Walmart Supercenter

Reviews 3

A

A Private User

I purchased a bicycle from this store for simple, light use. These bicycles come assembled when you purchase them and are "quality guaranteed". After about two months I was taking a ride and my brakes completely failed sending me into traffic, nearly getting me killed. Now, the return policy, both on the website and printed in clear view of the customer service section is very easy to read and understand. - "Walmarts Return Policy Customer SATISFACTION GUARANTEED by repair, REFUND or exchange. Also, we follow any manufacturer’s warranties. As an added convenience for customers, Walmart has adjusted its return policy for the holiday gift buying season for items that have a limited return/exchange period (15 days, 30 days, etc.). For these items purchased between Nov. 15 and Dec. 25, the limited return period will begin Dec. 26. This includes items such as TVs, cameras, computers, DVD and music players which can have a 15-30 day return period. Q: Is there a time limit on RETURNS? A: Generally, we accept returns within 90 days after purchase. There are a few exceptions, including the below examples but not limited to these examples, to the 90-day rule: Computer components and computer accessories must be returned within 45 days. Camcorders and digital cameras must be returned within 30 days. Computers and postpaid cell phones must be returned within 15 days. Prerecorded music, movies, and software products must be returned unopened." This was pulled DIRECTLY from their website and the same information is provided in the store. After explaining the issue I had with the bike, they offered to repair it. Not replace, repair. Now, I dont know about you, but when a bike is either assembled wrong or has faulty mechanisms, I dont want it back. Id rather not be killed in traffic. Nor would I want any other product assembled for that store. Despite all this and their clearly stated (although now clearly misleading and fraudulent) return policy, 3 separate employees refused and then angrily asked if I would like to speak to the store manager. Naturally I said "Yes, very much so". After waiting about 10 minutes the store manager walks RIGHT past me and over to a computer without so much as a word. For 25 minutes he fiddles with it, talking on his radio to one of his trusty repair men who I can hear say "I dunno what he did to the brakes but I think we have em working". OOPS, PROBABLY SHOULD HAVE SAID THAT ONE ON THE PHONE. The manager finally comes over to me and explains that they dont do returns on bicycles unless there is a manufacturers defect. I explained again, in plain english, that the bikes brakes failed and nearly KILLED me. This is not a good enough reason for good old Phil and so he starts makes excuses and ridiculous analogies, all of which I will list for your enjoyment. "Bikes are like cars, you have to replaces the brakes once in awhile" -Phil, Store Manager of Walmart in Zion, Illinois Really Phil? Do I replace the brakes on my car every 2 months? Thats a little unreasonable Phil. Should I also restuff the pillows I buy from you every month? "Well they dont have signs posted saying you cant go around killing people, but you know you cant do that." -Phil, Store manager of Walmart in Zion, Illinois Gee Phil, youre a regular Einstein. Talk about comparing apples to oranges. That might work on a 4th grader, but unfortunately for you, I can see through this drivel. "There are plenty of items that arent listed as exceptions to the return policy" Phil, Store Manager of Walmart in Zion, Illinois Well it seems to me that your return policy is making some GROSSLY misleading claims and should be updated or improved so you arent lying to your customers, Phil. After giving several cohesive and logical arguments, none of which he can produce and real answers to, Phil resorts to the ultimatum defense. "Well either we repair it for you, or we dont thats it."

GA

Gary Beller

On June 05, 2013 took my Chevy Malibu to the Tire and Lube Express at the Zion Location for an oil change. I got the $39.99 High Mileage oil change. Three days later, my wife returned from Rockford with the engine knocking and rattling horribly. After consulting with several mechanics, an engine replacement was recommended. After removing the now-dead engine, we drained the oil and discovered that the oil, which had (allegedly) only been in the car for roughly 200 miles and 2 1/2 weeks, was black as tar, and the oil filter looked to not have been replaced in some time (I only purchased the vehicle in February). Went to the store on June 28th, oil and filter in hand. We asked if the manager was in, and a cashier said "Yes, he just arrived." so, we went to the Customer Service Manager, Filipe, and asked him to page the Manager, Younis. Filipe said he didnt know if the manager was here, and was surprised to find that we had been told he was. Appearently, Filipe feels the Managers presence or absence, or information about when hell be in, is a closely guarded company secret. Younis, once located, insisted that his technicians could not have NOT changed the oil and filter, but was befuddled at the state of the oil and filter presented to him. Went to Automotive to speak to the Technician, Jeff. Appearently Jeff claims to have actually performed the oil change. Younis claims to have seen the camera footage of Jeff changing the oil and filter, and the only consolation for our troubles was 5 quarts oil and an oil filter. Well, The only POSSIBLE answer here, after further mechanical consultations and research, is that IF in fact the oil was changed, they replaced bad oil with bad oil. the oil filter was not changed at all. Also worth noting that my Power Steering fluid was allegedly checked by Technician Jeff...would be a hell of a trick, since my vehicle uses electrical power steering.

BR

Brianna Leonard

I had been in the Walmart in Zion at the photo center with my aunt and my aunt was having issues with the photo machine. There were multiple employees standing a short distance away in the electronics section. I went over to one of the employees and asked if someone could come over and help us. A lady came over to help us and then couldnt operate the machine either. We were trying to make copies of photos and in her trying to make the copies she ended up cutting of half of the photo in the copy and then proceeded to tell us that we had to pay for those ones that she messed up. When we told her that we will not be paying for photos that her and the machine screwed up she began to get extremely rude saying that she has to keep our original photos if we dont pay for them. My aunt told her to go and get the manager which took her half an hour to do. Finally the manager and assistant manager came up to us and the assistant manager seemed to be the only one listening. The manager stood there on his hand held computer thing that they use. The assistant manager is the one that took care of the issue while the manager walked away after being just as rude as his employee. I work in customer service and have since I was 16. This behavior is unacceptable. We didnt have to pay for the messed up copies and the assistant manager was able to get us proper copies. Even though the managers were there the employee continued to be extremely rude.