Batteries Plus Bulbs

Category:	Car Battery Store
Address:	5260 Northwest Hwy, Crystal Lake, IL 60014, USA
Phone:	+1 815-219-4265
Site:	batteriesplus.com
Rating:	3.5
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–8PM 10AM–6PM

Location

Photos 17

Reviews 15

Maredith Feldshau

I walked in and no one said anything to me. About 10-15 min after I walked in the man who was reading a book behind the counter said "I will be with you in just a minute." This whole time he has been reading a book and I was a tad frustrated. He then came up to me. At this point I had already taken the battery out of my cell phone and was looking for the battery myself. He demands my phone. Doesnt say anything else to me but give me your phone. I hand him my phone and he finds the battery and begins to ring me out. At this point I realize I left my wallet at home. I ask if he can take a check without an id and that I had left my wallet at home. He said yes. He began the process and I finished writing the check. I handed him the check and he asked for my id. I was so upset at this point. First I am not acknowledge at all and then he didnt even listen to my question. He did not tell me anything about my old battery or if there was anything that could be done. I still dont know what kind of battery goes into my phone. He went to the back and got who I think was the manager on duty. The man comes back out and again does not say anything to me. Just starts helping the other customer. A man comes from the back, an older gentlemen. He finished with his customer and then stands in front of me and just smiles... At this point I have had enough! I tell him all they had to do was say they couldnt take it from the start. I would have been happy to drive home this was my fault I did not have my wallet but the service at this point has been terrible. I drive home and come back with my wallet. I told them to hold the battery that I would be right back and when I got back into the store they had put the battery away. So he had to find it again. How frustrating. At this point I was an irate customer and instead of giving me customer service they became ruder. I expressed how I did not know if it was the battery that was the problem or the phone and that not one of my questions could even be asked because the man was reading a book. The manager picks up the battery looks at it for two seconds throws it on the counter and says yea its the battery and walks away. I have worked retail for a long time and am even a manager at my store. I have never in my life experience such bad customer service. I will forever just order all my batteries through a website or through best buy. It may take weeks before I get the battery but at least I will have great customer service and my business will be appreciated. I will never go to a battery plus again especially this location. I already told my friends and family of my experience. I am sure they will not conduct business here either.

Kenneth Santowski

20 months ago I bought a battery from them for my motorcycle. Battery started to fail (of course right during the warm spell). I called them Monday afternoon and inquired about the length of the warranty. Unfortunately I only bought the 12 month battery. The person on the phone said that since I was already a customer he would make me a great deal on another new one if I needed it. I should drop it off for testing. I dropped off my battery on Tuesday night to get tested. They said they would call me Wednesday morning. I had to call them in the afternoon on Wednesday to find out the results of the test. The battery was not holding a full voltage charge. They only had another 12 month battery available; so I told them I would take it. I stopped there Wednesday night. I paid $59 for the new one. The old one cost me $51. Not sure where the great deal comes in. I could have walked away but I trusted them; and the $5 or $10 savings would have been used up in time and gas. Next time I will have to get answers before I make the deal. My error, but at least I kept my word

Ryan Dunphy

Initially I went to this batteries plus location to repair a damaged charge port on my iphone 6. They were able to fix the phone properly and we got it back the same day. I believe the guys name was joe, he was very helpful and polite. Then, after a week or two, I had to go back because the microphone stopped working on the phone. I was greeted by an older, shorter employee who was very rude and kept interrupting me. He would net let me finish a single sentence when trying to figure out what was wrong with my phones mic. He was not listening to me whatsoever, he even forgot that the issue was with the microphone, not the speaker. Instead of consulting his coworker who was there, the polite one who fixed the phone the first time, he kept telling me he didnt know how much he could do because of a slight crack in the screen. This man treated me more like a young child than as an adult. This employee is a rude, disrespectful dark spot on what otherwise seems like a great business.

Dan Paris

Ordered and paid online. I was the only customer in the store but waisted 1/2 hour to pick up my order. Battery was ready but employee was new and had problems working computer. The supervisor that was there told new employee he showed him what to do 2 times before so he didnt help. Meanwhile I was left standing and waiting because boss refused to assist. I think this was the bosses unconcern about the customer to make a point with the new employee. I dont fault the new person, we all need a learning period and he was very courteous and apologize. This was on the BOSS !!!! Im handicapped and suffer severe pain when standing and waiting. This could have been avoided. Battery was fine and worked great.

Sarah Campagna

I cant say enough good things about the Crystal Lake location. Theyve always treated me right and given great service, especially when I broke my iPhone screen. Would highly recommend.

William S. Godfrey

Just bought a car battery from Joe. He was knowledgeable and even helped me install it in the car right there on the parking lot. Would recommend. Also, you guys should get on Yelp.

Jerry B

I ordered a few batteries on-line and within a few minutes they were ready in the store. The store clerk was helpful and assisted in ensuring that the batteries were a correct fit.

Bob Sepot

Will was very helpful with my battery purchase and also helped me with another purchase I wasnt expecting to make. Great job.

t smith

Bought online and picked up in the store. Hassle free plus I saved 10%.Fit perfect. I would buy from this seller again.

Jenny Dwyer

They had just what I needed both times and very nice store personnel.

maxiewaxie

I ordered the wrong battery and they exchanged it without an issue.

Dont know what a customer is. Never again.

Patricia Sanchez

Great i found what i need thanks .

John Friestad