Naperville Chrysler Jeep Dodge Ram

Reviews 3

WO

Wolfsong64

This is a follow-up to the review earlier regarding the 1.5 hour and $35.00 headlight bulb replacement. I was pretty mad on Saturday, but with everything going on I had cooled off and was kind of ok with letting the whole matter go. I had resolved that I just would not use them again to service my car. Then we received a phone call today from Tim the Service Mgr regarding the previous negative review. The purpose of his call seemed to be an effort to get us to take the review down. He actually inspired me to a few conclusions that also include not doing business with them again. So Tim tells me that the dealership stood by their quote of $35.00 even though the bill should have been over $100. Keep in mind this is to replace a headlight bulb on a 2004 Chrysler Sebring convertible. Folks you can look this stuff up yourself. For starters Naperville Chrysler charged me $23.50 for the bulb. This was the first thing I looked up. On 5 different websites this part was between $2.50 and $10.15. Next he told me that they had to remove the entire bumper to replace the headlight. Read that again. I thought that was total baloney too, and so when I got off the phone with Tim I looked it up in my handy Haynes manual. Guess what? There are 4 steps to removing the light bulb and NONE of them require anyone to take off the bumper. Check it for yourself Tim. Chapter 12-14 & 15. Tim also told me that the original price was under quoted because the guy did not know what was involved with light bulb replacement. Isnt that why people are willing to pay a little more for dealer services? Because you DO know whats involved? If I hadnt had to work that day and needed the lights to be fully operational that same night I WOULD have done this myself. To add insult to injury someone had to sit there for an hour and a half and wait for the light bulb to be changed. The person doing the quoting also mentioned that the whole thing should take about 45-60 minutes which is why it was agreed to in the first place. During that hour and a half nobody ever came out to say hey this is going to take a little longer, do you still want to wait? It was not until I called the service department after receiving an upset text message that anyone was available to provide a status of the repair. The sad thing is that first review was typed while waiting for the car. Just a little decent customer service and this whole thing could have been completely averted. Heck this entire 2nd review could have been averted if we hadnt been made to feel that the only reason there was any follow-up was to ask us to take the first review down. The final insult to injury was that we also asked for a quote to do the front brakes when we first arrived on Saturday but never received it. When that was brought up to Tim today we were told that someone would call us with the quote. Dont worry about it. I think its safe to say we wont be back. Thats too bad. Ive always owned Chrysler-Dodge products. My new 300 wont be coming from this place thats for sure.

A

A Private User

My husband & I were looking for a Mid-Sized SUV that I could handle that is not too big, but would be large enough for myself & my hubby, our soon to be born twin boys and their car seats, double stroller, accessories, etc. plus my chocolate lab and his kennel. We already own a very large SUV and a Van, so we were looking for something in the middle. It had to be big enough and comfortable enough for my 63 husband and myself (I am only 50!). Weve always admired the Jeep brand and had several friends and family members who owned them (we just never purchased one ourselves). We walked into Naperville Jeep on Thursday, December 15, 2011 around 8:00p.m., and were greeted by Tom McDonald, who showed us a Jeep Compass and a Jeep Liberty. Tom answered all of our questions and even took us for a lengthy test drive in a Jeep Liberty in the dark and while it was raining! An excellent test to see how I can handle it! Needless to say we fell in love with the Jeep Liberty! It handled very well and we loved all of the features! We decided to come back the next day on Friday, December 16th, 2011 when it was light out so we could check it out further and so we could bring our baby car seats, double stroller, and dog kennel. Tom was off on Friday, so he introduced us to Mark Edelmann and said that he would take care of us. Mark was wonderful with us- he spent several hours with us and answered all of our questions (and we had tons!) and he took us for another lengthy test drive. Mark was very calm and easy going- no pressure at all and very patient. He also helped us load our car seats, double stroller, dog kennel, etc. into the Liberty. Everything fit with room to spare! The Jeep Liberty was perfect for us! It handled well, it was very comfortable for both my husband & I, it had great safety features, it was big & roomy for all of our things (but not overly huge), and it had all the bells & whistles that we love! We even got it for a great price! Next we met with Dave Pickell who answered all of our financial questions about leasing VS owning, payments, insurance, etc. He was very patient with us and had a great sense of humor which we really appreciated after a long day! All in all, I give Naperville Jeep a 5+ star Rating! It was one of the best experiences at a car dealer ever! Everyone we dealt with was wonderful and I would definitely recommend them to family & friends, and I would definitely go back there when we need another vehicle!

MA

Maria Casas

TERRIBLE CUSTOMER SERVICE IN THE SERVICE DEPARTMENT......I brought my car in for the ENGINE LIGHT ON once they diagnosed that my car needed a new thermostat I was told that they needed to order the part that, it will take about a month. ( WELL, MY AUTO REMOTE START DOES NOT WORK WHEN A SERVICE LIGHT IS ON) I patiently waited the one month I was told to wait. I never got a call saying that the part was in or nothing. I had to call them to ask if they can schedule me in for the repair as, I needed that AUTO REMOTE START to start working again with this weather. ( I GET IT, THEY DONT HAVE TO SUFFER WITH THIS ISSUE BECAUSE THEY DONT DO THE TYPE OF WORK I DO) I am a REALTOR and I am constantly out in the field so, I do need my AUTO REMOTE START IN WORKING CONDITION! This review gets better, once they scheduled me in for the repair I am under the impression I was going to wait at least two hours so, I prepared myself to be there for two hours right. WELL, I was told that my Jeep Cherokee 2016 needed to stay there for a full day Then, I was asked if I had a ride back home because they had a shuttle that can only take me within Naperville boundaries....REALLY! DO THEY SELL CARS ONLY IN NAPERVILLE? I SAID, I LIVED IN BOLINGBROOK AND THE REP DIDNT OFFER THE RIDE AT ALL. I HAD TO CALL AN UBER THAT COST ME $14.95! A week later, I am back into the SERVICE DEPARTMENT because, the ENGINE LIGHT came back on. WHEN I CALLED, I AM TOLD THEY ARE GOING TO REPLACE THE THERMOSTAT ...because, last time they only did an update to the ENGINE.......GRRRRRRRR LIKE REALLY! DIDNT I PAY AN UBER TO TAKE ME BACK HOME LAST WEEK BECAUSE, THEY WERE SUPPOSED TO REPLACE THE SAME PART. UNACCEPTABLE, BAD CUSTOMER SERVICE............NEXT TIME I AM GOING TO COMPLAINT TO THE CORPORATE OFFICE. My car trips while running Ive mentioned this several times and I have not seeing any results on my service report to address the issue. I am just keeping all my records together. IVE REFERRED THEM A LOT OF BUSINESS FROM MY PAST CLIENTS AND FAMILY. NOT ANY MORE! I WILL SEND THEM TO ORLAND PARK FROM NOW ON. OH, THIS TIME I GOT A LOANER! I HAVE TO BE FAIR WITH THIS REVIEW. I GUESS, THE REP FELT SORRY FOR ME BUT, THIS DOES NOT CHANGE MY MIND ON THEIR SERVICE. (COST ME A DAY OF WORK) I AM PLANNING TO BUY ANOTHER CAR IN 2 YEARS BUT, NOT FROM THIS DEALER. THE SERVICE BRINGS BACK MORE CLIENTS. .