Ulta Beauty

Category:	Beauty Salon
Address:	4140 S Pulaski Rd, Chicago, IL 60632, USA
Phone:	+1 773-650-4899
Site:	ulta.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 100

Reviews 13

Norma Saldana

Worst customer service ever, this was the second time I went in to shop. The first time no assistance once so ever, it was my first visit in the store with my husband. I need it a few items and didnt want to wait for it to be shipped to me. You would think once you walk in the door someone will great you and ask you if you need help. Nope, not this location I guess they still need some training to do. The second visit I did today was to shop for my mother in law, she was looking for sheamoisture baobab protein conditioner and I need it a NYX honey primer. I saw that both products I was looking for ulta had it online. I figured hey lets give the ulta store a shot again nope it was an epic fail. I walked in no help again, I got my NYX and went on searching for the Sheamoisture. Since I couldnt find it I asked one of the associated that was in the back by the salon for assistance as she was holding a product and then she specifically told me " give me a minute Im looking to see where this product belongs at then I will help you out". The associate walked away from me and decided to call someone else to help me. Um, first of all all this employees at this location are freaking lazy and fat. You dont tell a customer let me find this product to re stock it and then Ill help you out. You help the damn customer not walk away and continue to restock your one product. Um hello you dont do that, worst customer service ever. Im never walking into this store at all. I rather do my shopping online and get a better deal than have to deal with these rude as associates. DONT SHOP AT THIS LOCATION....

Lisa Corona

I went to the new store on pulaski road and was disappointed to find out that 2 items I was looking for were not avaliable and was advise that the items were not on sale for purchase until 4-23-17 there for were not avaliable at the time in the pulaski store. So I drove to LaGrange Ulta and wow I found the items I was looking for and was shocked to see that the pulaski store had no direction of the product being offered to the customer. The store set up is nice but poor poor service unfortunately. It was well worth my drive to LaGrange were the service is excellent and such friendly staff. Truly disappointed in the new store! I had great expectations for the new store, but sadly thats not the case.

Martin Corona

I was shocked to see that at there Grand Opening the store was out of stock on certain items that I was looking for. Not good for a store that just opened also I waited in a long line for over an hour to step into the store and to be told by the manager "sorry" there is nothing we can do for you, wow that show the poor service! they didnt even offer a courtesy discount or a gift card to compensate for the long time waiting in line.. well good to know I will not stop at this ulta no more. La Grange is the place to go where they truly care for the customer and his or her satisfaction. good luck to all...

Jacqueline Ochoa

I dont know who is in charge of hiring the stylists but they girls who do hair there must be right out of beauty school. Luckily I just got a blow dry and nothing more. Will not be getting my hair done here. I will make the drive to skokie....please hire better stylists.

Christie Munster

The store was well stocked so Ill give them that. The employees were not suited for their job titles. Not one person greeting people walking in or asking customers if they need help. The cashier couldnt even do simple math and give me the correct change. Bad service.

rudy villa

The variety of products was great. Not a lot of people around to help and the check out line is really long. Its great that theyre expanding into the citys south side but they have to remember that everyone deserves speedy service with a smile

Sade Richmond

Havent been but want to go Saturday but from the reviews of the store being out of control and there being no order i dont think i even want to go. Considering this company is known this couldve been better prepared. SMDH

Chayoroxx G

They have many things but for someone like myself that does not know how to color match, I would think they would be able to help but they all just look at each other when you ask them for that kind of help.

Cynthia Nations

Ashley was wonderful and helped my husband out with beard oil and hair gel. She was very polite, helpful, and cheery. Will definitely be coming back for a cut and color from her

Tona Gamboa

I like that they have a big selection but service is awful. No one greated as you entered. No one asked if I needed help. I did. Not sure if Ill return.

Liz Martinez

Bigger selection on makeup. I liked it but staff could be better. No one around to help.

frances aguirre

Horrible experience on Fridays grand opening. Very unfortunate.

Jennifer Rodriguez

Great customer service