Bridal Couture

Category:	Bridal Shop
Address:	229 N Main St, Edwardsville, IL 62025, USA
Phone:	+1 618-656-2222
Rating:	3.2
Working:	11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 10AM–5PM 10AM–5PM 12–4PM

Location

Photos 7

Reviews 9

Bailey Wynn

My friend and I went in one day to look at dresses- we are planning our weddings at the same time. I will say one positive- we both found the dress of our dreams! Could not have found prettier dresses. Other than that, both of our experiences were pretty terrible. The owner was not nice, very impatient, and made some pretty mean and hurtful comments while we were trying on our dresses. "You obviously cant gain any more weight if you go wth that size." Etc. What girl wants to hear that?!? When I picked up my wedding dress, I had gotten 20 minutes away and had to turn around because they forgot my belt that went with the dress. When I went back in, the girl said, "oh yea, I saw it on the counter.. sorry." Could you not give me a call? Im very easy to work with and give everyone the benefit of the doubt.. Im not being dramatic. Overall, I would not recommend Bridal Couture.

Hayden Halm

My girlfriend and I were looking for her graduation dress at this store. Firstly, the sign for the store was a piece of paper on the door. Very difficult to find it, GPS took us to their old location. Their Facebook page has NO information on their location, hours, ANYTHING. We eventually find the place, we walk into the dimly lit store, stand for about a minute, and a teenage girl finally approaches and asks if we need help finding anything. My girlfriend says she is looking for a short dress for graduation. The girl says okay and walks back into the office area and gets on her phone. Needless to say VERY BAD customer service. Also, these dresses are WAAAAAY over priced compared to virtually any store. Many tagless dresses, so dont even try to get help with those ones. Please save your sanity and go somewhere else.

customer 12

Absolutely worst customer service I have EVER experienced. I bought my thousand dollar wedding dress as well and all of my accessories. I went to pick it up and got just the dress and the young girl looked at her phone (texting) and looked at me I asked where the accessories were and her answer was "I dont know" after getting in my car I noticed my $130 tiara was missing a rhinestone , so I went back in and asked what can be done. She again said "I dont know" so I then contacted the owner. After doing so and getting a rhinestone ordered and what not 3 weeks have passed so I decided to call. It was already done, nobody had the courtesy to call me and tell me my tiara was ready. I would not recommend this place to ANYONE until they get a new staff.

Melinda Smith

I was reluctant to visit given the reviews but Im always up for a challenge. I would have left in a minute if someone was rude. I had the opposite experience. Hanna was AWESOME. I actually asked her name upon my exit because she was that great. I was amazed at their beautiful selection and equally impressed with the gal (Hanna) that immediately was available to help me in finding my mother of the groom dress and renting a father of the groom suit. They have a beautiful selection. Ask for Hanna, thats all I can say.

A Private User

My mother recently got her dress for her second wedding here and loved it! Trudy did a great job altering her dress and even made custom sleeves b/c my mom was not comfortable with a strapless dress. My sister and I got our dresses here too. Everything turned out great!!! Will definitely shop here in the future!!!

Brandi Young

DO NOT GET ALTERATIONS DONE HERE!!!!! My Maid of honor went there. We paid about $200 for a gorgeous dress just for them to DESTROY it with piss poor stitch work! We dont have time to order anything else so now we have to try to fix this dress ourselves. I will never reccomend this place to anyone ever!

Crystal Keilman

Just went in there today looking for a wedding dress and although I didnt ask the ladies name she was pretty nice and decent. Deff. Not the best Ive been too but she was very helpful in many ways!!! And I found a dress in there I could see myself getting married in!!!

Debbie Poehling

Worst customer service ever. Not very clean, and pins on the floor, while walking barefoot. I expected them to be more professional, for the money you will be spending.

A Private User

Bridal Couture is a nice little shop. I thought they had a comparable selection to any shop in the area.