Category: | Chevrolet Dealer |
Address: | 2001 W Jefferson St, Joliet, IL 60435, USA |
Phone: | +1 815-725-7110 |
Site: | hawkchevycadillac.com |
Rating: | 4.2 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–5PM Closed |
RO
Robert Talkie
"Impressive" seems to be a highly appropriate word to describe my recent auto-servicing experience at Hawk Chevrolet. Greeted with genuine courtesy and consideration by Mr. Jamie Glassman, the Service Adviser whom I contacted to request an appointment, I felt graciously welcomed upon arriving and experienced an almost awestruck impression when he showed me the buffet table of breakfast foods catered by Panera and displayed elegantly in the Hawk Chevrolet waiting room--all for customers who, quite obviously, are treated like honored and respected guests. Because of the extended line of customers also expecting complete satisfaction from having their vehicles serviced on the same day, it was really an unexpectedly delightful "perk" to learn that another Hawk Chevrolet employee would taxi me to the apartment wherein I reside near the dealership. I enjoyed the conversation with Rob, the assigned driver, whose sense of direction in arriving at our destination was one hundred percent accurate. Perhaps what I appreciated more than anything else was Mr. Glassmans willingness to "go the extra mile" and provide exceptionally competent assistance in synchronizing the cell phone that I had purchased last week (an old-fashioned flip phone) with the "hands free/blue tooth" pairing in the car. Upon recollecting the communication that he maintained with me throughout the day by calling to inform me of the status of services, I gladly can ascertain that his expertise culminated in all tasks being accomplished successfully in less than the number of hours that I had anticipated. (Incidentally, his synchronization of the phone in the auto took approximately five minutes and probably would not have taken THAT long had he not offered to me a clear, concise, and effective explanation of how the procedure works; in a noteworthy manner, I am grateful that he did enlighten me and applauded my patience.) It also was a pleasure to have interacted with Service Representative Ms. Shene Greer. I inquired about how to review a menu which indicates various changes in the amount of fuel and freshly filled oil, mileage, tire pressure, and other obviously essential aspects of critical information. Ms. Greers savvy plus enthusiasm are, like Mr. Glassmans, authentically exemplary. Finally, after having received kind words, encouragement, and an expression for every good wish in the future from Mr. Glassman, I discerned that it would be prudent to apprise Ms. Naomi Foth of my perception that this gentleman adds the finest of distinction to Hawk Chevrolet, while at the same time commenting that Mr. Mike Hayes, Service Team Leader/Director, evidently is mentoring, role modeling, and enhancing skills of his Team Members through comprehensive training of his Advisers as well as Representatives with admirable knowledge; and ultimately it seems apparent that to a major extent, he is responsible for creating a tremendously professional atmosphere which distinguishes Hawk Chevrolet to be "top-notch" in each and every category that I completed in numerically ranking the dealership (with emphases on service provision) when completing the corporate survey. Bravo, Hawk Chevrolet! It seems superfluous to exclaim: "Keep up the outstandingly good work when reaching and sustaining that level of excellence, along with superior quality, unequivocally appear to reflect what may be referred to as a GIVEN!"
TR
Tricia Fandrey
Its worth the drive to Hawk Chevrolet of Joliet especially if you want to be treated right. Our salesman BRIAN BIDDLE was amazing! Brian was not only professional but honest, and gave us the best possible deal. He went over every button and switch in the car to explain exactly what they operated and answered all of our questions with real answers. Thats a big deal especially when buying a new car and the new technology that has been added. He was respectful and I loved how he explained exactly what comes with the Chevy Tahoe 2016 that we purchased. We are previous Chevy Tahoe owners and L-O-V-E the ride. Even when u drive off the lot and you have questions in a few days call him up he has the answers and helped us out. Their inventory and Lot is huge so your bound to find what you want. Hawk CHEVY Treated us like Real People. They were great. With the Chevy Tahoe they offered Free Onstar for 3m (Brian explained how that works and what I needed to do to set that up- He has great tips so listen). The car comes equipped with Internet for a monthly fee but you can get the first 300 gb to use over 3m for $10 which I purchased thats a great deal. We took our car back in for the Amour protection which is a must especially if you plan on letting kids or pets right in the car. Its worth the extra money and I suggest you check it over when u pick it up . I had them rewash it the outside due to being left out over night but it looked like a million bucks and smelled just as good on the inside. Thank you HAWK Chevy Cadillac of JOLIET and Many Thanks to BRIAN BIDDLE and Big red. You guys are Fantastic. We shopped for well over 6 months for a Chevy Tahoe we encountered all kinds of things from male chauvinistic salesmen to dishonesty in pricing and persistent annoying phone calls and sales emails. BUT you wont get that at HAWK Chevy in JOLIET - .Well see u guys again when were ready to purchase our next Chevy. THANK YOU
DE
Derek Kendrick
Not what I expected. When getting service at the dealership, one should expect professional recommendations, and what I got was bill padding with recommendations for items my particular truck didn’t actually need. It was like getting a call from the doctor and him saying, “you have cancer and need surgery, can I schedule the procedure”. When questioned, the doctor might say, “Well based on your age you must have cancer so we should do surgery”. Maybe do some tests, or look at something first, right! I went in for a recall and an oil change, which seems to have gone OK. I however received a phone call with a list of things my truck also needed. I could have just said sure to the recommendations during the phone call, these guys are professionals, I can trust them. When I questioned the individuals involved, they said the recommendations were not based on inspection results of my car, sniffing the fluids off of the dip stick or something, instead it was just, “you have a ball on your truck, so lets change every fluid in your vehicle to the tune of $2000 (and the brand new incab air filter needs to be replaced)”. What if I just liked the look of a tow ball or was storing a ball for a friend and didn’t want it rolling around in my truck bed, I mean if a shop is going to recommend $2K worth of repairs on a brand new 10 month old truck with ~30K miles, I need my bumper to bumper warranty to kick in and fix something or maybe I need to replace the vehicle. They did have some explanations about the reason for the recommendation “confusion”, but even those varied by employee. Consumers need a vehicle repair shop they can trust, completely, and Hawk Service is not quite there, yet.
ST
Steve Morris
Today, September 19th, I get up early to get an oil change and tires hoping to be first; however, two other people had the same idea. So Im 3rd to arrive. Once the gates open, were ushered in the order were lined up. In minutes, a 4th car pulls in behind me. I watch the 1st two cars get checked in so I get out and stand by my car thinking Ill be next. The lady who pulled in behind me stands by her car as well. When the next available person comes out, he heads straight to her to check her in. Im not one to argue about service because I trust most companies hire the right people as Frontline service people. I get in my car and began to drive away to take my business elsewhere, as Im writing this at Web Chevrolet, the service guy taps on my window asking why Im leaving. At this point, Im fully frustrated and have decided I wouldnt make a scene particularly when its racially charge. You see. She was a white lady standing by her car as I, a black male, was doing the same. It could have been a mistake because the service guy said, "I didnt know you were next". My question to Hawk Chevrolet, how is it that you have cars ushered in by order and you cant tell start order once they are in the bay? Mind you, I got zero morning greetings. P.s. I purchased my car from Web but been having my car serviced with you because Ive also purchased a car with you in the past. Service, order and courtesy is everything. Youve lost a loyal customer today. Sincerely Invincible Chevy Volt Man