Friendly Ford
| Category: | Ford Dealer |
| Address: | 333 E Irving Park Rd, Roselle, IL 60172, USA |
| Phone: | +1 630-924-8686 |
| Site: | friendlyfordofroselle.com |
| Rating: | 4.3 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 1
Reviews 5
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Anthony Ocampo
Friendly, but not 100% honest. I brought in my car for 2 issues. A service light upon startup, and a clicking noise coming from the rear axle upon acceleration and turning. I also asked to have my oil changed and tires rotated. I was told the service shop was busy but should be able to take care of me unless the parts were not available. I got a courtesy rental car, went to work and waited to hear for an update. I received a call updating me with a slew of maintenance issues (brakes, alignment, cabin air filter). When i asked about the "clicking" noise I brought my car in for I was told it was the brakes, which according to the service tech were "metal on metal" on a couple of inboard pads and needed new rotors. Strange I thought, since I have not been hearing any noise from my brakes. Can the rotors be turned I asked? No, since the brakes are riding metal on metal they are too damaged and are out of spec he replied. What about the service light? I asked. Oh, I forgot he said, Ill have the tech check on it and give you a call back. I declined the maintenance work and asked to clear my service light. The tech asked if they could keep my car longer to look at the service light. I told him to please do what they can since I would be traveling and need my vehicle back. He politely told me hed see what they could do but were extremely backed up. I picked up my car in the evening, nothing had been done to it except for an oil change and tire rotation. When I looked through my paperwork, the "clicking" noise I brought the car in for was never investigated. It clearly stated..."no time to investigate" and made no mention of brakes being the cause. I purchased brake pads and rotors from a parts store and did the brakes myself this weekend. Although the pads were worn ZERO of the 8 pads were metal on metal. The rear rotors probably could have been turned and saved for additional use. Disappointing experience.
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Jason Scales
The service I received at Friendly Ford was not only incompetent, but perhaps also dangerous. I dropped off my 2013 Ford Fusion Tuesday night for 2 recalls to be addressed on Wednesday: seat belts and door latches (both which can become unlatched). On Wednesday morning, I got a text from "Ron" saying he was my point person to contact about the progress of my car. At 3 p.m., I called to see if it would be ready by 5 p.m. I was told "Ron" was gone for the day and that my car would be ready shortly. I picked up my car at 7 p.m. and immediately knew the seat belts were not installed properly--both seat belt bands wrongly fed through the top slot, by my shoulder (the lower belt, for my waist, included) so that both belts awkwardly jammed under my arm and even pulled away/detached the interior paneling holding the seat belts in place. Anyone who sat in the seat mustve immediately known it was installed wrongly. I can only assume Friendly Ford doesnt even check to see if things are properly installed/fixed. So, I left my car again overnight to be addressed Thursday morning. By 8:30, I hadnt received any text/call from "Ron" or anyone else at Friendly...so I called them to check the status of it. I was put on hold 4 times until a tech spoke to me and told me my car was ready (since when do mechanics NOT call you when your car is ready?). Finally, when I arrived to get my car, I spoke with Matt, the service manager. He admitted the seat belts were installed improperly by a "25-year journeyman," but were now fixed. He also said the door latches were fixed. But, how am I to know? Thats the dangerous part: I cant trust them to install the seat belts properly (or to know when they havent), so how do I know the door latches are fixed? Understatement of the year: I have no confidence in anything that service department does, and will not take any vehicle there ever again, nor shop there for my next Ford.
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Ken Harkess
I have a 2014 Ford Focus, which sadly mine has a transmission that is a lemon. The grinding, studdering and shuddering when driving was ok until this week when it started to stall between gears and then took off when it finally dropped into gear. It was a pretty scary thing to have happen. I called Friendly Ford and they told me that they might not be able to get to it that day, but would definitely take a look at it. The staff there were very friendly upon my arrival. The one gentleman that i dropped the car off with was very knowledgeable of the issue i was having and referenced that it might still be under the extended warranty that Ford put out for the transmissions. A couple hours after i dropped off my car, i got a text from the service advisor. This was something i did not expect. I had a direct line to someone who could give me updates and let me know what was going on. I have never seen or heard of this done before and was pleasantly excited. My service advisor was Steve, and he helped ease my mind and give me updates along the way. Upon picking up my car yesterday, i was pleasantly surprised that the car was running like i had just picked it off the dealership lot brand new. No studder, no shudder, no grinding of the transmission. It ran and switched gears better than ever before. I had written off Ford as a company that i would purchase from before this engagement, and now because of the staff at Friendly Ford and their work, i actually have found the future maintenance shop for both my and my wifes Ford Focuses.
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Derek Thorson
I needed my battery replaced, which they did same day. However, after they did their "multipoint inspection" they said the basic things looked ok, but that they needed to do another deeper inspection for $75 to look over other things more closely to determine what was wrong. They would not tell me what else they found that looked wrong. Im sorry but if you notice something is wrong, even if you dont know exactly what was wrong, you tell your customer what you found, you dont hide behind another $75 charge. That is extortion. Shortly after that experience I started experiencing grinding on my front right wheel. I took it to Midas to get it repaired, and they gave me a full list of the things that looked immediately wrong with my truck and the costs involved with repairing those items. They also answered my questions about how those problem items would affect my drive and if there were any warning signs I should look out for, for further problems. Thats what I should have gotten at Ford. I will not be doing business with this particular dealer ever again.
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Tim Higgins
Bill Cotton, is the man. He made this whole process happen with a speed and ease that removed the usual stress and struggle that is normally associated with auto service and maintenance. I had been experiencing an issue where my Ford Focus would jolt when it was shifting, it felt like being in a manual transmission car with a first time driver, all the time. I brought it in, Bill took a looked it up in the system found that the clutches were part of a Ford recall, ordered them no problem; I was in and out. The only hiccup in the process was that the parts were backordered 6-8 weeks. However, sure enough Bill called back 7 weeks later, had an opening in the schedule that day. I was at work that day but he assured me theyd have a rental available for me to take as soon as I dropped it off. The hand-off was quick, I was able to go about my day without any trouble and had my Focus back the next day, shes been running smooth ever since. Thank you, Bill.