AT&T

Reviews 9

SA

Saran Srinivas

Today I went to the store which is in the plaza near Marsh, Kohls in 146th street to purchase an IPhone 6 Plus, already made up my mind and just need to get it and get out. There were 4 customers in the store and 4 Customer support people. I gave my details and looked at the monitor and I was 2nd in line, looked around the same customer who was there when I walked in was still with a Rep and after 15 min. same thing. 2 of the customer reps were making sure that their desk doesnt fall down or something, they were standing behind that counter holding it. Then I realized this freaking phone is sold by so many and they are not selling me a freaking water from a "fountain of youth" then why the f I need to wait. I walked out.. AT&T you have to thank my wife because she does not want to change the contract otherwise I would have been an ex AT&T user. One star is too much but it enables to publish button.

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MI

Mike Nelson

Went in to get help with a defective phone today, and was told by the manager that my only recourse was to work with the manufacturer, despite the phone being in warranty and my faithful payment into a Device Protection Plan. No empathy, no solutions for how I might even be able to get a temporary solution. Nothing... Left, went to Verizon fully intending to move all 7 devices based on this interaction. Got all the details, however before subjecting all users on the account to the disruption, I tried AT&T chat, explained the situation to Linda, and will have a phone tomorrow. I will not step foot back into this store, and quite honestly would expect the CHAT function to replace them soon if they do not change their ways.

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VI

Vincent Braun

What is it with the help at this store that they have one answer to questions? "I dont know...we havent been made aware of that information" They claim to be connected to the most recent info from AT&T and yet never know what is even on AT&Ts website... Case and point...the Note 7 Recall. The people at this store are completely clueless as to what is going on and make no attempt to get the information the customer requests. They just say, "I dont know" and then look at you with a dumb dear in the headlight look hoping youll leave..

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CH

Charles farley

Walked in to ask why my iPhone 6 was so slow, told that I had used my 3g of data but could upgrade to unlimited. I asked what my monthly cost would be he checked my plan, said it was $91 and would go to $100, I agreed to the plan change. Today I received my first new bill and its increased not $9 but $39 a month. I will be waiting for them to open tomorrow morning to either go back to my original or change to Verizon, shady deal to say the least AT&T. Shame I have to choose minimum one star.

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RA

rachel phillips

I had the best experience with this store! The people here went above and beyond to help me out when I had an issue. They were patient and understanding and took the time to understand the problem. I was in the area, and it was convenient to go to this store this time, but in the future I would go out of my way to get to this store if I needed a physical store. Keep up the good work guys!

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GR

Greg Held

Had great service from Nick and a couple managers. However, switching was a huge mistake. I have never had so many issues from billing to installation in my life. I should have stayed where I was and not switched

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MA

Martha Cooper

Slow service, bad customer rep, manager not professional, 14 day return policy sucks free item was charged a restock fee! Stated they never reuse items. Not too happy this time around.

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ST

Stephen Lockard

I worked with Lex at this store and he was wonderful. I came here because another store dropped the ball in a bad way and the customer service was excellent.

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OL

Oleh Protsiuk

Internet speed 2 mbit/s, and its awful!!! AT&T says that they deliver 12mbit/s

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