Computer Concepts USA, Inc.

Category:	Computer Repair Service
Address:	109 Pembroke Cir, Lake Bluff, IL 60044, USA
Phone:	+1 847-604-8421
Site:	computerconceptsusa.com
Rating:	4.9
Working:	8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM

Location

Photos 12

Reviews 9

Erick Kahn

I brought my mother’s 12 year old computer into Lori because it was freezing and there was no memory left for windows to operate. After examining the computer she told me that it was very old and I should probably get a new one but she would be able to get it working again. She also told me it was so slow because it was so old. After she kept the computer for 3 days she called to tell me that she had freed up some memory and the computer was working. She dropped it off on my mother’s doorstep and I went to go and set it back up for her. The computer would not boot up. I brought it back to Lori and she told me the hard drive had crashed and there is nothing she could do to retrieve the data!!! I asked her if she did a backup before she worked on the computer and she told me “no why would I do that” I mean really she took so much time telling how badly I need a new computer I would have thought she would back up the info before she went to work on it. OR AT LEAST TELL ME I SHOULD I am not a computer person I had no idea O well shame on me for trusting a place I found on google maps. All she told me was how it was not her fault very defensive….I was not even asking for the $100 I paid her back (not that she offered or anything) DO NOT TRUST THIS LADY WITH YOUR COMPUTER!!!!! My mother who is 75 was writing a book that was on that hard drive now it’s gone! YES my mother should have backed up her own files but she is 75 years old and fights technology. I can’t believe I trusted a complete stranger with this computer…………………..if you use this lady to “fix” your computer don’t say I didn’t warn you.

Deborah Fischer

I want to give a HUGE shout-out to Lori Tisinai and her firm Computer Concepts USA in Lake Bluff. She has now saved us twice in as many months! First, my husbands MAC was infested with mal-ware, key-tracking stuff (yikes!), viruses, and probably strep throat, too; she wiped out everything and started him all over from scratch, with all the good stuff left intact. Then, this week, in an especially busy time, my trusty old laptop (not MAC) over heated and, essentially, died. However, she was able to resuscitate it enough to retrieve all the data; advised me on a few options to buy to replace it; then loaded all my data back into the new machine, and set up all the nuisance stuff (like connecting to the printer, etc.) She did most of it remotely, so she was able to work on my computer while I wasnt even there, which was uber-convenient for me. LOVE, LOVE, LOVE her services, her promptness, her trustworthiness and her understanding that CONVENIENCE is a primary business need. Oh, and it was all more affordable than I could have hoped. Simply fantastic. Use her!

Colleen Kinder

I reached out to Computer Concepts for help when I had issues getting into my Outlook and a sluggish laptop. Lori was able to remotely log into my computer the same day, fix all of my issues, upgrade my system, clean things up, and now my computer is working like a champ. All within an hour. She also assisted me with my iPhone and iPad memory issues and was able to give me back 5.3GB of memory I desperately needed on my phone through the use of the iCloud technology. I went into the call thinking I would need to replace both my laptop and iPhone and Lori ended up saving me over $1800! And now I can remotely access all of my business file on my PC in my office from my iphone or ipad which is so helpful when I travel. Lori is so knowledgeable and made a world of difference. I would recommend Lori and Computer Concepts any day. Thank you!

Stella Nichols

We were looking for a technology partner to manage our IT infrastructure while we concentrated on growing our business. Computer Concepts USA was recommended by one of our business partners. Their performance, productivity, competence, initiative, and professional attitude have helped us get to the next level. We appreciate that they talk to us in a language we understand, create detailed notes about their visits, and provide us with a network diagram so anyone can see how things are configured. They have become an integral part of our team and we would never have been able to get this far along, so quickly, without their contributions. Stella Nichols Business Services Manager HRBoost LLC

Donna Scott

Lori at Computer Concepts has been my computer wizard for about a year, and she has helped me innumerable times.Occasionally she has to come to the house, but often she can fix things remotely which is a time savings for both of us. I have found her to be completely honest, prompt, dependable and incredibly tech savvy. I have passed out her business cards to all my friends, and it is a pleasure to be able to praise her on Google where many more can learn about her. Her rates are very reasonable and for a quick fix done remotely she charges by the quarter hour. I strongly recommend her. Donna Glenview

Julie Bennett-Lefkow

I am a freelance journalist who writes for custom content sections of the Wall Street Journal. Yesterday I completed an interview and clicked to save it in my huge Wall Street Journal folder. Instead, a little message told me the folder was - - - gone! A friend told me about Lori Tisinai, who called me right back. In less than two hours, Lori had restored my missing files, banished 400 threats, removed 46 extraneous programs and loaded Carbonite so that my files will always be, well, somewhere. Loris fees are reasonable and if she can work with a panicked writer on deadline, she can help anyone.

Ashley Williams

Computer Concepts’ Lori Tisinai took the scary out of IT helping me set up an automatic back up, cleaning up my computer and making sure I’m protected from viruses and malware — all of which she did while explaining step-by-step what she was doing and giving me helpful insights throughout the process. Firing myself from the IT role is the best investment I’ve made into our law office since hiring an accountant. Her expertise and easy-to-understand insights mean IT is one less to-do on my long list as a small business. Hiring Lori Tisinai means I never have to worry about our computers again.

Abe Goldsmith

Computer Concepts of Lake Bluff. is akin to a life preserver thrown to you when your boat is sinking. For those of us who are struggling to keep afloat in the computer ocean with its waves of changes in programs and equipment it is most conforting to know that just a phone call and minutes away is a knowledgeable group of folks who at reasonable cost deliver prompt and cordial service to those of us who are fighting the tides of increasingly rapid change in the world of communication. A big thnanks to the folks at Computer Concepts.

Teaparty Forum

I would recommend Computer Concepts USA to all who find themselves in need of help from time to time, and this is all of us! Since I became aware of Lori Tisinai, owner of Computer Concepts, I no longer feel like tearing my hair out when my computer starts to malfunction in some way, knowing that Lori will respond to my problem quickly and efficiently. I really like the way my computer can be fixed by Lori Tisinai without the need for a house call, though a Computer Concepts House call site placed on my computer.