The UPS Store

Category:	Shipping and Mailing Service
Address:	900 Ogden Ave, Downers Grove, IL 60515, USA
Phone:	+1 630-964-3242
Site:	theupsstorelocal.com
Rating:	2.7
Working:	8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 9AM–5PM Closed

Location

Photos 11

Reviews 14

Matt Gilmartin

Yesterday I had to send my AT&T U-Verse equipment back, and I was in the area. I was a little nervous going in here as the reviews are terrible. I think this location might have a new owner, or at least the guy got trained on customer service because this was a really good experience. Im only writing this because I feel like the guy might have just bought the store and is going to get killed on reviews. I came in and noticed the gravel parking lot- theres a sign in the store that says that lot is owned by the City of Downers Grove, and if you want to park in their lot that is paved, its on the other side of the building. The guy I met was definitely the owner as he said he owned a few other stores and was looking for good internet service. He was definitely polite, friendly, and got me out the door fast. If you gave this place a bad review, Id suggest trying again- its either new ownership or the guy did a 180 in personality. Id come back here- he was nicer than the people in the UPS store by my house.

Brian Sanderson

Do NOT use this store. Sent an important business package with 2 day service -- did not arrive in 2 days. Called the store -- did not get a call back. Called again and talked to the owner, and he said UPS would be refunding my money. Did not get refund. Called the store again -- clerk took my number and said owner would call me back. Did not get call back. Called again and talked to the owner -- he said (and this is not a joke) "must have been bad weather, so thats an act of God" (there was no weather problem) ... "you received notification from UPS about the non-payment" (I did not) ... and heres the best one - "no one can guarantee that Im going to call anyone back." Do NOT use this store.

John Ryder

The owner or manager of this location is extremely rude and arrogant. I have brought a lot of business into this store and on one occasion asked to have a small piece of packing tape to seal a package as I had run out at home. He insisted that I buy the tape and do it myself and then proceeded to berate and lecture me as to how he is "too busy" and "has to run a business" while I was taping the package myself. And yet when I had walked in there were no other customers and he did not appear to be doing a single thing. This location is two blocks from my house and Ill never patronize it again. Ill drive the several miles to elsewhere and avoid this kind of surliness and customer abuse.

Miranda Sims-Wilson

Ii want to thank the manager, Jackie, and all of the staff at this location for assisting me with my move. The staff was courteous and very helpful in ensuring my 48 boxes were packed appropriately - offering to add additional taping and packaging when needed. Their friendly disposition helped to make a stressful less than 2 weeks move bearable. In addition, all packages have arrived and Im looking forward to being settled in my new residence. I highly recommend this location for shipping packages.

John Shay

They are rude, they close whenever they want so the UPS or FedEx guy cant make good on the delivery because he cant get into the store. The hours posted are wrong. Please believe me, Im not just some angry customer trying to post a bad review, genuinely mean it when I say dont bother going in to this store. You might have an ok experience today but its not worth the risk of a disaster in the future. Visiting this store is akin to playing russian roulette, not with your life but with your packages.

LUSHONDA YOUNG

This should be negative stars, the manager is so rude this ups store just lost my $150 drill. Never had a problem with ups store until l visited this one on April 30..I should had read reviews first. I paid and received a receipt for my package which never got to its location. After 2 weeks I threw away my receipt away. Called to check on package and its no where to be found...I hate this place it needs to be closed down...I will never, never, ever, visit again. Hope no one else will either..

Ryan Sullivan

This place is the size of the closet and the "parking lot" is a little rectangle of gravel. I went here to try to refuse a package that I hadnt opened and the young attendant was rude and completely unhelpful. He said there was nothing he or anyone else could do, even if I went to a different store. So I went to a different store and they helped me successfully send the package back.

Jack82791

They dont answer the phone, and when you go there they are understaffed not to mention kind of rude. They need a lot of help in learning how to deal with customers and satisfy them if they want to stay in business. Theres gravel everywhere so good luck parking. Go down farther east on Ogden and there is another UPS Store that is much better.

KashmIR X

Great place to get shipping and packing done quickly! They offer many great services such as copy, print, and fax for a reasonable price Ive never been disappointed and Im surprised by the negative reviews on here this place is great!

sydney schoolcraft

I have sent over 7 things through this UPS and the people who work there are nothing but very helpful. My packages got to all their places successfully

Rachel Shepherd

The hours posted here are wrong. I found out the hard way.

Sandeep Nema

No courtesy to greet a customer while waiting endlessly. ..

Jerimy Witt

Owner was great, knowledgeable and friendly

Stephen Whitmore

Always helpful and efficient.