BestBridalPrices.com

Reviews 3

KE

Kelsey Thomas

Absolutely FURIOUS with Frew’s Bridal in Alton, IL. So I won a $500 gift card to Frew’s from a bridal show a few weeks ago. I was super excited, but since I had already bought my wedding dress, I decided to have my bridesmaids buy their dresses there and I would get some accessories. So we made the trip, my two bridesmaids, my mom, and myself. First off, the girl in charge of our appointment might of well not have bothered. She was barely around at all, she never helped pick out dresses or give advice, she didn’t help my bridesmaids try on anything, all she did was bring us a color swatch when we asked for it. However, without her help, we picked out a dress, and I picked out some shoes (just so happened to find a pair I liked from the inventory of about 6 choices), and did not find a garter since they only had 2 in stock and looked like they were from 1978. I had them write down all my choices in my file and said I would come back another time to order everything since I had left my gift card at home and they insisted I had to have it in the flesh for them to use. That was fine though, I wanted to look at garters on their website to have them order one along with the bridesmaid dresses. So I came in TWO days later to order and it was a disaster from the start. The first lady that helped me couldn’t even find the bridesmaid dress in the computer system. Luckily, we found the dress on the rack and she was still not able to find it in the system so she was done for at that point. The next lady that “helped” me, Connie, must have been my mortal enemy in a past life because she instantly was snotty, rude, and disregarded everything I had to say. She said they would have to put the dress style in the system first and that they couldn’t do it tonight. No idea the logic behind that, the dress is not new from what I can tell. So I ask for the shoes in my size and Connie snottily makes the other lady go get them for me while she looks at my gift card. She then informs me that the gift card is for wedding dresses only, and I tell her that I already called the manager before this trip and she said I could use it for bridesmaid dresses, shoes, etc. She reluctantly agrees to this, but then happily she notices that on the gift card it says “IN STOCK ONLY”. So not only can I not get my bridesmaid dresses ordered and use the gift card, I also cannot order a garter from their website. I can only choose from the sweat stained and ripped dresses that a million other girls have tried on. Even then, what are the odds we find a dress I like, in the right size and the right color from the floor? Connie recommended I choose a wedding dress from the floor. I told her that I already had a wedding dress, and after a couple minutes of explaining that difficult fact, she recommended I buy a prom dress. I am a 26 year old tomboy- I don’t need a prom dress. Well she didn’t like that I shot down that great idea so her attitude deteriorated even more. I tell her screw it I will buy the only thing I want in stock, the shoes, so can she ring me up. She does, and then tells me what I owe for tax. So I have to pay tax on my own and its not included in the gift card. What’s the point of the gift card? Clearly, it was never meant to be actually used and because of all this dishonestly and poorly handled situation by even lousier employees I will NEVER go to Frew’s again and always discourage others from wasting their time there.

KI

Kim Hagler

My daughter went there for a dress for a wedding she is in. She is 8 months pregnant and she was not told there would be an extra charge for alterations. She was overwhelmed yesterday and while getting fitted for the dress the lady kept talking to my daughter and my daughter kept expressing that she felt overwhelmed. She told the lady that was working on her dress several times that she was feeling like she was going to pass out. Well the lady didnt listen and my daughter had a panic attach. When she plopped in the chair cause she couldnt stand anymore then did get her water. Myself being her mother, was so upset about the situation. I spoke to a young lady there and she had no idea this happened. She put me on the phone with Sara. Sara was very nice and very professional the whole time I was talking. I did get quit upset and she called me back yesterday and said the owner offered us 15% off the alterations for the problem. I expressed to her that we didnt want to come back to a place like that and we just wanted a refund on the dress. The dress was ordered to big and the alterations were going to be 140.00 along with the dress being 250.00. Which was not explained to my daughter either. I get a call today from Aron the owner. Not sure how you spell her name and really do not care at this point. I have been in this area for 47 years and never had problems with a local business. She was the most rude person I have ever spoke with. She spoke over the top of me and was very very rude. She seemed to almost mock me in what I was saying. She said she is not going to do anything but give a 15% discount. What I would say is if you are looking for a good experience with a dress dont go there. I am sorry to Sara she should be the owner not Aaron for sure. It was such a bad feeling hearing my daughter so upset yesterday after how she was treated. Just FYI and I will continue to spread this everywhere I can so no one has to feel the way she did yesterday.

CH

Christa Jeffries

I was so excited to go to Frews and drove 2.5 hours after reading reviews and having one personal referral. I was ready for the best but I had a horrible experience at Frews! The attendant helping me complained the whole time about the bride before me and how she tried on too many dresses. She also complained about how tired she was the entire time. I understand that she has a hard job, but she put me in a debbie downer mood from the beginning of the appointment. She told me to pull dresses that I liked and then chastised me for pulling more than the maximum (which she didnt mention.) I had found several styles on the website that I liked but they dont carry those in store so she didnt even look at what I had picked out. When trying on dresses I had to have my MOH come in and help me put the dresses on because the attendant would take them off the hanger and just hand them too me (while she complained). She paid no mind to my budget, I would ask how much a dress cost and she would say, "Oh I didnt even look." Or say, "Well its only a couple hundred over." I had a tight but reasonable budget of $1,000 and she kept putting me in $1,500 dresses. I wasnt finding anything that I loved and she told me that I didnt have to "love" my dress I just needed to find something I liked. She was short with me and acted like I was being completely unreasonable, but Im a super chill person. I should have asked for a manager in the middle of my appointment but I didnt. From reading all of the other reviews it sounds like I got a rare bad apple at this place, but it was enough for it to ruin my entire experience. I would never recommend them. I dont write bad reviews, but after the urging of my mom and the two bridesmaids who were with me, I decided to tell about my experience so maybe Frews can look into it or ward off a bad experience another bide may have.