Ultimo Motors

Reviews 3

BE

Ben Carroll, MBA

Had mixed feelings about buying a 2014 Mini Cooper S Works from Frank at this place. (Skip to bottom if uninterested in my specific scenario). Im from Indianapolis, and my car had broken down on I-90 during rush hour on a Friday night. We were looking to replace that vehicle with a Mini anyway, so we decided that weekend was the weekend to do it. The dealership looked really nice and in a nice part of town. Great area to test drive a vehicle in, especially on a weekend. I explained that I had a broken down vehicle (at another dealer where it couldnt be looked at for another week). They offered me fair value for the vehicle, minus my guess for what it would cost to repair. (I had to have the clutch replaced in this vehicle once before, and assumed that this was the same issue). They also said they would take care of retrieving it from the other dealer, which was awesome. I was afraid I would have to come back to Chicago to retrieve my car and then sell it on my own. That aside, the first payment they gave to me didnt make a lot of sense - monthly payment seemed really high considering what I was trading in and putting down in cash. They lowered the monthly payment once. At this point I said that I needed to go home and think everything over. (After all, I had not planned on buying a car that weekend and wanted to make sure it was a safe financial decision). Well they were not having any of that - even though I did have every intention of coming back a few hours later, they were adamant that right now was the time to purchase. They offered me their lowest monthly payment yet, after thinking it over and reviewing some of my financial info on my phone, I agreed, as it seemed like a pretty good deal. Signed everything and was on my way, but after getting home and reviewing docs more closely I realized that I had bought the vehicle at the original asking price. They never went down on the actual price of the car. (in all fairness, they did inform me upfront that they were a no-haggle dealership). I have NO idea where they came up with the first few higher offers they gave me (were talking a difference between a $330 payment and a $379 payment). Supposedly my rate remained the same throughout this entire process, but I believe they were trying to (at first) sell me the vehicle at higher than sticker price. That may seem odd, but in everything they wrote down they never actually showed me the total price of the vehicle, so thats the only conclusion that I can come to. My advice to potential shoppers would be to be careful to review all information throughout the process, and make sure youre getting the deal you think youre getting. They made a very average deal seem like an awesome deal, and weret very upfront about all of the information.

WI

Winston Liu

Do NOT buy your car here, especially if you decide to buy it from another state. So things went smoothly at the start and they were being incredibly responsive before I mailed my check in for the car. 1)They told me that the car was "showroom condition" and that it was simply perfect. Just odd that when the car was loaded on the carrier they go over the details with the person working at Ultimo motors, and the trucking sheet was marked with numerous damages on the vehicle. The car came with scratches so deep that level 1 detailing could not buff out on at least 6 different panels, which they did pay for, but did not solve the issue. I took the car to a body shop and they literally just recommended me to repaint the entire front of the car from excessive rock chips/damages. The person called Jack (person I was dealing with) then told me that they were not able to see the damages under the light in their dealership. Not dont yet, the car then had a cracked panel by the window that needs to be fully replaced, and they did agree to pay for it. 2) The car also had more miles than it did on the contract and papers which was incredibly shady. They said the car had 20500 miles and the car ended up being closer to 21000 miles instead. 3)They told me not to do anything as they will be dealing with the DMV for me to get me my registration and what not. They ended up mailing the entire thing to me to do myself after a few weeks of purchase, and they nearly screwed me over having to potentially pay the penalties for not coming into the DMV early enough to get the papers in as it is 20 days that I was allowed to drive the car in CA, not 30 days like they said as well. The customer service was probably the absolute worst I ever had, after you cash your check in they become less and less responsive as I was dealing with Jack most of the time, and he replied when he felt like it. He even that they were "swamped" with customers and apparently me being a person that just purchased a car was not important enough to get his full attention. They did very lightly try to make it up with paying me 1588 for the replacement of the cracked panel and the entire repaint of the front of the car, and also paid for the detailing. That did not solve the issue of the false mileage, the "showroom condition car", hours of figuring things out with them, and hours of my time getting the car to what was promised. NEVER AGAIN.

RE

Rebecca Wear Robinson

Can not recommend Ultimo in Warrenville highly enough. Best experience ever buying a car. I had speced a particular 2008 Porsche 911 4S and made an appointment to drive the car. Larry had my car and a comparable car for comparison for me to check out, cleaned and ready to go. Bonus that I could take my time looking at the cars inside their heated showroom on a cold Chicago day. My car had not gone through their standard independent evaluation yet because it had just come in, but they knew it needed clutch work and were straightforward about their concerns. We agreed on a price, contingent on my being satisfied with the clutch and independent inspection, and even though it turned out that the car needed a bit more work to make it road ready, Ultimo never blinked and stuck to the agreed price. The car is more than Id hoped for. Immaculate condition and truly road ready with the peace-of-mind insurance of the independent inspection. If anything, even better than how it was represented online. The haggling over price was kept to a civilized minimum, as is fitting given these cars have a fairly narrow and established market price. I felt like I received a very fair deal and was treated with respect and professionalism at all times. When I picked up the car the next day it was cleaned (again) and the entire staff at Ultimo from Larry, to the manager Scott, to the guys who were cleaning and maintaining the cars, were friendly, professional, and helpful. Such a contrast to a shall-not-be-named Porsche dealer who seem surprised when I showed up at the agreed upon time and had to jump the filthy and ill-maintained car Id make an appointment to see that was clearly not truthfully advertised. Nail in the coffin, they did the typical slimy and disrespectful number on me when I asked questions, as if surprised I had a clue about what I was intending to purchase. Going from them to Ultimo was like going from hell to heaven. Would definitely use Ultimo again and recommend them to anyone I knew who was looking for a luxury or super car. Fair, professional, honest, and wonderful to work with.