Fox Home Center Inc

Category:	Home Improvement Store
Address:	11150 S Cicero Ave, Alsip, IL 60803, USA
Phone:	+1 708-636-3500
Site:	foxhomecenter.com
Rating:	3.2
Working:	6:30AM–8PM 6:30AM–8PM 6:30AM–8PM 6:30AM–8PM 6:30AM–8PM 6:30AM–5PM 8AM–5PM

Location

Photos 95

Reviews 10

Danny Solis

Im currently experiencing a very horrible experience with fox lumber and its staff (Chris James). I ordered a sliding shower door a couple months ago and I still havent received them. The individual who came over my house took the wrong measurements and therefore the door that was brought over my house did not fit. I was then contacted by Chris James the sales associate who informed me that even though it was an error on their end, I would still be responsible for paying an additional almost $500 for a custom door. After a heated argument with him, he informed me that he would attempt to resolve the problem. Its been a week later and I still havent heard anything from him. Its been 3 months since I initially placed the order and still dont have the product or service that was promised to me. On a different occasion I stopped at the Fox Lumber store to pick up a bathroom vanity that I had ordered and was met by a young red headed lady who was sitting at the front register at entrance of the store. She reading a book when I approached her to pay for my vanity and kept ignoring me until I told her to please allow me to pay for my vanity. She looked at me with an awful look of disgust and rolled her eyes at me. When I asked her for the pick up location, she replied in a very disrespectful manner "didnt they tell you that already at the other desk" When I told that no one told me anything. She picked up her reading book and pointed at the other service desk and replied "go ask them, I cant help you." So far Ive been in complete disbelief with the horrible customer service at this store.

Keith Lilja

This has to be one of the worst purchasing experiences of my life!!! I ordered two entry doors in Oct 2011 and both doors came back with flaws and defects.I had to fight tooth and nail with Fox Lumber to resolve this issue.First the windows were supposed to have a privacy rating of 6.They came back with a 0.The wood work was all damaged and flawed.They have no conern for what the customer paid for,they just want the money and push their product out the door.Even the second time the doors came back from the factory with defects and they felt it was okay.I asked them if they bought a new car and it had scratches if they would take it,of course they said no.This was the same difference.When my installers came to install the door it was the wrong size.I come to find out they wrote the ticket up wrong and I didnt catch it.Okay,I am not a contractor and just a regular homeowner trying to do a home repair.I was a fool by trusting Fox Lumber to care for their customer,but they do not!!! They told me I was stuck with the door and to just deal with it.They would rather make a few bucks and lose thousands,these people are the real fools.If you buy here there is NO GUARANTEE ON THEIR PRODUCTS,SHOP AT YOUR OWN RISK!!!

Steven Becht

"You get what you pay for". Perhaps they should rename the store the Fox "Off Brands" Center. They have no well-known name brands of any sort. The cabinets are an off brand. They utilize high-pressure sales people like a furniture store. The tile they sell - the back has a stamp "Premium Porcelain". Theres no other mention of a brand. Theres "A B" near the lower left corner and "Made in China" in the lower right. Its not a quality tile - yet they sell for prices higher than Home Depot or Menards. The sales people are rude. They have no computerized system for inventory...its a paper-based system from the Lucille Ball days of television. And the salesman C.J. lied to me about a "filler piece" for the cabinetry. They charged $70 and he told me we could return it if we didnt need it. Well - we didnt need it and they wont take it back, citing "special order" status, even though it comes from their cabinet distributor. I recommend going elsewhere - literally anywhere else. Avoid these dinosaurs.

Krystal R

If I could give them 0 stars I would. The most unprofessional inconsiderate home store Ive ever been in. I walked in looking for the paint section, and three young girls were sitting on the cashiers table talking about who knows what. I must have interrupted their very important conversation because when I asked where do I find the paint, they looked at me as if I was a bother. One of them then said isle such and such and then rolled her eyes and continued the conversation. Then once I finally found the isle, NOBODY AND I MEAN NOBODY, asked did I need help. I stood there for about 15 mins completely clueless. I then walked out. I WILL NEVER SET FOOT IN THAT PLACE AGAIN!!!!

Viki Barr

STAY AWAY- they ruin your walls and floors Very poor customer service. We had a linen closet delivered and when the delivery guy delivered it he ruined the corner of a wall stripping the dry wall to the metal corner as well as scratched out brand new finished floor. When we called, Mike the manager said that they are not to bring in the material but if they do, they do it as a courtesy. Never was this told to us. They claimed they cant have anyone to come out and fix their mistake. Horrible business and they just dont care about their customers. Will never use them again or any of our other remodels!

12sheeba

Dont waste your time or money. The service there is really bad. They are a group of unorganized and unprofessional people spearheaded by their nasty attitude owner/president John E. Lard. John will come and do measurements for fencing without confirming where you would like it installed. He removed section of my patio to install a fence without confirming with me. My old fence was installed outside of my patio. He called after yelling and complaining his installers charged him $300 for tearing up my patio. He is a real dumb ass.

adam699

Came in to get 2 sections 12 each of oak railing. The sections they had were 16. The associate informed me they are not supposed to cut them down to where they are left with sections less than 8. Right in front of me, in the bin were several leftover sections of the same railing measuring 4 and less indicating their policy is inconsistent. You would think a smaller business would try to earn more clients. Ill take my business elsewhere.

Nick B

Not sure what Keith is talking about I have spent thousands of dollars in this store and have never had a poor quality piece. I go here because it is the only place I can get strait lumber without spending 30 min digging though a lumber bin. I got my entire garage, all the doors, and all the trim in my house here. There customer service is also wonderful after dealing with the self service attitude of the big box stores for years.

Walerian Krynski

My favorite lumber yard and kitchen cabinets supplier for last 30+ years. Last two years I am finding great prices on good quality porcelain and ceramic tiles. All employees are knowledgeable, very polite and ready to help you out. I and my employee love to shop at Fox Home Center. Kitchen cabinet experts have made my customers very happy with great designs, product selections, customers service. Thank you guys.

John

You cant beat Fox for service. Im trying to do custom closets and the big box carry only white. Everything else is custom order. Tried Fox and they had it all in stock-parts, colors, accessories. They knew the product, had a lot of it and were able to customize the Easy Track sets so it came out to just what I needed and below what I estimated for materials. They saved me a lot of time and aggravation!