Sprint Store
| Category: | Cell Phone Store |
| Address: | 905 E Rand Rd, Mt Prospect, IL 60056, USA |
| Phone: | +1 847-222-0200 |
| Site: | storelocator.sprint.com |
| Rating: | 3.4 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 17
LA
Lauren Palmer
I would give this store a -5 review it it was possible. Have we never been treated so rudely. We were spoken to with complete disrespect by the store manager Matt. Their phone service is terrible. We are small business owners, so we reply on our cell phone for business needs, we have had multiple complaints daily about our phones not ringing when customers were trying to call. We went to this Spring location, informed them of our issue, we were told it was our old iphone 5s what was the issue. So we then purchased an iphone 6, and are still having service issues. Went back to the store TWICE within the 14 day trial period to attempt to retrieve our old phone and cancel service, we were told we "HAD" to speak with Matt, who conveniently was not in the store, not one employee even tried to contact Matt nor would they tell us when he would be in next. Sprint has basically trapped us into another 2 year contract. DO NOT use this store for ANY of your needs. In fact, run as far away from this Sprint store, and Sprint all together.
AM
Amanda Peters
Ive been coming to this location for 2 years and Ive always had a positive experience with helpful employees that get you the best deals. Dennis the manager is always very knowledgeable about the latest and greatest technology and current Sprint deals. Damien and Dennis helped with my newest upgrade to the Galaxy Edge 6 (so cool btw). I also got the Onyx Studio 2 speaker which was an amazing deal with the 0% interest payment plan. I highly recommend this Sprint location! These guys have a fun working atmosphere and they wont stear you wrong!
BO
Bob Perna
Bought a phone for my son, Was promised by this store to get a $100.00 credit for myself and a friend. Nothing was further from the truth. The manager I signed with is no longer with the store. The New manager promised to call me. That was weeks ago and I am still without the promised credits or even a call back. I would caution ANYTHING they tell you from this store and I would never recommend ANYONE to this store and even the corporate experience about this situation is not much better.
IV
Ivy Grayson
Mike gave great customer service. Shelby is the store manager, and the reason why if I could Id rate the store a -0! She provided the worst customer service I have ever experienced. If you need any help or have questions you are better off going to the rolling meadows store...or at least a corporate store where people value professionalism and have manners!
AS
Assi Sayegh
I was afraid to go to this store after reading some of the reviews, but I went anyways, and glad I did. The store has new ownership and management. The manager there, Dennis, took great care of me. Got me in and out, transferred everything over me and even put on my screen protector for me. I highly recommend this store.
KA
kazimierz witek
I am a very happy new customer the people in the store gave me excellent service very nice place. Whenever I need help they are always there to help me no matter how big or small my issue may be. I would highly recommend this store to anyone that needs assistance or interested in changing to sprint-
TI
Tim Roe
Great store and great staff. My family and I have been working with the manager Dennis for 4 years now, he always takes care of us and makes sure we are up to date with the best plans and phones. Highly reccomend this store the entire staff is terrific Ray Damian Victor Fernando
HA
Halena Hutnyk
Came in without an appointment and there was quite a line but Dennis got to us quickly. He provided great service and for the first time since Ive been a Sprint customer I actually felt valued! Great experience and would only go there now.
JA
Javier Gutierrez
Rude and unreliable, ordered a phone said they would call me when it got there, they didnt Fernando was rude and not very helpful. Maybe they should train in customer service and learn how to treat customers
VI
Vicki Bialek
I thought the Manager Dennis was awesome!! He helped me with my new phone, helped set it up and took his time to explain things so I didnt feel rushed. I had a great experience!!
WI
WILLIAM ZYRKOWSKI
Had a problem with my phone and Dennis went above and beyond my expectations making sure my problem was taken care of great store great people highly recommend this store
A
A Private User
Buyer Beware. They do not honor returns nor do they abide by standard business practices! Employees are rude and arrogant. Shop anywhere else but here.
A
A Private User
Horrible customer service, was not greeted at the door, no where to check in, left after 30 minutes of waiting. Do not come here
JE
Jeni Tseitlina
Great customer service! Mike, Shelby, Alana, and Fernando are all very helpful and honest salesmen! Wouldnt go anywhere else!
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Whitney Steinbraker
Had an awesome experience! So friendly here! Mike P. was super helpful and gave outstanding customer service!
DA
Damian Pękosz
The worst service in the world they lying !!!
A
A Private User
Extremely slow service. Avoid.