T-Mobile

Category:	Cell Phone Store
Address:	416 Randall Rd, South Elgin, IL 60177, USA
Phone:	+1 847-289-9988
Site:	t-mobile.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 9

Reviews 7

Sara Ramos

Sadly theres not a -0 star on this ! This is the WORSE t-mobile store... Back in May I went to get a replacement on my phone that I had lost in March( took me so long because i was in Texas) as soon as I came back I went to the store so the stupid JUMP insurance THAT I PAID $12 A MONTH for will give me anotherone SAMSUNG. I knew I had to give a deductive (I have lost a phone with them before and paid $150) but since it was a newer phone i figure that it was going to be more so i had $200+ to paid for anotherone..BUT NOO as soon as i get there one of the workes "A*£×" told me that i had to paid $400+ to get it, I asked why so since i had insurance? He replied YOU LOST YOUR PHONE DIDNT YOU? Well i guess.. I got a LG ugly cheaper phone so I could save up for the $400+ ... Time passes and i look at my BILL they were still charging me for the lost phone and the LG. I called and then one of the phone reps. Askes me why didnt i claim it to the Insurance that i should of only paid $175 ? Of course i was mad! The REP tells me that he only wanted to make a sale and that everything was going to get clear and get my Samsung back. But now the Worker that had told me it was going to be $400+ is saying that i didnt have enough money and that i didnt want to wait 3 days to get it. REALLY? i had been without a phone for more than 1 month! (They can see that in the records) why wouldnt i wait 3 days more? And he NEVER TOLD ME ANYTHING! LIES LIES LIES! But of course he didnt documented on the system and now they say that Im lying.. BUT WHAT ABOUT THE MONEY THEY WERE CHARGING ME FOR THE PHONE? That i had lost WHILE HAVING INSURANCE? Went down the drain? Now Im getting the run around they gave me the workers personal # so i can call him and tell him to say the true "YEAH right" and when i call he is BUSY! I call the store NO ANSWER, I call the department THEY CANT HELP ME ANYMORE??? So what now?? °All of those commercials on TV about JUMP are fake. °They never gave me any # for INSURANCE (they said i should of call) "no#yet" °personal is VERY RUDE like to lie and wont put it on the systems of course! T-MOBIL SUCKS AT COSTUMER SERVICE! Now i will keep calling until they answer or until the guy is not busy? Please save your time and money THEY WILL STEAL IT! Dont go to this store or make any contracts here!!

Kurtis Moore

They have to be the most unprofessional and incompetent group of individuals I have ever had the displeasure of meeting...Mike (obnoxious know it all Sales rep) got into an argument with another obnoxious sales rep about who was getting credit for my sale (Yes there was yelling and name calling while I was waiting). This was 2 months ago; I have since been in 3 times and several calls to Customer Service to fix their errors. Error 1- they put the wrong # as the primary which means my daughter has been getting texts saying, you bill is due in x days for x amount... Still has not been fixed Error 2- after telling them to fix this they set up one of our numbers up as a separate plan... Now I have two bills and twice the fun...NOT Error 3- my home line is a prepaid line and is a phone number we have had for over 20 years... Well they ported the line over and the next day they changed the number to a different number without telling us... Well we found out about this because a family member called our cell line to say our home number has been disconnected... And our Security pin was changed so it was next to impossible to get any headway with their 800 Customer Service Line. After 2 months of nothing but Trouble we are now looking at our options with other carriers...goodbye T-Mobile Avoid this store at all costs...

Diana Lapitan

If there was anything less than 1 star, this store would have it. I wanted to buy a pre-paid hotspot. they did that wrong and only gave me half of the GB I wanted but charged me for the full amount.When I called their help desk, they indicated they couldnt help me because it was between me and the store. GREAT way to have your companys back. I wanted a tourist plan for my uncle, they gave me a $45 prepaid plan. They kept insisting on me getting a contract when I wasnt interested in it because my family is visiting from another country for only a month. So because they are incompetent and didnt know how to do prepay, they screwed up everything I wanted. COMPLETE IDIOTS. spent 3 hours in that store with nothing to show for it because I still had to call t mobile at the end of the day to rectify ALL of their mistakes. I will never ever use tmobile ever again and I will spread that advice as far and wide as possible!! ABSOLUTELY HORRIBLE! STAY AWAY!

Nicholas Bruhn

Hit or miss service. Ive had some people who were willing to help but didnt know what they were doing or the exact opposite. The reason for the 2 stars and not 3 is that when the note 5 came out I called several times over the course of 2 weeks and each time they said they didnt have any in stock. Im on the jump program (pretty big rip off) and wanted a new phone. Finally, I called on a Friday evening right after work and got the same answer of no they are not in yet and didnt know when they would get any. I drove right to the store (10-15 minutes max.) and magically they had them in stock. I asked the person when they got their shipment and was told theyve had stock of the phone in both colors since they were released two weeks prior. I guess the person/people on the phone just didnt want to do the work required to setup my new phone. My advice, if you like T-mobile (and I do), pick a different store.

dogg pound

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!! Everyone in this store is so arrogant and racist. i went in to purchase a case for my new phone and expecting to receive the same costumer service as the previous costumer (white male) but no they were just trying to get me out the door asap i was looking for the cases for my phone they stated they didnt have any. i sent my friend in to see what reaction he would get (white male) for my surprise they magically received a shipment for him. Worst T-mobile Store.

A Private User

After returning the phones she didnt want to give us a receipt for the refund amount, then told us we had no more business there, and had to leave the store. It s been 2 weeks and I have yet to receive my refunded money. And the 30 day money back is a lie, they charged me $100 restocking fee for 2 phones not including a $34 for use for 5 days.T Mobile users just go to another store.

Thomas wiegner

One of the worst phone stores I have ever been to. This Wayne tonnson or johnson is a rude and highly unprofessional guy in the sevice industry one can imagine. Arrogant and condesending-if it were my employee he would be fired on the spot. T-Mobile will loose my business, after all they dont offer anything special so its easy to switch. Avoid this store by all means!!!