Sunrise Chevrolet

Reviews 3

VA

vandal21891

I am new to the area, and chose Sunrise because I live very close by and have seen the dealer many times driving by. It looks very clean and inviting from the outside, and I stopped by one day to buy a small part for my 2012 Impala. It looks the same on the inside. Very nice. I was just "kicking tires" in the showroom on my way out, and talked to a nice salesperson who was very friendly and not pushy at all when I told him I wasnt in the market yet, but when I was, I would definitely return. Well, the time came and I stopped by and low and behold, that salesperson had left the dealership. My experience with dealers is usually 1 or 2 salespeople are on my wavelength, and the rest are either too aggressive, or not paying attention to what my needs and wants are, and just try to put me in a vehicle that I dont really want, and I thought I might have lost that connection. Not so. I was greeted by Sean Love when I stopped by after work one night when I was checking on the availability of a 2015 Colorado. I knew already that these were in high demand, and there were virtually none available anywhere. I have never ordered a new vehicle before, but Sean put me at ease with the whole process. We went online together and chose the color and options I was looking for. When it comes to new vehicles, I am not a big option guy, and usually I just accept the options of a vehicle on the lot because I can get it right away. Not this time. I know that options are big margin gets for the manufacturer and the dealer, but Sean was not pushy at all when I told him I didnt want a lot of them. I was very hesitant on the color (Laser Blue), but again, Sean made me fell comfortable with the choice. He told me it would be 6-8 weeks time before I would receive it. To my surprise, Sean called me at 4 weeks and said it had arrived! I was going to get financing on my own, and wasnt quite ready with that part yet because it was so much earlier than I had anticipated. But Sean invited me down to take a look at it, and get the paperwork started. BTW, I am VERY happy with the color! Sean explained the extended warranties and dealer add ons, and when I politely declined, he left it at that. Not pushy at all. I know its his job to sell, but he knew not to push. I really appreciate that as I have had other salespeople try and force the issue, and they lost me as a customer because of it. Once I had the financing nailed down, I came by to finish up the paperwork, and again, I was pleasantly surprised on how easy and fast it was. I have bought 5 or 6 new vehicles at various dealers, and for those that have been through it, the delivery day paperwork and process can be dreadful. Not at Sunrise. Dan Schomer had everything all set before I was, and when I sat down at Rick Mackintoshs desk, I was done in under ten minutes! I couldnt be happier with the whole experience- start to finish really. I traded in my Impala and they gave me a very fair price too. I want to recognize Sean for going above and beyond for me, and I can tell he really wants to take care of every customer no matter if they are buying a Corvette or a Spark, he wants them to feel like they are the most important customer he has. Dan and Rick made the "back side" of the sale painless, so a big THANK YOU to you both as well, and I will definitely be returning there to buy my next vehicle, and will be recommending them to anyone who asks me where to go to buy a new Chevy.

CH

Christopher Broeders

Worst Dealership experience Ive ever had. I recently lost my car as a total loss and have been looking into a new 2014 Silverado. I found one that I was very interested in at Sunrise online. I inquired about the vehicle and was contacted to make an appointment and given a quote for the vehicle. I went to Sunrise for the test drive ready to make a deal and purchase the vehicle. Upon arrival I speek to the receptionist that I had arrived for my test drive with Trisha Kurst she goes to get Trisha and comes back and informs me that she unfortunately had to leave for an emergency (completely understandable). Another salesperson was available to help me though (Jaysen) I tell him that I had come for a 2014 Silverado. I immediately get the feeling that he is set a little off that Im looking at purchasing a 2014 silverado. After waiting a while, he brought the truck i was looking to purchase to the front so i could test drive it. I walk out and get in the truck and start the test drive. The first minute or so was a little awkward seeing that he didnt say anything. We then started to talk about the truck and i told him i was going to be recieving a check and how much from my insurance company for my recently totaled car. He then seemed a little thrown off again and asked what i do for a living and what i expect to pay for a monthly payment on the truck. I tell him and he repeditively assures me that theres no way and that it would be atleast $250 more. I finally get back to the dealership and wanted to look at some more of the features on the truck (he didnt go over any of the ALL New design interior and radio). He began walking in immediately after the test drive and I asked if I could atleast pop the hood and check out the new engine. So I checked out the engine and walk inside with him. We sit down and he continues to tell me that its way more a month than I had anticipated. Since Im completely baffled how hes coming up with his numbers. I inform him of the price I was quoted and other details. He then goes away to talk with the manager and comes back and says he cant sell me the truck for the price I was quoted and it would be about $8000 more but could sell me a 2013 silverado for the price I was quoted for a 2014. No Manager came to speek to me about the situation. I would NEVER purchase from this place I drove out of my way and spent 2 hours at the dealership not including the drive for nothing but be judged and givin the run around.

KE

Keith Kirkpatrick

After hours of research and test-drives, I finally narrowed the car down the next family car to a late-model Chevy Traverse. The combination of looks, features, reliability and functionality made it the perfect combination for my family’s cross over – away from the world of mini-vans. As an out-of-state customer, I was certainly not looking for a vehicle in the Chicago-land area. I visited a couple of dealerships, including the heavily marketed CarMax – but could not find the combination of low miles, and reasonable price-point that I was hoping for. Following a radio ad for Sunrise Chevrolet, I decided to visit their website to work through their inventory, and quickly found a car that exactly fit my specifications – a 2012 2LT with only 10,000 miles. I sent a quick email to Sunrise, and received my first email response from Marco within 5 minutes. He confirmed that the car was in-stock, and we quickly worked through a scheduled test-drive that afternoon. I asked him to put the car “on the side” so that it didn’t sell before I got there – which he graciously agreed to. Matt Dickerson was the consultant that I worked with, and I couldn’t have been more pleased. He quickly understood my unique situation, and set my mind at ease regarding the details for a possible interstate purchase. My main concern had to do with how I’d proceed with any necessary repairs, when they would inevitably happen. As it was a GM Certified vehicle, my expectations were that it would be “good to go” for a while. A little more than a month after we got the car, my wife insisted that there was a “squeaking and grinding” when she hit the brakes. We took the car into a local, (Indiana), dealership, and had them take a look. The brakes pads weren’t bad, but they were right on-the-line as far as needing changed. After contacting Matt and the team, they took the situation sight-unseen, and insisted that they cover the cost of replacing the brakes – even though they were not actually covered under the drive-away warranty. They were not only concerned about taking care of my needs at the point of sale, but they were even more intent on taking care in my moment of need. Service after the sale is a lost art – but not at Sunrise. They are professionals from top to bottom, and they’ve certainly won my long-term business – even if I still live in Indiana.