Bill Kay Chevrolet

Reviews 3

SH

Shanika Finley

I located a car online for my husband. I then went and viewed the truck after work and I noticed two things wrong with it. The dash light warning stated low tire and the remote button in the car to open the hatch did not work nor did the key lobe work to the hatch. I brought these items to the attention of Jose the Salesman and he said he would put air in the tire which I questioned because if the car was recently turned in then the air would be already in the tire. The service manager then examined the vehicle, he advised that the dealership could install the remote power arm since that was the reason that none of the controls worked. The shock came in 3 weeks later. During those 3 weeks we activated One Star which revealed that there were multiple recalls which were never addressed by the dealership concerning the windshield and airbags nor were we advised about any recalls when the vehicle was purchased. Naturally the airbag light came on within a week of purchase. Also the air seeped out of the tire within 72 hours of purchase. Then within 24 additional hours the other tire low air pressure warning light illuminated the dashboard. So the tire shop repaired both stems. I immediately called Jose and told him I wanted to be reimbursed or an oil change because I brought the issue to their attention prior to purchasing the vehicle. Jose’s response was that he had to speak to his manager. My husband went to get the hatch repaired and was advised that it would be 45 minutes. He waited hours for the repair. When he was told that the car was ready he tested the button in the car and the key lobe which the TRUNK did not open on it’s own. The service associate Rachel Mislich (do not let her service or touch your vehicle) then advised my husband that the work order stated to replace the shock only. Which my husband explained that that made no sense because the purpose of bringing in the vehicle was to get the hatch fixed. Rachel became ignorant and unprofessional and attempted to send my husband to Jose the salesman. The service manager Lara Boudreaux (fabulous) intervened and offered my husband a loaner car while the problem was fixed on the car. My husband asked for a larger vehicle because he needed room which was why we upgraded to a larger vehicle in the first place. We asked three times for a larger vehicle since this fix should have taken a single day. After It took this dealership 6 days to repair the hatch. Upon returning to the dealership the loaner vehicle was viewed by Rachel and she re-entered back into the service area and begin to speak loud and stated “He cracked the bumper. The rear bumper is cracked.” She immediately called my insurance to file a claim. My husband took a photo of the bumper and there was no scratch or crack but there was road dirt and lots of leaves on it because the weather. And the car was white. Even the salesman confirmed that he did not see anything wrong with the vehicle. Needless to say we have a family owned body shop so actually we could have fixed the hatched ourselves however BILL KAY did not want to negotiate the price and elected to make the repairs themselves. When my husband went to examine our vehicle the inside was a mess. Seats were folded down, panels left unclipped in and the back center console latch was broken. Jose helped my husband to resnap in the panels. Upon getting home and reorganizing our vehicle, we discovered BILL KAY CHEROVLET never repaired the vehicle. Instead the car was driven from Lisle to Broadview which is 14.2 miles to Car and transmission Auto Specialist located at 1875 S 17th in Broadview in order to get the vehicle repaired. So the technicians at BILL KAY Chevrolet cannot fix GM vehicles!!!!!!. Additionally the other part that was replaced which was the Power Truck gears was purchased at a Junkyard. So junkyard parts was USED. Life expectancy of a junkyard is what? Rachel should be terminated. BILL KAY NEED to hire GM certified technicians who is knowledge in interior and exterior repairs.

MA

Margaret Roth

I have many horrible things to say about Bill Kay Chevrolet: Lied about our trade in value. $3500 turned to $1000 because despite knowing that my previous vehicle was a stick shift when they did the estimate when it came time to crunch numbers, suddenly my car had dropped in value $2500 because they "didnt know it was a stick shift". Lied about the online price. Flat out admitted to bait and switch- "we put those prices online to get people in the doors". Magically, when we went to purchase the car it was $1500 higher. Sold us a car that JUST after we had owned it for a year- the car is a year and 1/2 old, the engine SEIZED. Stuck us with a 9% APR rate, on a car that depreciates quickly- we tried to trade it in at another dealership and COULD NOT as the value of the car was 40% less (6K ) than what we owed on it (almost 10K) . Sold us a completely impractical car for our needs- a chevy spark to someone with 2 small children and car seats. I cannot even fit a stroller in the thing. We asked about a larger USEd car and were told "no, this is what you are getting" They refused to put my name on the loan, and when i called to make complaints, they basically said "we cant let people like you buy cars" IE- stay at home moms. Funny, Ford financing was able to use my credit rating and my spouses income and give us an APR of 0%, but apparently the dealership that brags that they "own the credit company" couldnt? When i complained to the dealership, i was told "well, your payment is lower than most of the people who walk out of here". Telling. As we were purchasing the car, they repeatedly tried to sell us crap that had nothing to do with the car- insurance for replacing an electronic key fob. When the car has manual locks. Insurance to cover the cost of the loan should the car be totaled, and when we said our policy covered that, our VERY GOOD insurance company was mocked. Complaints have gotten "please email us" and the response is "your husband has to complain because we dont have your name on file" I rue the day I didnt walk away from them.

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Sally Hughes

Bad experience all around. I may have bad credit but I had enough money down that I could have gone to a different dealer. I picked this dealer because it was close to where i was going to be for the day and I was on a very tight schedule. I work 2 jobs and had not had a day off in 2 months. They also offered to wait on the title of my trade in so I thought why not. Sales lady i had was jennifer, when i picked a couple of cars to look at i got attitude as they were at the other location and that was too much for them to deal with. When I picked a car it smelled so badly of smoke i told her i didnt want it, she assured me they would get rid of the smell. Hiding the smoke smell does not count for getting rid of it. They put 2 new tires on but did not balance them and did not put matching tires together on the front, needless to say I had a wobble when going over 60. That is basic maintenance, that does not cost them anything, that just shows you what kind of dealership they are. They lied about the oil change which was supposedly just done.I am now overdue for the oil change and have had the car for less than a month. i had to threaten to bring the car back to get some of the issues fixed. I thought that as they were a big dealership they would care more about their customers. I was very wrong. The car now smells like chemicals and i felt sick on the way home driving it. over a week later and i still have the smell. I felt they were patronizing when i went back to the dealer for the 3rd time out of my 6th visit they were too busy to help because it was a busy saturday, im sorry my time is not important. so to summarize, employees with attitude, service techs who cant do basic maintenance and detailers who dont care about the condition of the car that is to be sold. the crazy thing is all of these were easy low cost fixes that will end up costing them customers because not only did i put this review up but I told everyone I know about the bad experience