranteed at least the watch. Think again! Shame on you Gray Auto... I have never been in and cant say its a bad place to purchase a car. Based on Gray Auto doing this event... I will never be stopping in. Sorry guys... to me this is very misleading. How do you not get very angry customers when they figure this out!

Paul and Mary Wilkinson

We have had dealings with Gray Autos for over 20 years and have always had personal and professional attention paid to all of our transactions. We trust this dealership and feel they have always been fair and upstanding in their business with us. We just purchased our fourth vehicle from them and are totally satisfied. Their integrity is apparent from the time you step into their showroom. We would recommend that anyone interested in an honest appraisal of their vehicle and integrity in the purchasing process, come to Gray Auto Brokers.

Trey Blue

terrible customer service , will not return calls or any form of communication. treat people like family, yeah maybe family members you hate or have banished. stay away from this dealership.. then when you do talk to someone you get the run around on prices and info. so you dont know who to believe , just shady all the way around.

Brittany Blake

I was in an accident and knew I would have to pay out of pocket for the damage and told them I needed to get to work. They have had my car for eight days and have not even started fixing the car. I will not be going to them anymore for repairs. I am sorry I considered it.

dvcrocco

My experience with the service department has been great. Clarence Ebert is always knowledgeable and very kind to explain what is wrong and how they are going to fix it. They go that extra mile to get it right...I have nothing but good things to say about them.

Shane Stephens

Working back and forth on a deal a few times, we were close then on our final offer we didnt get a call back. We would have bought vehicle either way. Not the way to conduct business. Go elsewhere!!

travers swardson

We have purchased two vehicles from here and both experiences have been excellent. The Sales staff was knowledgeable, honest, and very easy to work with. I highly recommend Gray Auto Brokers!!

Jacob Holcomb

Great Customer Service! Had a key made for way cheaper than anywhere in Greenfield, or anywhere close really. I will be a customer for a long time!

Mershon Tidd

Its nice to find a dealership where you are treated like a person and not just the next pay check. What a great family business!!

Fred VeHorn

Excellent sales and service. Honest people to work with, refreshing experience in the used car world.

chris abades

Its hard to find good honest people in the car business. They really do treat you like family! :-)

Spicey Fajita

Good Christian family owed business! Great people, nice, sweet and friendly

Kathy Brown

Great friendly people, will always do business with them...