Category: | Home Improvement Store |
Address: | 4060 95th St, Oak Lawn, IL 60453, USA |
Phone: | +1 708-423-3126 |
Site: | homedepot.com |
Rating: | 3.8 |
Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM |
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Jeff Miller
Weve now had two bummer customer service experiences at this location. The first one was a botched in-store pick-up a few months back. We were notified our order was ready, my wife went to pick it up, they couldnt find it, and both people at the desk went to look for it. After 20 minutes of waiting at the customer service / pick-up desk with no information or anyone else around, my wife left. No one ever called, no one ever followed-up with me after the failed pick-up. I went there the next day and tried again and they went to re-pick the order. While that was happening they found the original order on the shelf. More recently my wife and I were there looking to buy $400-500 worth of tile for our home. While we were in the aisle comparing the stuff three workers came by wanting to pick an order off a high shelf for another customer. They told us it was no rush, so we sat there comparing tiles for a few minutes, at which point a different worker came and asked us "Do you need any help with anything? We need to get something from the top shelf for a customer so we have to close this aisle. (end of statement)" Not..."Oh, would you mind coming back in a few minutes? We just have to grab something really quick (but youre important as customers to us as well so feel free to come back...)". Based on their communication they wanted us to leave, so we left and went to Menards to spend our money. Theres a Menards and a Lowes relatively close to this place. If you want a better customer service experience I suggest you try one of those.
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A Private User
I ran in to this Home Depot in hopes to figure out some way to fix my broken closet. I found my way to the closet isle and picked out some supports that I though would work. Then, off to the power tool section because I was not hand drilling holes into my drywall... While I know how to paint and Spackle, hammer and nail, etc., I was a first timer down this isle. Thank goodness Julie was there! She pointed me to the perfect tool for me, which was not expensive at all but would definitely get the job done. But she didnt stop there... she also showed me the perfect screws for the job and even showed me how to put in the little plastic things* that would offer even more assurance that the closet would break again! Great staff, well, at least Julie was great! *I have no idea what these are called...
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sangeet1991
Went over to the service desk for a rental truck today (10/3/15), Tammi at the counter went above and beyond to help me...! They had no trucks available but as I was walking away... Tammi pulled me back after calling another renter to let me know there was going to be one available. There was a bit confusion regarding my insurance but she took care of it quickly and had me on my way...! Couldnt of asked for a nicer person to help. I also witnessed her going above and beyond with other customers who needed help. Definitely deserves recognition (and a raise)! Hope she sees this. Thank you!! Also two guys who were working near the materials isle were really helpful also! Thank you!
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Jason balamut
Everytime I go to this location the service is terrible. Whether it is workers not doing there job and ignoring me, or people who have no idea what they are doing. I have actually helped other customers more than the workers here a couple times. Not sure how they hire many of these unqualified people, but I recommend the one at 123rd and Cicero if you want to get help. Only have the second star because of the good product selection, and the 2 or 3 good workers I have met before.
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A Private User
I went into this store looking for a brass cleanout cap for my bathroom tub drain. The sales staff makes you feel like a leper. I purchased a storm door there. The sales guy told me they take about an hour to ninety minutes to install. Easy as pie he says. I screwed around with this door for 3 days and it still isnt right. You go to this place at your own risk. Id recommend it if you had to pee and couldnt find a nearby gas station.
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DeJuan Johnson
This was my first time ever going to this Home Depot everything was spotless clean a friendly atmosphere and when I couldnt find what I was looking for they didnt only tell me where to look the nice gentleman took me to it so thats why this Home Depot get ⭐⭐⭐⭐⭐ from me keep up the good work because I will be back and Ill recommend this store to anyone
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hubert wasilewski
I go to alot of home depots as a business owner and I must say this is a okay one they dont carry alot of the materials you might be looking for but they do have a wide variety the only thing is anytime I go and I need assistance noone is ever to be found or it takes them about 30 minutes to bring down a new bundle of lumber or any pallets when needed
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A C
I love this Home Depot. I am redoing my entire place, so I decided to download the Home Depot apps. I took the picture of my walls and chose the paint. When I arrived, the paint kept coming up blue. I was so mad because they could not find the right color for me.
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Damian Lamont
Pretty nice. Most of the time i ask for help the people tell me where to go. No one actually take me where have to go. I always find myself hunting for help.... No one is ever available to help. Every one is always to busy.
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A Private User
JAY IS THE BEST!!! They do have a limited staff but Jay in the kitchen design department helped me with everything! Kitchens, Bathrooms, whatever i asked.. he answered! great help!!!
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AL MIK
Its a hardware store with lots of stuff to choose from. The employees wont win Best Service in the Nation...but they are good enough and I will be coming back here ;)
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Jesus Rodriguez
No water for 3 day in a row, can some one please call the delivery truck guy. You guys are making customer waisting time this is bad customer service.
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R Garcia
Never crowded or long lines at the register. My only concern is the selections at this location is few, compare to Northside locations.
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Tiera Yarbough
Great garden section. wish they had more hanging pots and patio hangers. The selection is the same every spring season.
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Javier Castillo
Home Depot is the best store around Evergreen Park for house repair supply and more. Great variety and affordable price.
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ANTHONY S.
This home Depot is much better than the one on 8th street. It is definitely more organized and much better service.
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Shyrl Jones
Everyone were helpful. When I didnt need help, I was asked. Very organized and clean store. Ive found my new home.
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Kate Herndon
WE WERE TREATED AS QUEENS, THE PEOPLE WERE EXCELLENT, MY GRANDAUGHTER CIERRA AN KAYLIN HERNDON.
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susan koca
Clearances prices still high, grass seed is not in garden center. Staff helpful and courteous.
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Roman Shteyuk
If I give them 0, I will get, they ignore you, they forgot about that the client always right
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laura cortes
Siempre encuentro lo que busco
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LONNIE LOVE
Everytime I go here I have excellent customer service..my items always there..
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Sylvia Crutch
Good somewhat helpful in trying to solve a water hose problem.