Verizon

Category:	Cell Phone Store
Address:	2730 US-34, Oswego, IL 60543, USA
Phone:	+1 630-383-7028
Site:	verizonwireless.com
Rating:	3.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 13

Reviews 7

Alex P

This place is terrible. Dont waste your time going to this store. While it may look appealing and have a nice variety of phones, the customer service is extremely poor.. I went in store with my father to upgrade to a new phone and received absolutely no help from the employees. I have worked in sales with clients for over 5 years and know firsthand that to walk into a store and hear "no" or "theres nothing we can do for you" from the "trained" employees is by far the complete opposite way a customer should be treated. What a way to repel a potential sale. Even if the upgrade was not possible, the employees could have gone as far as suggesting other options and/or advice so that I could leave with a phone that very day or in a pleasant mood, at the very least. The worst part is that the upgrade that was "not offered" and simply just not "available" on the edge program for my phone because its charging dock was not functional actually WAS AVAILABLE. I had asked if perhaps another line with a functional phone could be upgraded on Verizons edge program and transferred onto my phone number and was told "no"; however, after looking at my account online, it is absolutely possible. Not only was the store manager not helpful, but he was also incorrect and spoke with such a rude and arrogant tone, completely speaking over my voice as if his word was final and superior. The customer service may be breezy for a new customer who is looking to get a new phone and Verizon account. For those who have been customers of Verizon for awhile and are looking to upgrade or help with their phones, do not look here unless you want to leave unhappy.

Emily Garrity

Update: I have changed my 1 star into a 5. I went it not the store today to return the tablet. Tim one of the managers fixed everything that went wrong and my daughter was able to keep the tablet. Which was awesome I didnt think this outcome could be possible. He also took care of the extra line for us. He was very nice. My family and i were in and out of the store within 30 mins. Very happy with the outcome will most likely come back but I will ask for Tim to answer any questions I have. Thank you again. Old post 1star: I was told i could purchase a GizmoTab and it would ONLY cost 80 bucks that could replace the tablet i had that was stolen. Great deal right? no strings attached no extra charges. The man said and i could get a 50 dollar gift card too. Sound to good to be true in the shop so kept asking what other charges are there and he told me none so thought must be a holiday deal. Well this was wrong i just got off the phone with customer service after viewing the receipt online to find out he added a line and now im being charged almost 300 bucks for another line, tablet, and warranty. Now i have to return the item or cancel one of my lines either way i have to pay around 170-250 for canceling my line or buying the tablet so my daughter can keep her Christmas gift she got early.

George Smeu

My daughter and I visited the store on Sunday, March 29 with the intent to upgrade an existing mobile phone. We currently have a family plan with five active devices. In the interest of time, we thought that a store visit would be beneficial versus ordering online. The sales rep found no eligible programs for us. There was an early Edge qualifier, however, our phone was broken. Fair - we understood! When we asked about other options, the store manager - Tim ONeal - advised that we visit the Apple store and look into fixing our phone. Tims attitude, tone of voice and level of service were unacceptable. As far as his attitude, he was quite confrontational. When I arrived home, to my surprise, My Verizon online, offered a multitude of early, discounted upgrades. As a result, I upgraded an old number that belonged to an outdated Blackberry to a new iPhone 6. While appreciating that certain things cannot be done in store, I would have welcomed Tims recommendation to visit the webpage for more options. I have been a Verizon customer for more than 15 years. The reputation of the company is as good as the guy that works for it. I have come to expect stellar customer service each and every time I deal with Verizon. Not this time. Very disappointing experience with the store in Oswego, IL.

Chad Conover

As much as I wish they help me out Unfortunately they cost me more of a headache and doing me any favors. First I got referred to this location because of product they had in stock, with a verbal acknowledgement over the phone. When I got there they did not have any stock I was looking for. They told me they could take care of me by ordering one and having it overnighted, sounds like a great plan. Besides the small fact that someone needs to be home to sign for it and they forget to mention that little Part. So now I still dont have the product. Now what makes it worse is I talked to three separate people at this location trying to figure out the best solution. I personally called FedEx and ask for options and they said they could reroute it to their location or waive the delivery signature. After talking with three people not one of them could figure this out. But at the end of the day they get their commission and thats all that matters

kristofer stredde

Waited 30 minutes before it was our turn to be helped. We picked out a basic flip phone for a 70 year old woman, and instead, they kept trying to up-sell us an iPhone on high GB data package with a separate $90 "accessories bundle" which was just a case and extra charger. Shes an old woman, she doesnt even know how to use a smartphone! We kept telling them no, and they kept offering things we didnt want. We eventually said we were going to Sprint because they have 50% off and the guy got defensive and started talking trash about his competitor. Real classy, Verizon. Had a much better experience down the street at Sprint and got a great deal. Wont be going back to Verizon.

Danielle Jackson

I love this place because they help you with any and all questions you have and make sure you fully understand the equipment you just purchased or even something you purchased a while back or the new purchase you will be getting. They didnt rush me out of the store and I had questions because I am not tech savvy at all. I love how when you come into the store they get your phone number and this is how you wait in line, they have taken the confusion out by who is next in line. All the employees have been wonderful, warm and pleasant to talk to. I thank you for being a place where customer service is practiced

Burl Owens

Horrible, Verizon sent me there to get a Sim card and they accused me of stealing the phone that I needed the Sim card for. Called Verizon customer service and they called the store and then told me to go back and get the Sim card. So I went back in and was confronted by 3 aggressive employees who told me that isnt how it works, they dont just give out Sim cards. So they dont do what Verizon customer service asks them to do. I will never buy anything at this store as long as Vic is the manager. I would recommend to anyone to shop somewhere else.