Verizon

Category:	Cell Phone Store
Address:	596 Randall Rd, South Elgin, IL 60177, USA
Phone:	+1 847-695-1667
Site:	verizonwireless.com
Rating:	3.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 15

Reviews 26

Erin Shields

The management and customer service at this store is absolutely dismal. Never before have I been treated with such little respect from a store manager. I have insurance for my iPhone that was sold to me by verizon and the replacement phone that I was sent (for $199) apparently had parts missing on the inside that prevented the apple store from being able to replace its battery, which it needed (the tab needed to pull out/replace the battery wasnt there). When I came in and relayed the information that I had gotten from the apple store (where I had initially gone when my phone would no longer hold a charge), the staff was rude and dismissive, making a spectacle of me in the store, calling over other staff, and repeatedly telling me that they were not responsible. This was even before I had asked for it to be fixed or replaced. They were absolutely so preoccupied with deflecting blame onto me that I couldnt even finish telling them what was on the report I had brought from the apple store nor did they offer to provide me any contact information, etc to the insurance company. Instead, I was lectured. It was as if I was an idiot for asking them for help. They finally agreed to do me a "favor" and give me an "upgrade" which would replace my phone (with a 2-year extension of my contract, mind you) for $.99 plus a $29 upgrade fee. However, they did not have my phone in stock, and the only equivalent memory-wise was the 5s (I had a 4s), which would cost $299 plus the upgrade fee. Wanting to get everything over and done with, I agreed to their "favor." As I was rung up, the staff member asked me if I wanted a case, and I said know. The manager, Christian, overhearing this, interrogated me as to why I didnt want a case, rolling his eyes and asking, "where?" when I said I could buy them cheaper elsewhere. When the same issue came up about insurance, he acted as if I was a complete idiot for not wanting insurance on the phone. I said again, no thanks, but I was given a "You a really telling me you dont want insurance on this phone??" I said no, that I didnt want to pay for an insurance policy that sends defective phones that cannot be repaired. He then BERATED me for my attitude and my decision not to have insurance, despite the fact that I had already experienced a half hour of his staff being rude, dismissive, and condescending, while paying out of pocket over three hundred dollars to replace a phone that never had all of its parts anyways. I then was yelled at again when I asked for his district managers contact information. Frustrated to the point of tears, I left the store with my new phone. If there are any issues with this one, I will be taking my business elsewhere. My advice? I would never step foot into this store if you can help it, especially not if Christian is the manager on duty. I have never experienced worse customer service in my life.

Wes Matejka

I have experienced poor customer service before, but not here. I have always had a rep in my face upon entry and been helped relatively quickly. While I would love to walk in, upgrade my phone, and walk out in 5m or less, I know this is more a limitation of the system, not the experience of the support staff. Just last week I experienced a support staff member handling a very upset customer, with a ton of respect and tact. Thank you for your service, Wes

paul derminer

I just wanted another sim card and was given the runaround because I didnt want a new phone I guess. The Verizon rep I talked to on the phone first, said I could pick one up at any store no problem. The store rep saw my " Thunderbolt" model and gave me a look like it was a WMD. Its apparently a problem to do anything but get a new phone at this store.

Jacob Schmanke

Make sure you have nothing else to do in your schedule b/c you will be there for a long time! Either understaffed or unexperienced management, probably both! Dont fall into their new Verizon Edge scam, they dont tell you all the details like, you dont own the phone, youre leasing it, BEWARE!

Dan Tesch

Theyve gotten much better than they were in the past - previous visits in this store left my wife filled with such rage she was going to kick the manager in the balls for being a jackass to her. Luckily that dude seems to be long gone, theyre much nicer now.

Chandra Ary

Hector was the bomb! My family (hubby, 20 & 17y.o and me) needed a different plan and phones - Hector worked with us FOREVER and we werent the easiest customers...thanks for your help, patience and knowledge!

Jordan Bozich

Jessica (Jess) helped me out. Shes fantastic! I was well-informed, she was super quick and helped me pick out an iPhone 7 Plus when I originally wanted the 7. GREAT CHOICE JESS! Thanks for your help

Matthew Jacobus

Really shady sales tactics. I was a perfectly happy Verizon customer until this store tried to snipe my business. I happily switched to Google Fi. See ya!

Yatin Patel

Manager was great in trying to help my situation although it was hard bcz my phone would not activate. i blame apple not verizon.

Cheryl Bransford

Had a great experience at this store. Very patient and knowledgeable personnel. The store itself is lovely and comfortable.

Deborah Cummins

Everyone was very professional and helpful. The store "officially" closed but staff remained until the task was completed.

Clayton Wile

A great group of employees and without question the best cellular service and product showcase on planet Earth!

Molly Nepil

Staff was very helpful and friendly, and took time to answer all my questions.

Kari Christensen

This store was very helpful when my iPhone crashed last month. Grateful!!