Home Carpet One

Category:	Flooring Store
Address:	3071 N Lincoln Ave, Chicago, IL 60657, USA
Phone:	+1 773-935-9314
Site:	homecarpet1.com
Rating:	4.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–6PM 11AM–5PM

Location

Photos 100

Reviews 9

Jake Kane

A place for well-informed buyers only! We needed carpet for our new home and went to Home Carpet One based on prior reviews and purchased in August of 2015. Although we made it clear we had a 94 lbs dog, and 2 toddlers, we were advised and purchased a high-end wool carpet which would "last a lifetime." Unfortunately, this carpet stains when ANYTHING touches it, and cant be cleaned with anything other than water (or will stain further). In fact, a professional carpet cleaning service cleaned our carpet last month (in hopes of trying to get some of the stains up) but informed us that they are not permitted to use any cleaning solutions or stain removers on wool carpets because they all stain. Additionally, the wear pattern of this carpet seems quite excessive given that it has only been in place for 8-9 months. After doing some online investigation (and reading some of the FAQs on the Carpet One site), wool carpet was the absolutely worst carpet choice. Carpet One states on their own site that wool carpets have no wear or stain warranties. So why would they advise this purchase knowing our family needs. Given the cost associated with this purchase, I can only assume they were more interested in the sale, then making an informed recommendation that would best suit our needs, or the service after the sale. I have attempted to contact Home Carpet One to get guidance on options (perhaps there is an actual manufacturer defect in our carpet), but have yet to get a response. I would avoid this store unless you have extensive knowledge in exactly what you want/need, but dont count on knowledgeable recommendations that reflect your true needs or prompt service after the sale. ***UPDATE***: A repair person from Home Carpet One came to the house and confirmed that there were no manufacturer issues with the carpet, and advised us that all carpets will show stains. Also confirmed that Dyson vacuum use would void any warranty for this carpet. So the worlds most popular and effective vacuum cant be used in our home without voiding the warranty on our carpet. Again, in my opinion, we were guided to purchase the wrong carpet type for our needs.

Margaret Larkin

Im basing this on just my initial experience with the company. They seem to be very professional. When I called, the guy spoke politely (instead of condescendingly or harshly like other places) and assured me that the person who was going to measure wouldnt take a long time. After the call, I immediately got an email listing the rooms that were going to be measured, the name of the guy who was going to do it, and his phone number. I think this is the first time Ive experienced such responsiveness from a contractor. Usually contractors dont let you know whos coming, dont provide a phone number, and are rarely on time. The guy who came to measure not only was on time, but he was early. And as was promised, he did it quickly, which gave me plenty of time to get to an appointment. I am very impressed so far, especially since I dealt with another flooring place that didnt even bother to call me back to set up a measuring appointment and has yet to show up to do the work.

Diane Rohan

My experience at Home Carpet One from the time I entered through the carpet installation has been 5 star. The sales representative was knowledgeable, professional, friendly, hands-on and educated me with all facets of selection every step of the way. He listened carefully to exactly what I was looking for and helped me problem-solve every step of the way. Our family room looks fabulous and the quality of the carpet and padding selection far exceeds what we had. Having been through a trying experience of flooding and my experience with Carpet One left me knowing I was in good hands. The carpet installers were prompt, professional, friendly, accommodating, involved me and didnt mind any questions that I had. Upon store entrance you are embraced by staff that leave you feeling that they would in a great environment; so welcoming. Let this be your first and last stop in your carpet experience. I would without hesitation return.

Anne Sullivan

Home Carpet One replaced the carpet in our basement after water damage. Their pricing was competitive, they were quick, efficient and friendly, and we love our new carpet. We shifted gears several times during the process, but they never made us feel like it was a problem. Even though we were looking for lower end basement carpet we were treated as if we were installing top of the line in every room of the house. The installation company they contracted was also friendly, on-time, efficient and easy to work with. I highly recommend Home Carpet One and encourage you to check them vs. a big box store. It is really nice to work with people who have a vested interest in your satisfaction. We couldnt have had a better experience.

John Baethke

So, I had just about completed remodeling my office at work and the last thing that needed to be done, and the one thing I knew I couldn’t do myself was to install new flooring. I contacted Home Carpet One and consulted with what my best options would be for the space. We decided on a commercial grade carpet and in no time they had it scheduled and installed. The entire process was very easy and smooth. It’s funny because prior to using them myself, I had often referred them because I know the owner. I’ve never had a complaint. I’m still referring them and now it is even better because I am one of their many, more than satisfied customers. Thank you Home Carpet One.

Tracy Martin

We recently purchased carpet for our foyer staircase and landing from Home Carpet One. The entire process from selection to installation to completion was easy and professional. There was so much personal attention and consideration each step of the way. We were also very appreciative that Joel stayed within our budget but found some wonderful choices for us. The installers also worked extremely hard to do a perfect job. We will definitely be using Home Carpet One for our future flooring needs.

J Maggio

We recently needed carpet replaced after remodeling a couple bedrooms. Home Carpet One was able to pull up my order from 5 years ago and get the exact carpet and dimensions. When the installers came, they seamlessly installed the new carpet and you could never tell which was the old one. They have an extensive selection of flooring products and are very consultative to help you get what you need. Best of all, their installation teams are quick, clean and perfectionists!

A Private User

My wife and I recently purchased carpet for our home and had nothing short of an excellent experience. We had someone out to measure the floors and were given samples on the spot. When at the showroom we were educated on the carpets within our budget. The installation was supposed to take 3 days but extra crews showed up and did it in one! To say the least they were nothing short of perfect...

A Private User

Great Service . Great Value. Chose Home Carpet One to replace all carpet when I moved into home 6 years ago and was extremely happy. Since then I have worked with them to carpet my office and, most recently, to replace basement carpet ruined from flood this summer. Stayed within budget each time and couldnt be happier with service--especially installation crew. Highly recommend.