The Home Depot

Category:	Home Improvement Store
Address:	670 S Rand Rd, Lake Zurich, IL 60047, USA
Phone:	+1 847-726-0707
Site:	homedepot.com
Rating:	3.8
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 24

Fernando Cruz

This location has a racist and hostile employees and management that support his behavior. Yelp forces me to give them a rating of one star but Id give it zero if it allowed me. They have a lazy, hostile, racist employee, named Marty, that works in the tool rental department. He was already annoyed because my parents asked for his help and that meant he had to get out of his chair that he was sitting on the whole time. Marty didnt even try to help my parents and when my father told him he was of no help then he became belligerent was screaming at my father in a threatening manner and he at some point asked my Mexican father if he "had his green card." The manager Mike Cadry, didnt even bother to hear my fathers side of the story and very politely asked my 60 year old parents to leave by asking them to step outside to talk. He didnt even do anything about his racist and belligerent employee. He was still on the floor when I called the tool rental department a couple of hours after. It shows that as long as your clientele is over 90% Caucasian, then the concerns of minorities are of no concern to this location.

Al Hamilton

This is MY Home Depot (no Im not an employee). My go-to store when I need just about anything. The store itself is clean bright, well stocked. Employees are friendly and knowledgeable. They seem to know when you need help and when to leave you alone....I like that. The kitchen design team is top notch (Ive done 4 with them). Service desk is always helpful, rental area is great, garden area is great, no complaints. The only negative I would mention is, they should have the 11% off sales like Menards has. Home Depot will match the 11% off, but you have to know to ask the cashier for it. Everyone should get the discount, not just the customers who know they need to ask for it. Keep up the good work LZ HD!

Casey Burno

I went in with a simple problem about hanging a picture frame. I could describe what my problem was and what I needed, but the woman who helped me had absolutely no knowledge about how to assist me. She treated me like an idiot, when she was supposed to be putting two and two together. It seemed like a complete reluctance to do her job, and I left completely flabbergasted. This woman was a complete charity hire and should really be working at Walmart. It was a simple problem with an obvious solution: How to hang a collage picture frame that has no hooks on the back. She should really be fired. Im not an angry person, Im just so put out by this experience.

Adriana Guerra

I had the worse experience at the paint department today trying to get a metallic painting. The person in the paint departament started yelling on me because " my mistake " i opened a spray ...guy ran yelling from the other side . And started a diacussion in front other clients. Feel like the little kid a 53 years old .please train your customer service people...going to Menards or Lowes...wasted 1 hour of my morning. Reading other comments I have to agreed is not a conclusion is what it is a Racists store, employees, and managment.

Ryan e

Horrible customer service and very poor management! We are a local business and in any business there will be returns. The return credit we have is being denied because a different employee had made the return! Omg! Really? We will be boycotting hd from now on till management addresses this and does something about it! We will also be telling all our local customers and competitive businesses!

Trinity Virtue

Extremely rude service desk. Stood at the key machine waiting to be helped and was completly ignored by multiple workers (while two chatted amongst themselves) Had to ask more than once to be helped (after the man standing Behind us was helped with his keys first.) My dad is a contractor and shops here often, but Will be taking buisness elsewhere from now on. Horrible service

SKITZOxSOUPY

Alright I just wanna start off by saying that their phone service is awful. I called and entered the numbers to get to the line i was trying to connect to and i was waiting for 17:54 seconds before I hung up. I called again and was told to stop calling. Their service over the phone is terrible but the in store service is great.

lisa simonson

I love my home depot, everyone is willing and ready to help....and they know where even the most random small items are located, I have completed several projects on my own or through their services departments for my house and the follow up is amazing! Lost my receipt a few times and had no issues with returns.

Diamond Basement Finishing

We just finished a basement in Palatine IL. We came to this Home Depot everyday for a month straight. The girls at the service dest are great, and the pro dest pulled our materials the night before. Very happy with this store. Ill post pictures of our job here. James from Diamond Basement Finishing.

A Metz

When I first bought some paint a few months ago, the associate was kind to shake in an additive to make the paint smell nicer. This time, the girl gave me a stick. When I asked if she could shake it into the paint, she said no.

Artemio Calderon

Porque cuando llegó a la tienda les pregunto algo y luego m Ayúdame a encontrar lo que necesito

A Private User

Large selection of nearly anything you would need from a hardware store with low prices. Sometimes hard to find someone to help you/knowledgable about your project. Great plant selection during the summer!

Edward May

One of the better Home Depots in the area have been to most of them more knowledgeable people better selection of products and no 10% Cook County tax what more can one say party on Home Depot out LOL

Plainfield Partners

A complete clusterfuck. As we say. You can do it home Depot will stop you. Was refunded half my purchase price of a garage door because the process was so laborious and ridiculous.

Joni Vitucci

In my opinion the employees arent treated well. Some employees werent even trained, or werent going to be PAID for their training. This location is very unprofessional.

Emily Gruber

I needed quite a large plank of wood and many staff passed me, didnt necessarily help me, but a third party staff member did,which was very nice and helpful.

Dan Feely

Needed to rent a truck and load some wood on it. Wally was super helpful and helped me load wood (and Dan did too). Very helpful all around - nice work!!

A Private User

Does not have a full selection of tools. A very minimized store. Other than that, very friendly people. Just not all the selection of other Home Depots.

jmvillacorta34

Most of the staff are always eager to help however, there are a few individuals that consistently seem to be rude, disgruntled, and unwilling to help.

Joe Lewandowski

This HD is a good store with nice personable employees. They do a good job getting you in and out and someone always finds an answer for you.

Joshua Smith

Well staffed, clean, great location and everything in stock. If youre working on a home-improvement project this is your one stop shop!

David Demma

Great prices and helpful staff. Quite large and can take a while to find what you need if no staff around (rarely an issue though).

Emily Nutini

Average Home Depot; the service was good and it was easy to return things. Didnt have a huge selection of garage door openers.

Jim Stewart

Its a home depot, not much different than any other. People are usually helpful and friendly. Also close to a Costco