Gillie Hyde Ford-Lincoln

Reviews 4

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Ricky Beck

I purchased a 2008 ford f150 FX4 from Gillie Hyde auto total deal came up to 28.000+, I drove the truck off the lot just to run out of gas before I even came to a gas station. On the trip from Glasgow to Bowling Green Ky the check engine light came on so I took the truck to the nearest dealership to have the light checked out. The shop manager informed me that the problem would be covered under the extended drive train warrenty I had purchased. But, I was to look forward to issues because there are brackets under the hood that had already rusted in two. I was also told that when it needed spark plugs (probably now) due to the nature of the problem with the 5.4 engine I would be out more than 1500 for a spark plug replacement. After hearing that I began digging deep into the truck and found that the steering knuckle was unsafe, there was brand new rhino liner around the lower panels of the truck and there was already rust coming through it. The seat belt posts inside the vehicle were rusted as well. The spare tire is so rusted that it is unsafe to use. The deal was done on a Thursday and it came a snow that evening. That is why I took it to a real dealership instead of back to Gillie Hyde. The following Monday I took a trip to Gillie Hyde. I will quote what the sales manager had the salesman tell me. Bear in mind, this is only 3 days later. "You looked at it, You drove it, You bought it, Its Yours." It made me so mad that I tried to call the owner and set up an appointment. It is a year later and he still hasnt returned my call. So if you buy a car there, which I wouldnt, make sure that everything is as they say. Have it checked out extensively at their cost. Because once you drive it off the lot, its yours and you are dirt on the sole of their shoe. Again " YOU LOOKED AT IT, YOU DROVE IT, YOU BOUGHT IT, ITS YOURS" Thanks for the lemon Gillie Hyde. The least you could have done was been a little more professional about screwing your customers.

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Kevin T

Let me start by saying I hate Google reviews. I feel like a lot of times people are one sided but I had to share this to hopefully prevent someone else some problems. A few months ago, my wife and I decided to buy a truck. I found one on the website and decided to go visit their Thompkinsville location. Everything went pretty smooth while we were shopping. We ended up with the vehicle. THE VERY NEXT DAY, I was driving it and the service engine light came on. I noticed that the clock was not correct so I instantly got nervous that they had reset the light by unplugging the battery. So, I reset the light that night. The next day, I drove it again and the light came on within 80 miles. I first called the salesman to ask him. Of course he denied resetting it and claimed he drove it home several times and never saw the light on. Convenient. I decided then to take it to my local mechanic and have him read the codes. 4 codes came up. I could understand one, but 4 codes dont just pop up magically after a sale. My next step was to email the general manager. The salesman didnt care about me then, maybe he would. That was three months ago and I am still waiting for a response from the general manager, Wes Gentry. On top of all of this, the truck also has a small rear main seal leak. I checked under the truck for oil spots and it seemed pretty clean at the dealership. I feel that I am reasonable. I didnt ask them to fix all of the problems but acknowledgment and a little help fixing the issues would have been appreciated and the right thing to do. Bottom line, I probably could have done more to prevent this but it still doesnt change the fact that they sold a vehicle that was not fit to be sold. The salesman lied about it and the general manager doesnt care. I will never recommend them to any friend nor will I ever consider them for a new or used unit again.

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Matthew Shorr

I searched for weeks and found the JEEP I wanted...it was going to cost me some gas to get there but I felt it was worth it. The vehicle I purchased was in excellent visual shape which is a plus for me and had the mileage that I was looking for. The car fax was clean and the test drive went smoothly. After driving my new car to nashville I looked up the service history on this vehicle. It hasnt had the proper scheduled maintenance work done to it before they sold it... I will have to have the transmission fluid drained/replaced. Thats not the end of the world for me as I didnt expect them to have driven it long enough to notice the transmission whine that is synonymous with the CVT transmission when the fluid is bad. They also didnt mention that I would need another key until I was ready to finalize the sale. So after my salesman promised me hed get me a key I signed the loan and off I went. They made me believe that I would be getting a key at no charge and so I asked no questions. I was correct, sort of. I went back the next day to get the key and they cut it for me to match. Then I had an awkward conversation with the service rep. about the charges. They wanted to tack on $80 to program it. Why would I drive 40 miles to a dealership to get what I thought was a new key, and then pay to have it made to work... thats not right, but they didnt care nor did my salesman tell me up front. The service tech as well as the salesman looked at me like I was the crazy one. I paid for my new somewhat useless key and left. I will most likely be taking my business to Martin which is closer to me anyway. Theyve already quoted me at $40 to program which isnt free, but they also didnt know my backstory which makes them; without showing me pity, a more affordable place to have my work done. I most likely wont let Gillie Hyde have anymore of my money.

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Rushdi Movies

I got a Chrysler 200s 2015 and lowest miles.. I paid $3000 down payment and plus $3000 for extended warranty and I have good credit.. i took car yesterday to my home and I woke up early morning the gas I put was gone and I started the engine the drove the break started jumping. and the engine sound inside was very loud. I called them told them that i need to return the car, but the guy... Greg Weir told me to come and I can change the car, then I drove up to Glasgow for 45 minutes plus, when I arrived grey weir left in front of me and ran ways.. then they didnt even welcome me to sit before 25 minutes.. Then there a guy name Kurt Otto.. was siting in his place instead. the two guys who sold me cars.. one came of and I explained the issues, but he didnt give me any options and told me there is noting we can do.. I told him man look . i took the car yesterday.. I found out the problem and then reported it.. he told me you own the car now. if you change the car you have to pay more. ... I told him in this way I need to call my bank who loan me credit to cancel it. I dont care about $3000 down payment, but I dont trust these people and if I called the bank the bank will cancel it right away because I used to have loan with these bank before. Then he went to the Kurt otto.. he came out with anger told me bully.. that you bought a car, you did not buy a stuff from wal mart and return it... I told him the problems, but he started seem very angry.. I pretend like I forget the Greg Weir name.. Dont buy unless you are exhausted to find any dealer.. please test drive before you bought.. I am seeking the lawyers.. now. I will the bank and cancel the loan. These people must not lie to customers.. they must not be there.

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